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https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/
Complaining about social care services You may have several options to make a complaint about adult social care services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, the Local Government Ombudsman or the regulatory body of the professional involved.
https://www.careinspectorate.com/images/documents/4107/How%20we%20deal%20with%20concerns%20and%20complaints.pdf
We have a statutory duty to deal with complaints made to us about registered care services and this procedure sets out how we do this. Anyone can complain to us about a care service, whoever they are. People who experience care ser-vices, care staff, and members of the public all have a right to complain about the performance of the
https://www.mind.org.uk/information-support/legal-rights/complaining-about-health-and-social-care/overview/
Quick facts. If you want to make a complaint about care or treatment you receive, or think you should have received, firstly it's important to work out whether the complaint is about health care or social care, who is making the complaint, and who you make your complaint to. (If your complaint is about being detained in hospital under the Mental Health Act, the complaints process might be ...
https://www.scie.org.uk/publications/guides/guide15/complaints/
Dignity in care; The Dignity factors; Legislation; Whistleblowing; Complaints. Complaints for workers and service providers ; How to complain for people who use services and carers ; Social care complaints regulations; Care Quality Commission - what the regulator says; Complaints - what the research and policy says; Resources
https://www.ombudsman.org.uk/sites/default/files/Joint_working_team_focus_report_December_2016_0.pdf
These individuals have been trained to deal with complaints into both health and social care provision, rather than specialising in only one of these areas, as they would formerly have done. Investigators are sited in three offices: London, York and Manchester. Cases for the team are selected by means of an assessment process. Joint working
https://www.mind.org.uk/media/5997815/complaining-about-health-and-social-care-rights.pdf
You can also make a complaint to the health and social care regulators. These are organisations set up to protect the public so that whenever you see a health or social care professional, you can be confident that they are of a professional standard. If you want to complain about private health or social care you have received, you
https://www.nao.org.uk/wp-content/uploads/2008/10/0708853_international_review.pdf
of Health, in consultation with the Health Services and the Local Government Ombudsmen, to improve complaints handling about health and social care services in England. This is intended to inform plans to introduce a single comprehensive system for handling complaints by 2009.
https://www.scie.org.uk/workforce/careskillsbase/files/skillschecks/29_respondingtoconcernsandcomplaints.pdf?res=true
It asks the person to check their understanding of the organisation’s complaints procedure with the interviewer . You will need an up-to-date understanding of complaints policy and practice in your organisation. In general, good practice in social care in dealing with complaints includes : • trying to resolve complaints at the earliest stage
https://www.gov.uk/government/organisations/health-and-social-care-information-centre/about/complaints-procedure
We can only deal with complaints about the work, staff, and levels of service provided by the Health and Social Care Information Centre. We cannot deal with: complaints about government policy on ...
https://www.lgo.org.uk/adult-social-care/complaints-about-health-and-social-care
The Local Government and Social Care Ombudsman investigates complaints about child and adult social care. The Health Service Ombudsman investigates complaints about health services.. People may have a complaint about services provided by both health and social care organisations.
https://www.procarecertificate.co.uk/training_video/comments-complaints-and-what-to-do
Apr 01, 2015 · The Local Authority Social Services and NHS Complaints (England) Regulations 2009 is the legislation for complaints in health and social care. The Department of Health also published the NHS Constitution in 2011, which tells you about guiding principles and patients’ rights.
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Complaints in the NHS (Department of Health guidance) Complaints matter (Care Quality Commission, December 2014) MIND – complaining about health and social care. My expectations for raising concerns and complaints (Local Government and Social Care Ombudsman, Healthwatch, Parliamentary and Health Service Ombudsman, November 2014)
https://www.health-ni.gov.uk/topics/safety-and-quality-standards/health-and-social-care-complaints
Responsibility for dealing with complaints about health and social care services in Northern Ireland is placed with the provider of the service. The following section provides information for health and social care professionals and the general public on matters relating to health and social care complaints.
https://phdessay.com/duty-of-care-in-health-and-social-care/
Duty of care is a legal obligation for each individual in the health and social care setting that requires them to adhere to a standard of reasonable care.Ensuring they don’t put their service users or themselves in any danger.
https://www.lgo.org.uk/information-centre/news/2016/dec/ombudsmen-issue-report-showing-benefits-of-integrating-health-and-social-care-complaints-investigations
Ombudsmen issue report showing benefits of integrating health and social care complaints investigations Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new report by the Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO).
https://www.health-ni.gov.uk/publications/hsc-complaints-standards-and-guidelines
Mar 27, 2019 · HSC Complaints - Standards and Guidelines . Date published: 27 March 2019. Topics: Safety and quality standards; Health and social care complaints; Detailed Guidance on the Health & Social Care Complaints Procedure . Documents. Guidance in Relation to the HSC Complaints Procedure …
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