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https://www.verywellhealth.com/how-to-complain-or-provide-feedback-to-your-doctor-2615013
Aug 13, 2019 · When you want to provide feedback or complaints to your doctor, you'll want to prepare carefully to make sure that your feedback achieves the results that you want. Complaining about any service, including medical care, requires strong communication skills, assertiveness, and the ability to see things from the other person's perspective.
https://www.physicianspractice.com/staff/addressing-complaints-rude-medical-practice-staff
Apr 13, 2015 · Your receptionist's well-being is a priority. So are the operating standards of your practice. Here is a five-step approach to help you resolve this issue: 1. Express gratitude for being notified. It probably was not easy for your patients to alert you to their concerns.Author: Sue Jacques
https://uk.answers.yahoo.com/question/index?qid=20081003043013AAYze63
Oct 03, 2008 · So go on, keep making the poor receptionists lives hell, and behind your back, the doctor will call you worse than muck, to the very same person then, when you are in with the doctor, they will back track or, tell you the same, depending on their nature.
https://www.mumsnet.com/Talk/am_i_being_unreasonable/1919596-To-complain-about-this-GP-receptionist
To complain about this GP receptionist? (74 Posts) Add message Report. ... Personally I wouldn't bother - what would your objective be for such a complaint? I think it won't make your life any better but might make it slightly worse if, as you say, it makes her take against you. Can completely understand you being put out but I don't think ...
https://community.babycentre.co.uk/post/a27303169/complaints_about_doctors_receptionists
There's been quite a lot in the local news recently about doctors' receptionists. Apparently, the amount of complaints about them has been on the rise, ranging from them being rude and lacking compassion to complaints about them asking inappropriate questions. In response, receptionists in Bradford are being sent on a customer care course.
https://beyondthereceptiondesk.wordpress.com/2013/02/27/receptionists-dealing-with-unhappy-patientscustomers/
Feb 27, 2013 · For the receptionist dealing with unhappy patients can be upsetting especially if they are made to feel that the complaint is directed at them personally. Often the patient might be right in their complaint and the receptionist might not be trained in dealing with the complaint in a satisfactory way which will only lead to more frustration on ...
https://www.express.co.uk/life-style/health/391706/Complaints-about-doctors-receptionists-soar
Apr 14, 2013 · Complaints about doctors' receptionists soar DOCTORS’ receptionists have been ordered to take “charm” medication to improve their image as GP services go through a radical shake-up.
https://beyondthereceptiondesk.wordpress.com/2011/09/02/receptionists-training-the-incident-report-form/
Sep 02, 2011 · If the “Incident” has involved a member of your team i.e Receptionist/Administrator then you need to discuss the form at the next staff meeting. Go through the form – discuss with staff what could have been done differently – if at all, and if necessary a different policy or …
https://answers.yahoo.com/question/index?qid=20100112200211AAkyQtp
Jan 12, 2010 · Tell him that you really want to keep him as your doctor, but the receptionist has really changed the way you feel about coming to his office. Keep the letter …
https://www.wikihow.com/Be-a-Good-Receptionist
Nov 05, 2019 · Although excellent communication over the phone and by email are important to the reception staff, it is the face-to-face communication that distinguishes a receptionist from a Customer Service Representative. Oftentimes, when a person (vendor, applicant, community member) enters your workplace,...
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
your complaint Write down the names and positions of the people involved in, and dealing with your complaint. Make sure you keep copies of any emails or letters you get; you may need to refer to them in the future. 5 Ask for help If you need support on putting your complaint together, you can contact your local advocacy provider, visit www.local.gov.uk.
https://www.dailymail.co.uk/news/article-2195488/Grumpy-receptionists-problems-making-appointment-fuel-surge-patients-complaints-GPs.html
Aug 29, 2012 · Complaints against family doctors’ surgeries have risen by almost ten per cent in a year – not least because of a surge in grievances over ‘surly’ receptionists. Many patients also complained about difficulties in obtaining an appointment and getting through on the phone.
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss.
https://www.thesun.co.uk/living/1656723/a-gps-tips-for-getting-past-your-doctors-fire-breathing-dragon-of-a-receptionist/
Aug 23, 2016 · A GP’s tips for getting past your doctor’s ‘fire-breathing dragon’ of a receptionist. ... with your complaints - your doctor doesn't need to be ... policy and to make a complaint ...
https://www.youtube.com/watch?v=rKWEbCdrW8A
Jan 30, 2015 · Receptionist Training: How to handle an angry customer. If you are in a customer service or other role that puts you in front of the public, then you know how difficult it …
https://uk.answers.yahoo.com/question/index?qid=20100301024411AAem8CF
Mar 01, 2010 · I am getting so fed up with the receptionists at my doctors surgery, I dont want to leave though because the doctor is brilliant am I have to make frequent trips because my daughter is disabled and every little thing panics me, when trying to book an appointment they will cut me off and have a chat between themselves, they never smile, get angry if you are 1 minute late- ONE MINUTE! I phoned ...
https://www.youtube.com/watch?v=JY-qGgxHK6E
Jun 14, 2016 · So I finally got a job. But I did some dumb things and a few crazy events happened during my first few days as a receptionist. I get super anxious …
https://answers.yahoo.com/question/index?qid=20081124033830AA5Dzve
Nov 23, 2008 · I realize that most of the other posters think you were absolutely right, and are encouraging you to make a formal complaint. However, I am suggesting that next time you should try to calm yourself down before calling the doctor's office. Picture the receptionists in a mellow mood, and they'll probably respond courteously.
https://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_complaints/where_to_complain_about_medical_professionals.html
Jul 18, 2019 · Doctors. The Medical Council protects the interests of the public when dealing with registered medical practitioners. Information on making a complaint is available on the Council's website. Dentists. The Dental Council is a statutory body which provides for the registration of dentists. The Council can inquire into a registered dentist’s ...
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