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https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint.
https://www.complaintboard.com/optus-complaints-l15573.html
Hey just a quick complaint about optus and its new promo Always win and enter . I just recharged and got sent my promotional code then got delayed to use it by 7 hrs then got told it had been used i spend alot on recharging and apparently im in the gold draw but how ever i win nothing but silver prizes which are txt credit inwhich i cant even ...
https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
https://www.whistleout.com.au/MobilePhones/Guides/how-to-make-a-complaint
Nov 19, 2013 · The TIO has the power to investigate complaints and, if they make a decision in your favour, make your telco reimburse or compensate you. Before contacting the TIO it is essential that you give your provider a reasonable opportunity to address the complaint themselves first - the Ombudsman exists as a final option when other avenues have failed.Author: Tara Donnelly
https://yescrowd.optus.com.au/t5/Mobile/Complaints/td-p/389988
Thanks Peter, nothing against you but seriously in 2018 we have to send a physical letter to Optus. Who's prime business is digital communication, should I sent it by pidgeon mail? Honeslty this is just a way for Optus to make it hard / or can't be bothered raising a complaint.
http://say.telstra.com.au/customer/general/forms/Email-Complaint
MAKE A COMPLAINT. We will acknowledge your complaint within one business day of receiving it. If we can't resolve your complaint immediately, we'll provide you with a complaint reference number and provide you with regular updates on the status of your complaint. We aim to resolve your complaint within 10 business days.
https://smb.optus.com.au/opfiles/Shop/Consumer/Assets/PDFs/Mobile-Insurance-PDS.pdf
plus the phone make and model number along with serial number (also referred to as IMEI or ESN number). You will be asked for details of this Police Report when you make a claim. 3 Proceed with Optus Mobile Insurance claim (if covered) To lodge and process a claim, please call the Customer Claims Unit on 1800 501 971.
https://yescrowd.optus.com.au/t5/Billing/Refund-Online/td-p/285469
Refund Online Hi . I am wondering how do I process Refunds on My Account? ... I'm about to make an Ombudsman complaint against Optus to get my refund back. Just be prepared that the only way to get a resolution from Optus is to make Ombudsman complaint. 01-04-2018 06:43 PM. 1 Kudo Reply. Top Contributors. User Count petergdownload.
https://yescrowd.optus.com.au/t5/Mobile/Is-there-a-class-action-against-optus-yet-for-random/td-p/161825
Is there a class action against optus yet for random subscriptions? Got my first sting today from some harvest frenzy punk trying to slug me with fees. Found out from reading the forums here that optus allows this to happen quite often with this random subscription …
https://www.ombo.nsw.gov.au/complaints/making-a-complaint
If you can, we encourage you to approach the agency involved about your problem, to give them an opportunity to address the problem. You can read our tips for making a complaint to help you do this.. If you would like to discuss this matter with our Community Services Intake team, please contact them between 9am to 4pm on 02 9286 1000 or toll free on 1800 451 524 or use the ONLINE COMPLAINTS ...
https://www.accc.gov.au/media-release/optus-penalised-10-million-for-misleading-customers-over-digital-purchases
Optus earned about $65.8 million in commissions for products sold through the DCB service, which launched in 2012. Its customers were charged about $195 million for the content. The ACCC commenced proceedings against Optus in October 2018. Optus admitted that it made false or misleading representations in contravention of the ASIC Act, and ...
https://www.tioonline.com.au/consumers/new/
We collect personal information about you in order to contact you and handle your complaint. We will share your personal information with the telecommunications providers who can help resolve your complaint. This may include a wholesale provider. These providers may also provide your personal information to us.
https://www.zdnet.com/article/accc-sues-optus-for-allegedly-misleading-customers-about-nbn/
Jun 27, 2019 · ACCC sues Optus for allegedly misleading customers about NBN. The consumer watchdog is concerned that it has yet again had to file legal …Author: Campbell Kwan
https://www.abc.net.au/health/consumerguides/stories/2003/02/20/1837237.htm
How to make a complaint. by Peter Lavelle. The Australian medical system, what to do and who to go to if something goes wrong. ... In the past, when health consumers have taken action against ...
https://whirlpool.net.au/wiki/NBN_complaint_guide
3. Complain to your RSP (i.e. make sure you state that you wish to make a complaint as opposed to just reporting a fault). If you are going to start this step then you need to have tried the RSPs suggestion at least once, unless something like the tech visit keeps getting put off …
https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint
The complaint must relate to an event or circumstance that occurred within the last 12 months. Complaints must be in writing and can be lodged online or printed forms obtained from The Airline Customer Advocate (ACA). For complaints about all other airline related matters, please use the General Complaint Form to submit a complaint.
https://smb.optus.com.au/opfiles/Shop/Consumer/Assets/PDFs/Optus-Device-Insurance.pdf
complaints against Optus in relation to these services are dealt with. The PDS for the Optus Device Insurance cover follows this FSG and sets out the significant benefits, features and characteristics of the cover and will assist you to compare and make an informed decision about the product. Optus has been appointed as an authorised representative
https://forums.whirlpool.net.au/archive/2341188
Nov 29, 2014 · I have contacted NBN asking about this, but all I got was that they couldn't give me any info other than there was still work to do. I was wondering if there is any government body to which I could make a complaint against NBN. The NBN is a wholesaler, and has a certain amount of protection at the moment from complaints.
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