Hsc Complaints Procedure Northern Ireland

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Complaints Procedures Department of Health

    https://www.health-ni.gov.uk/articles/complaints-procedures-doh
    HSC Complaints Statistics Making a complaint against the Northern Ireland Ambulance Service (NIAS) Details of how to make a complaint about the NI Ambulance Service …

HSC Complaints - Standards and Guidelines - Health

    https://www.health-ni.gov.uk/publications/hsc-complaints-standards-and-guidelines
    Mar 27, 2019 · HSC Complaints - Standards and Guidelines . Date published: 27 March 2019. Topics: Safety and quality standards; Health and social care complaints; Detailed Guidance on the Health & Social Care Complaints Procedure . Documents. Guidance in Relation to the HSC Complaints Procedure - April 2019 PDF (983 KB) Help viewing documents. Back to top.

HSC complaints procedure – General practice

    https://www.medicalprotection.org/uk/articles/ni-hsc-complaints-procedure-general-practice
    HSC complaints procedure – the Northern Ireland Commissioner for Complaints (the Ombudsman) Most complaints are resolved at practice level. However, in some cases the complainant may not be satisfied and may ask the NI Commissioner for Complaints (the Ombudsman) to investigate their complaint.

HSC complaints procedure – Hospital setting

    https://www.medicalprotection.org/uk/articles/ni-hsc-complaints-procedure-hospital-setting
    HSC complaints procedure – the Northern Ireland Commissioner for Complaints (the Ombudsman) Most complaints are resolved at a local level. However, in some cases the complainant may not be satisfied and may ask the NI Commissioner for Complaints (the Ombudsman) to investigate their complaint.

Complaints - HSCB

    http://www.hscboard.hscni.net/about-us/complaints/
    The Health and Social Care Board (HSCB) commissions services from a range of health and social care organisations such as the Health and Social Care (HSC) Trusts. Our aim, is to improve the health and well-being of people in Northern Ireland.

HEALTH AND SOCIAL CARE COMPLAINTS PROCEDURE

    http://www.southerntrust.hscni.net/pdf/Guidance%20in%20Relation%20to%20the%20HSC%20Complaints%20Procedure%20-%20April%202019.pdf
    The HSC Complaints Procedure, ‘Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning' was developed and published in 2009. It replaced the former Health and Personal Social Services (HPSS) Complaints Procedure 1996 and provided a streamlined health and social care (HSC) complaints

Complaints - setrust.hscni.net

    http://www.setrust.hscni.net/contact/2118.htm
    Although you have the right to approach the Ombudsman at any time, she will not usually take on a case which has not first been through the Complaints Procedure. Further information on the services of the Ombudsman is available by contacting: Northern Ireland Public Services Ombudsman Freepost NIPSO BELFAST Freephone: (0800) 34 34 24

Raising a concern or making a complaint about health ...

    https://www.nidirect.gov.uk/articles/raising-concern-or-making-complaint-about-health-services
    If you are not happy with the final decision of the provider organisation, you can refer your complaint to the Northern Ireland Public Services Ombudsman (NIPSO). NIPSO will look at your complaint and decide whether they should investigate it.

Complaints Information

    http://www.hscbusiness.hscni.net/services/2607.htm
    Complaints Information HSC Complaints: eLearning Module for Family Practitioner Services; FPS Complaints eLearning - HSC Complaints Procedure (Updated April 2019) How to make a complaint - Updated April 2016; Memo Re Consent Form - Issued by Corporate Services HSCB ; Complaints Consent Form - Dec 2014; HSC Complaints Memo - FPS; Complaints ...

Complaints - Southern Health and Social Care Trust

    http://www.southerntrust.hscni.net/contact/3853.htm
    If you remain unhappy, you can refer your complaint to the Northern Ireland Public Services Ombudsman (NIPSO). NIPSO will consider your complaint to determine whether it warrants investigation by him. Further information on the services provided by NIPSO is available by contacting: Northern Ireland Public Services Ombudsman,

COMPLAINTS PROCEDURE - Northern Ireland Ambulance …

    http://www.nias.hscni.net/download/public/Published%20Info/Policies%20and%20Procedures/Complaints%20Procedure%202014.pdf
    This Complaints Procedure details how effective and prompt management of complaints is key in improving patient care in the Northern Ireland Ambulance Service HSC Trust. The key aims of this Procedure are to ensure that all complaints receive thorough and

Annual Complaints Report 2016-2017 - Health and Social ...

    http://www.hscboard.hscni.net/download/PUBLICATIONS/COMPLAINTS/annual_reports/Annual-Complaints-Report-2016-2017.pdf
    of complaints handling within the six HSC Trusts, FPS throughout Northern Ireland, and also those received from the Public Health Agency (PHA). The Board receives relevant information from all of these HSC organisations for monitoring purposes. Trends, themes and updates continue to be fed through to the joint Board/PHA Quality,

HSC Complaints Complaints in HSC Standards and Guidelines ...

    https://rqia.org.uk/RQIA/media/RQIA/Guidance/HSC-complaints-standards-and-guidelines-Aug-10.pdf
    HSC Board’s role in FPS complaints means the Health and Social Care Board means a HSC organisation which commissions or provides health and social care services and for the purpose of this guidance includes the HSC Board, HSC Trusts, the Northern Ireland Ambulance Service (NIAS),the Business Services Organisation,

Tell us what you think - belfasttrust.hscni.net

    http://www.belfasttrust.hscni.net/contact/Complaints.htm
    Tell us what you think. In Belfast Trust we want you to experience the best possible health and social care. Telling us what you think of the services you have received is important as it can help confirm what we are doing well, and identify areas that need improvement.

Who to complain to - info for patients in Northern Ireland

    https://www.gmc-uk.org/-/media/documents/DC6513_Who_to_complain_to___Northern_Ireland.pdf_57960130.pdf
    complaint. In Northern Ireland the Patient Client Council (PCC) can also provide assistance and support at any stage of the health and social care services complaints procedure. The Patient Client Council is an independent body who represent the views of the public in all areas of health and social care. They can also assist you to make a complaint.

HANDLING COMPLAINTS - DENTAL PROTECTION

    https://www.dentalprotection.org/docs/librariesprovider4/dental-advice-booklets/dental-advice-booklet-handling-complaints-northern-ireland.pdf
    HANDLING COMPLAINTS NORTHERN IRELAND CONTENTS 1.0 Introduction 1.1 What’s the difference? ... 7.0 HSC Board Complaints Directions (NHS Complaints) 7.1 Stage 1 – Local resolution 7.2 Stage 2 – Parliamentary and Health Service Ombudsman 8.0 Private complaints procedures 8.1 Stage 1 – Local resolution 8.2 Stage 2 – Dental Complaints ...

Home - Northern Health and Social Care Trust

    http://www.northerntrust.hscni.net/
    Welcome to the new Northern Trust website The Northern Health and Social Care Trust is one of five health and social care trusts in Northern Ireland. The Trust is responsible for the delivery of safe and effective health and social care services to a population of approximately 470,000, the largest resident population in Northern Ireland.

Regulation and Quality Improvement Authority - RQIA

    https://www.rqia.org.uk/contact/complaints-feedback/raising-a-concern-about-a-service/
    In the first instance, raise your concern with the service provider (for example, the manager of a home/service) who should attempt to resolve your concerns in line with their own complaints procedures. You may also involve the local HSC trust at this stage. Belfast HSC Trust Northern HSC Trust South Eastern HSC Trust Southern HSC Trust Western ...



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