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https://www.gov.uk/government/collections/independent-complaints-assessors-for-the-department-for-transport
Jul 02, 2014 · you can ask for an independent complaints assessor (ICA) to review your complaint. The department uses the services of independent complaints assessors, who are part-time and are not civil ...
https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure
Driver & Vehicle Licensing Agency. ... hasn’t been resolved through our 2 step formal Complaints Procedure, you can ask us to refer your complaint to an Independent Complaints Assessor (ICA). ...
https://www.vehicle-certification-agency.gov.uk/referral-to-ica.asp
Independent Complaints Assessors review complaints made against the Department for Transport, its agencies and other bodies. If you think you’ve been treated unfairly or have received poor service from the Department for Transport (DfT) or one of its agencies or other bodies, you can ask for an Independent Complaints Assessor (ICA) to review ...
https://www.drinkdriving.org/info/dvla-medical-complaints/amp/
Independent Complaints Assessor (ICA) If after following steps 1 to 4 you feel that the DVLA have still not resolved your complaint you can ask them to refer your complaint to an independent complaints assessor. Independent complaints assessors review complaints made against the Department of Transport and its agencies such as the DVLA. The ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/821901/dft-independent-complaints-assessor-report-for-2017-to-2018.pdf
independent. As the two Independent Complaints Assessors (ICAs) contracted by the Department for Transport (DfT), this is the service that we offer to the customers of more than 20 DfT delivery bodies. This report outlines how we have gone about our duties during 2017-18.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/655399/dft-ica-annual-report-2016-2017.pdf
We welcome the new streamlined complaints process introduced by the DVLA and Highways England, and similar improvements on the part of HS2 Ltd. It is surprising that some parts of the DfT family (notably the Driver and Vehicle Standards Agency) retain a three-stage internal complaints process. Two stages should be sufficient.
http://nebula.wsimg.com/a55d75b5bace28d381dc492bab1ee36f?AccessKeyId=4CB8F2392A09CF228A46&disposition=0&alloworigin=1
INDEPENDENT COMPLAINTS ASSESSOR c/o ICA Administration Department for Transport 2nd Floor (Zone 27-29) Great Minster House 33 Horseferry Road LONDON ... The DVLA copied in David Metcalf of the BPA who it said would investigate this matter and provide you and it with a response. 6.
https://www.theguardian.com/money/2015/jun/20/licence-revoked-dvla-errors-drivers-stripped-entitlements
Jun 20, 2015 · The DVLA can refer unresolved complaints to the Department for Transport’s independent complaints assessor (ICA), but motorists can’t apply for mediation directly, and the ICA only dealt with ...Author: Anna Tims
https://forums.moneysavingexpert.com/discussion/5130131/dvla-complaint
Dec 06, 2014 · The DVLA has a three stage compliants procedure which takes about 3 months or so. If you go straight to the CEO that is counted by the DVLA as completion of all three stages so you can get to the ICA quicker. (Independent Complaints Assessor).
https://ico.org.uk/media/action-weve-taken/decision-notices/2009/493850/FS_50182746.pdf
Freedom of Information Act 2000 (Section 50) Decision Notice Date: 03 November 2009 ... The complainant requested details on complaints forwarded to the Independent Complaints Assessor by the DVLA. The DVLA provided some information to the complainant, but cited the cost limit at section 12(1) of the Act in relation to the
https://www.independent-assessor.org.uk/make-a-complaint.html
Appointed by the board of the Financial Ombudsman Service to take an independent view on whether the ombudsman service provided a reasonable service in its investigation into a complaint about a financial business. ... Service complaints should be made in writing only. ... The Independent Assessor, PO Box 35738, London E14 9YU ...
https://www.resolver.co.uk/consumer-rights/dvla-foi-request-complaints
resolver will ask the DVLA to refer your complaint to the Department for Transport’s Independent Complaints Assessor (ICA). They will look at the service you have received from the DVLA and whether your complaint has been handled appropriately. The DVLA will provide copies of your complaint to the ICA, who will contact you to discuss your case.
https://www.thisismoney.co.uk/money/cars/article-2049879/How-drivers-make-complaint-DVLA.html
Oct 16, 2011 · The DVLA aims to answer complaints within two weeks. ... The chief executive can refer the matter to an independent complaints assessor if you request this. The assessor …
https://www.forum.drinkdriving.org/threads/dvla-request-to-attend-full-medical-examination-and-theyre-paying-for-it.112521/
Mar 22, 2019 · After you get the info from the dvla request, and if there is nothing obvious, your options would be a magistrates court via a specialist solicitor (you get this option every time dvla make a decision) or to formally complain to dvla; this route will get you eventually to an independent complaints assessor, who will not be able to investigate ...
https://www.pistonheads.com/gassing/topic.asp?t=1700965
Oct 11, 2017 · Well I never, after 3 years of fighting I finally got an apology from the DVLA. Its a bit lackluster but it is a start and all comes off the back of the Independent Complaints Assessor getting ...
https://www.vehicle-certification-agency.gov.uk/vca-complaints-procedure.asp
Follow this link for more on referral of a complaint to the Independent Complaints Assessor (ICA). Note: VCA's complaints procedure does not affect your right to refer your complaint to the Parliamentary and Health Service Ombudsman. More details can be obtained by writing to: PHSO Millbank Tower Millbank London SW1P 4QP
https://publications.parliament.uk/pa/cm201314/cmselect/cmpubadm/writev/229/com22.htm
DVLA subsequently accepted that I had disposed of the vehicle, and dropped its claim for "arrears" of tax, but persisted in demanding the penalty. 28. The matter was eventually referred to the Independent Complaints Assessor (ICA) who recommended that DVLA should let the matter drop. 29.
https://chcfunding.wordpress.com/2014/03/16/case-history-2-discouraging/
Mar 16, 2014 · 75. So-called “independent” reviews may be independent in name only. · The so-called “Independent Review Panel” in case history 2 was dominated by NHS employees. · The Independent Complaints Assessor correctly predicted that the DVLA would ignore her recommendation, so her intervention served no useful purpose.
https://www.qsponge.com/questions/44949263/How_do_I_make_a_complaint_about_DVLA_service
It is ensured that all the complaints filed via the above page will be investigated, and you should be able to get a reply within 2 weeks. But you need to allow additional 3-4 days for post correspondence. If you are not happy with DVLA's decision including fines, you can report to an Independent Complaints Assessor (ICA).
https://www.bitterwallet.com/motoring/what-to-do-if-the-dvla-have-lost-your-letter-81543
Dec 03, 2014 · The DVLA aim to answer complaints within two weeks. In all complaints, you can always ask to be referred to an independent complaints assessor or get your MP to refer your complaint to the Parliamentary and Health Service Ombudsman. We'll keep tabs on this and remember: don't let the DVLA shove you around.
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