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https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/best-and-worst-telecoms-customer-service-revealed
Complaints to Ofcom. Complaints to Ofcom about broadband firms fell by 23% last year, from 75 complaints per 100,000 customers on average in 2017, to 58 in 2018. Most companies ended 2018 better than (or broadly the same as) they started the year. However, complaints about Plusnet – owned by BT – more than doubled in the last quarter of 2018. In that period, the company experienced issues …
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/best-worst-telecoms-providers
Complaints to Ofcom. Complaints to Ofcom about broadband firms fell by 23% last year. Most companies ended 2018 better than (or broadly the same as) they started the year. However, complaints about Plusnet – owned by BT – more than doubled in the last quarter of 2018. In that period, the company experienced issues with a new billing system it had launched.
https://www.theguardian.com/media/2020/feb/12/what-powers-ofcom-have-regulate-internet-uk
Feb 12, 2020 · The government is to appoint Ofcom as an internet watchdog, giving it the ability to fine social media companies that do not protect users from harmful content. The …
https://www.ispreview.co.uk/index.php/2018/07/ofcoms-q1-2018-isp-complaints-report-praises-sky-shames-talktalk.html
Take note, today’s report only covers complaints that the regulator itself has received and not those sent directly to an ISP or ombudsman. Ofcom does not itself deal with individual complaints but they do monitor them and can take action if enough people inform them of a problem.
https://advanced-television.com/2019/01/30/ofcom-vodafone-tops-broadband-complaints/
Jan 30, 2019 · The quarterly report reveals the number of complaints made to Ofcom, from July to September last year, about providers with a market share over 1.5 per cent in the home broadband, landline telephone, pay-monthly mobile and pay-TV markets. For the first time, Vodafone has met this benchmark for inclusion on broadband and landline.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/latest-telecoms-and-pay-tv-complaints-revealed-jan-2019
The report outlines complaints made to Ofcom from July to September last year, about providers with a market share over 1.5% in the home broadband, landline telephone, pay-monthly mobile and pay-TV markets. For the first time, Vodafone has met this benchmark for broadband and landline,...
https://www.ispreview.co.uk/new/complain/complain.shtml
The regulators most recent Q3 2019 consumer complaints report reveals proportionally how many complaints each of the biggest ISPs received per 100,000 customers. At this point it's important to remember that the bigger an ISP, the more complaints it will attract.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-paytv-complaints-june-2017
Jun 28, 2017 · Ofcom has today published its regular report on the volume of consumer complaints it has received against the major providers of telecoms and pay-TV services.. The latest report covers the three-month period from January to March 2017 (Q1), and includes complaints made about providers of landline telephone, home broadband, pay-monthly mobile and pay-TV services.
https://www.ofcom.org.uk/complain-to-ofcom
Report a complaint or an issue. Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place. Nuisance calls and messages. Complain about phones or internet services. Complain about TV, radio, a website or an app.
https://www.ofcom.org.uk/home
Ofcom is the UK’s communications regulator. We regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.
https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
Jul 27, 2016 · While Ofcom doesn’t deal with individual complaints, it may investigate mobile networks if there’s a pattern of complaints. As such, it’s worth using Ofcom’s monitoring form for complaints relating to call costs, billing problems, mobile use abroad, voice and data allowance,...
https://www.ispreview.co.uk/index.php/2019/05/ofcom-2019-report-avg-home-broadband-isp-speeds-hit-54mbps.html
Ofcom 2019 Report – Avg. Home Broadband ISP Speeds Hit 54Mbps UPDATE. The national UK telecoms regulator has today published their 2019 study of fixed line home broadband ISP speeds, which reports that the average download rate has risen from 46.2Mbps last year to 54.2Mbps now and uploads hit 7.2Mbps (up from 6.2Mbps).
https://www.ofcom.org.uk/phones-telecoms-and-internet
Ofcom is committed to a thriving telecoms sector where companies can compete fairly and customers benefit from a broad range of services. We use cookies to improve your experience on our site. For information on these cookies and how to remove them, read our cookies policy .
https://www.ispreview.co.uk/index.php/2020/01/ofcom-ponders-100-200ghz-band-for-uk-fixed-wireless-links.html
Like the recent FCC decision on the 100+ GHz issue, Ofcom’s proposals miss the key point: The reason to go above 100 GHz is to get large continuous blocs of bandwidth. The biggest block in Ofcom’s proposals and FCC’s rules is 174.8-182 GHz or 7.2 GHz wide.
https://www.ombudsman-services.org/sectors/communications
Broadband internet Pay TV. Common complaints in the communications sector. We know how important it is to stay connected and how inconvenient it is to experience issues with a service that you rely on. Our history dealing with complaints means we understand the most common types of problems and how to go about resolving them as quickly as possible.
https://www.ispreview.co.uk/index.php/2018/04/q4-2017-ofcom-uk-isp-complaints-study-shames-talktalk-and-bt.html
Ofcom does not itself deal with individual complaints but they do monitor them and can take action if enough people inform them about a problem. Consumers who are unable to resolve a complaint with their communications provider can (after 8 weeks) raise a case with one of the two ombudsman providers – Ombudsman Services: Communications or CISAS – under the Alternative Dispute Resolution process.
https://www.ispreview.co.uk/new/complain/official_isp_complaints_handlers.php
Ofcom is a regulator and as such it will use your complaint to help track any overall issues that a particular ISP might be suffering from, which can in extreme cases cause them to take legal or punitive financial action against a particular provider.
https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission
For help with your individual case, submit a formal complaint to your provider or complain to its Alternative Dispute Resolution (ADR) service if your provider cannot resolve your concerns. The ADR scheme may be able to take action on your behalf. For more information on how to submit a complaint and for information on the ADR process.
https://www.choose.co.uk/news/2018/ofcom-highlights-best-worst-broadband-providers/
Nov 10, 2018 · Current complaints figures suggest that, in general, broadband providers are working to improve their services. The current level of complaints is the lowest it has been since data began recording in 2010. Ofcom's Director of Consumer Policy, Jane Rumble, commented that Ofcom were 'encouraged' at this low level of complaints.
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