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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
—(1) These Regulations may be cited as the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. (2) These Regulations, except for regulations 2(3) and 11, come into force on 1st April 2009. (3) Regulations 2(3) and 11 come into force on 1st April 2010.
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009. The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions - this includes directly provided services and independent services provided through commissioning. The ...
https://www.gov.uk/government/publications/childrens-social-care-getting-the-best-from-complaints
Sep 01, 2006 · Statutory guidance for local authority children’s services on representations and complaints procedures. Children's social care: getting the best from complaints - GOV.UK …
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance ... contact your local authority. ... Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.Author: Department of Health And Social Care
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
complaints made about our services and the way in which they are commissioned. In doing so, it meets the requirements of the Local Authority Social Services and National Health Service Complaints [England] Regulations (2009), conforms to the NHS Constitution and …
https://gov.wales/sites/default/files/publications/2019-05/a-guide-to-handling-complaints-and-representations-by-local-authority-social-services.pdf
A guide to handling complaints and representations by local authority social services 3 Section 1 – Introduction Purpose 1. This guidance supports the implementation of the Social Services Complaints Procedure (Wales) Regulations 2014 and the Representations Procedure (Wales) Regulations 2014, (“the Regulations”).
https://www.ageuk.org.uk/globalassets/age-uk/documents/factsheets/fs59_how_to_resolve_problems_and_complain_about_social_care_fcs.pdf
services provided or arranged by local authority social services departments, for example home care services or care home provision. The body responsible for responding to a complaint is called the ‘responsible body’ in the complaints regulations. This can be the local authority or another body such as the local Clinical Commissioning Group ...
https://gov.wales/social-services-complaints-procedure
Jul 30, 2014 · Social services complaints procedure; Guidance. Social services complaints procedure. Guidance for local authorities on how to handle complaints about social services. ... Last updated: 30 July 2014. Documents. A guide to handling complaints and representations by local authority social services, file type: PDF, file size: 255 KB . PDF. 255 KB ...
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
For all services. Complaints in the NHS (Department of Health guidance) Complaints matter (Care Quality Commission, December 2014) MIND – complaining about health and social care. My expectations for raising concerns and complaints (Local Government and Social Care Ombudsman, Healthwatch, Parliamentary and Health Service Ombudsman, November 2014)
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/273895/getting_the_best_from_complaints.pdf
Social Services Complaints Procedures for Children, Young People and Other People Making a Complaint) ... issued as Section 7 Guidance under the Local Authority Social Services Act 1970, which ... 1.3.2 Transitional arrangements for complaints in progress at the time the new Regulations come into force are set out in regulation 24. For example ...
https://www.medicalprotection.org/docs/default-source/pdfs/Booklet-PDFs/eng-med-complaints-booklet.pdf
8 A GUIDE TO EFFECTIVE COMPLAINTS RESOLUTION – ENGLAND OVERVIEW LEGAL AND CONTRACTUAL OBLIGATIONS The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with the regulations.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/643470/Annex_IV-_Draft_Complaints_Regulations.pdf
These Regulations amend the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (“the Complaints Regulations”), which make provision for complaints in relation to local authority adult social services and the National Health Service.
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with the Regulations (see page 6). The NHS Constitution sets out the following rights for patients:
https://www.scie.org.uk/contact/concerns/
The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009; The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions – this includes directly provided services and independent services provided through commissioning. The ...
https://law.gov.wales/publicservices/social-care/complaints-and-commissioners/?lang=en
Local authorities are required to establish procedures for dealing with complaints about social services functions, including representations relating to certain children. These requirements are set out in regulations made under the Adoption and Children Act 2002, Part 3 of the Children Act 1989 a...
https://law.gov.wales/publicservices/social-care/?lang=en
Local authorities have a key role in providing social care for both adults and children, and support to carers. Their functions extend to providing care for those with mental health needs, for disabled persons and for children who need to be taken into local authority care. Local authorities are ...
https://www.citizensadvice.org.uk/scotland/family/help-for-adults-in-the-community-s/making-a-complaint-about-social-work-or-social-care-services-on-or-after-1-april-2017-s/
How to make complaints about social care or social work services after 1 April 2017. ... care home or abusive care of any kind you should get advice from a Citizens Advice Bureau but you should contact the local authority social work services to ask for the matter to be investigated. ... Making a complaint about social work or social care ...
https://www.mydentist.co.uk/docs/default-source/Patient-information/Customer-feedback/complaints-leaflet_england-v1-0.pdf
Our Complaints Procedure In our practices we operate an open and honest complaints procedure which is in line with The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Our practice is committed to ensuring and safeguarding patient rights. When patients complain, they are
https://www.whatdotheyknow.com/cy/request/the_local_authority_social_servi_2
With regards to Regulation 18 of The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 - the requirement for providers of NHS Care to provide an Annual Complaints Report, please can you advise me who is responsible for checking that all the criteria under Regulation
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