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http://www.arrivaraillondon.co.uk/go/contact-us
Arriva Rail London. Overground House 125 Finchley Road Swiss Cottage London NW3 6HY. Customer correspondence is not accepted at this address, please see the Customer Service section on this page if you wish to contact Transport for London’s Customer Contact Centre
http://www.arrivaraillondon.co.uk/careers/vacancies
Our vacancies have moved! For all new opportunities at Arriva Rail London, or for all other operators within the Arriva and DB group, please visit our brand new vacancies portal here.. If you applied for a previous vacancy and are still tracking your application, or are interested in any trainee driver vacancies, please continue to use the old portal below.
https://reportscam.com/olorolcom
Oct 02, 2019 · That has another name now and the same layout and products now calling itself https://olorol.Com. I bought a few things and it said to except them in around 8 business days well 5 days later i go to track the packages and the website is gone and i see next popping up everywhere about it being a fraudulent website but it was too late for me.
https://tfl.gov.uk/help-and-contact/contact-us-about-tube-and-rail
Contact us - Tube, Rail, Overground, DLR, Trams, Stations. To tell us about an urgent safety matter, call 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below. For all non-safety critical matters, we aim to respond to you within 10 working days.
https://www.railforums.co.uk/threads/authorised-collectors-station-staff-lorol-complaint.74702/
Nov 14, 2012 · During this morning on Tuesday 13/11/12, I was subject to harassment from a member of LOROL station staff at South Tottenham on the Gospel Oak - Barking Line. I approached South Tottenham at approximately 11:30 hrs and proceeded to enter the station and walk up the ramp passing the station staff cabin towards the platforms to board a train.
http://www.railtechnologymagazine.com/Comment/customer-service-innovation-at-lorol
Andrew Gwilt 08/05/2016 at 22:58 Orinoco is the new name for innovation and customer service to passengers and commuters with LOROL (London Overground Rail Operations Limited) and from TfL (Transport for London).
https://www.gov.uk/government/publications/our-customer-charter
Aug 15, 2013 · Help us improve GOV.UK. To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t ...
https://orr.gov.uk/__data/assets/pdf_file/0003/22728/lorol-chp-letter.pdf
LOROL Complaints Handling Procedure – March 2016 Page 2 of 14 1 Introduction London Overground Rail Operations Limited (LOROL) operates London Overground on behalf of Transport for London (TfL). This document is intended to provide an overview of the arrangements that LOROL has in place to handle complaints,
https://www.globalrailwayreview.com/article/74459/winter-preparation-lorol/
Dec 06, 2015 · LOROL’s more modern fleets can be interrogated remotely to confirm whether passenger complaints are valid. This is a technology that is difficult to replicate on the older fleet without significant investment, and as such they have been retro-fitted with a more novel solution – a digital thermometer and USB download point on each coach, to ...
https://www.globalrailwayreview.com/article/25636/new-overground-technology-enhances-customer-communication/
Dec 08, 2015 · Lorolpedia, available as a web and iOS app, provides information on everything from customer service and complaints management to fare evasion and ticket office processes. Just like Wikipedia, Lorolpedia is changing the way that LOROL shares information with staff.
https://www.railforums.co.uk/threads/authorised-collectors-station-staff-lorol-complaint.74702/page-2
Nov 14, 2012 · In reality whenever you contact complaints they will send a letter that apologizes, tells you it's not the right way that it should be done, that they do x,y and z to make sure it doesn't happen, apologise that it still did happen in this case and that to prevent this happening again feedback will be provided to x, y or line manager for retraining.
https://www.theguardian.com/uk-news/2015/jul/02/rail-passenger-watchdog-virgin-southern-least-punctual-trains
Jul 02, 2015 · Figures released by the Office of Rail and Road (ORR) show that the five operators garnering the fewest complaints were all in London, with only …
https://www.opendemocracy.net/en/opendemocracyuk/overground-will-be-run-by-tfl-really/
Jan 27, 2016 · In 2014-15 LOROL paid £3m in dividends, and the three years before that it was £4.6m, £8.6m and £8.4m. So this is a total of £24.6m paid out over 4 years, straight to MTR and DB – …
https://www.railmagazine.com/news/rail-features/2016/09/22/national-rail-awards-2016-passenger-operator-of-the-year-winner-london-overground-rail-operations-limited
Now, LOROL is one of the best performing railways, with a daily punctuality figure of around 97% and continually rising passenger satisfaction which is now at 88%, LOROL reports it has the lowest rate of customer complaints of any Train Operating Company (TOC), …
https://orr.gov.uk/__data/assets/pdf_file/0019/19351/complaints-handling-procedures-lorol.pdf
Complaints Handling Procedure. As discussed, we are broadly happy with the purpose and scope of the complaints procedure but wanted to make the following points: • TOC ownership of complaints - There is some concern regarding the ownership of complaints, particularly in the case of a delay. A TOC who delays a customer would take
Over 60 years of serving the railroad industry with the most advanced technologies, the most reliable and productive maintenance of way equipment and the expert services that set Loram apart.
https://www.whatdotheyknow.com/cy/request/customer_service_and_complaints
Information on the outcomes of complaints that were upheld, including changes in procedures or training at Hackney Central Station; All customer complaints are investigated by London Overground Rail Operations Limited (LOROL), who operate services on TfL’s behalf, and are broken down into distinct categories reported on to the directors of LOROL
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http://www.lemonauto.com/complaints/1_kia_recalls.htm
"One of the complaints also reported is a rollaway incident after parking the vehicle," NHTSA said. In 2007, Kia Motors issued a technical service bulletin concerning incorrectly installed automatic transmission shift cables in certain model year 2006 and 2007 Kia Optima vehicles.
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