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https://www.bt.com/help/home/complaints.html
If you don't have all the details, you can still make a complaint via Which?. They'll pass it to the relevant regulator – either Ofcom or the Information Commissioner's Office (ICO). Although you won't receive any direct feedback about your complaint, your information will help in the fight against companies who are breaking the rules.
https://community.bt.com/t5/Landline/How-to-make-a-formal-complaint-to-Ofcom-about-BT/td-p/1112626
Re: How to make a formal complaint to Ofcom about BT? You could be right about being told not to deliver "unpleasant" messages. I have always thought that being straight forward and "laying it on the line " is the best approach [although it can make you enemies] Its better to hear some news than "being kept in the dark" The exchange of ...
https://my.bt.com/s/apps/appscomplaints/index.html
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https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
Jul 27, 2016 · Again, Ofcom stresses that it can’t handle individual complaints regarding your mobile network. As such, your first port of call should be to try and resolve the issue through your mobile network’s customer service department. Of course, most of you will have already taken this step,...
https://community.bt.com/t5/The-Lounge/Complaining-to-the-regulator-OFCOM/td-p/1418017
Ofcom do not deal with individual complaints. They will give you general advice about how to complain to your ISP. You need to go through the ISP's complaints procedure and if it is not resolved to your satisfaction you ask for a deadlock letter which you can can then take to the Ombudsman who will then look into the complaint and make a ruling.
https://www.telegraph.co.uk/bills-and-utilities/phone/bt-make-customer-services-listen-complaint/
Jan 20, 2020 · How to complain directly. BT's customer service team is on 0800 800 150 (or 0330 123 4150 if calling from a mobile). You can also complain via online chat or e-form here – you'll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.
https://www.ofcom.org.uk/complain-to-ofcom
Report a complaint or an issue. Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place. Nuisance calls and messages. Complain about phones or internet services. Complain about TV, radio, a website or an app.
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/fairer-prices-for-broadband-customers
Lindsey Fussell, Ofcom’s Consumer Group Director, said: “Broadband customers who are out of contract can make big savings – around £100 a year on average – by picking up the phone to their current provider and signing up to a better deal. “And in future, everyone will …
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/billing
Tell Ofcom. If you have had billing problems, please let us know by filling out our short monitoring form. Although Ofcom does not investigate individual complaints, your help in highlighting problems plays a vital part in our work and we may investigate a company if monitoring data reveals a particular problem.
https://www.ispreview.co.uk/talk/threads/how-do-you-complain-to-openreach-and-who-regulates-them.34627/
Feb 05, 2018 · Since Openreach's customers are NOT the general public, then I'm not sure you could complain against them - your complaints would have to be directed against your ISP (BT) who are customers of Openreach. You really have nothing to lose by trying out AAISP and everything to gain.
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/nuisance-calls-and-messages
Ofcom has received reports from people who say they have received phone calls or messages claiming to be from us. These are scam calls and they don’t come from Ofcom. Abusive or threatening calls, whether from people you know or from strangers, are a criminal offence.
https://www.resolver.co.uk/companies/bt-complaints
If you want to make a complaint about BT using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
https://community.bt.com/t5/BT-Fibre-broadband/Deadlock-letter/td-p/1813286
Re: Deadlock letter. You don’t get a Deadlock Letter based on how long a fault is on going. You get a Deadlock Letter when a Complaint has reached a point where neither you or BT can agree on a way to resolve it. As far as I can remember it has to go up to a Level 2 or 3 …
https://advanced-television.com/2017/09/28/ofcom-bt-broadband-and-tv-still-earn-most-complaints/
Sep 28, 2017 · BT TV attracted 13 complaints per 100,000 subscribers over the three months. The service has now had more complaints than its rivals in every Ofcom report since mid-2015. Sky had just one complaint per 100,000 for its TV offering, whilst TalkTalk and Virgin Media were at six and eight complaints per 100,000 respectively.
https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
To enable Ofcom to correctly record your complaint, please only tick the box(‘s) relevant to your issue. Data submitted to us is used to monitor the industry and needs to be accurate :
https://ico.org.uk/your-data-matters/data-protection-and-journalism/complaining-to-ofcom/
If you are unsure whether you should submit your complaint to Ofcom, visit its Make a Complaint page. How do I raise my concern with Ofcom about non-BBC content? If you wish to complain to Ofcom about content broadcast on a non-BBC TV channel, radio station or video-on-demand service, you can do so: through Ofcom’s website
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