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https://www.wales.nhs.uk/ourservices/contactus/nhscomplaints
The NHS in Wales aims to provide the very best care and treatment. But sometimes things may not go as well as expected. When that happens, you should raise your concerns with the staff involved with your care or treatment, so that they can look at what may have gone wrong and try to make it better.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you're making, or thinking about making, a complaint, someone from the independent NHS Complaints Advocacy Service can help you. An advocate will also be able to attend meetings with you and review any information you're given during the complaints process. You can seek advice from an NHS complaints advocate at any stage of the process.
http://www.wales.nhs.uk/documents/complaints-leaflet-e.pdf
opticians). NHS Direct Wales can give you contact details. If you prefer you can put your comment or complaint in a letter. Who can complain? You can make a complaint, if you have used NHS services or facilities. If you are unable to make your complaint yourself, then someone else, such as a relative or friend, can complain for you.
https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
For example, care provided in a general hospital would not be judged against the standards that would apply in a specialist unit. Under PTR, the Health Board must consider if the person making the complaint (or the person they represent) has suffered harm due to it failing in its duty of care.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
The NHS Constitution guarantees your right to complain. You have the right to have your complaint investigated properly and you can take it to the Parliamentary and Health Service Ombudsman if you’re not satisfied with the way in which the NHS has dealt with it. Step 1 – How can I make an informal complaint or raise a concern?
https://www.ageuk.org.uk/Global/Age-Cymru/Factsheets%20and%20information%20guides/FS66w.pdf?dtrk=true
Resolving problems and making a complaint about NHS care in Wales Fa . ... with, or want to make a complaint about, NHS services in Wales. They can assist in regard to raising issues informally, as well as formal complaints. See section 3.7 below for further details about the role of CHCs in the
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · It's a dirty little secret of the NHS, but patients who complain get better care ... if you are a patient who makes a complaint, or causes a fuss on the ward, you’ll probably receive better care ...
https://www.mind.org.uk/information-support/legal-rights/complaining-about-health-and-social-care/how-to-make-a-complaint/
If your complaint is about adult social care, you should expect a response within 25 days of making a formal complaint. If your complaint is about health care (in Wales, this is referred to as 'raising a concern'), you should expect: notification that your concern has been received within two …
https://www.ombudsman.wales/how-to-complain/
posting your complaint form to us; contacting us by telephone for advice; If you want to complain about a public service provider, our online complaint form will automatically help you identify the body you want to complaint about (in the case of a complaint about an independent …
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
4 Complain to the Ombudsman. If you're unhappy with the final response from your GP practice you can take your complaint to the health service ombudsman.. The ombudsman is independent of the NHS and free to use. It can help resolve your complaint, and tell the …
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://www.togetherforshortlives.org.uk/wp-content/uploads/2018/01/FamRes-Making-A-Complaint-Wales-Factsheet.pdf
Factsheet 6 Making a Complaint – Wales Making a complaint about NHS services in Wales There are three levels of complaint if you are not satisfied with your health provision: 1. Complaints procedure of the individual service 2. Health Services Ombudsman 3. Judicial Review 1. Complaints procedure of the individual service
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
http://www.cardiffandvaleuhb.wales.nhs.uk/concerns-complaints
Concerns / Complaints. If you are unhappy with the treatment or care you are receiving, we would encourage you to raise your concerns as soon as possible, preferably to senior staff on duty at the time of the incident or the appropriate ward, hospital or community manager. ... You can also email the team at [email protected] or fill in a ...
https://www.england.nhs.uk/contact-us/complaint/
If you are thinking about making a complaint it is important to know that you have access to local advocacy to help you make your complaint and provide support throughout the complaints process. An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you.
https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
The PHSO makes the final decision on complaints that haven't been resolved by NHS England. You can call on 0345 015 4033 or use the PHSO's secure online form to raise your complaint (this only applies to NHS services in England). You can find further information and support for making a complaint from:
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