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https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Complaints in the NHS (Department of Health guidance) Complaints matter (Care Quality Commission, December 2014) MIND – complaining about health and social care. My expectations for raising concerns and complaints (Local Government and Social Care Ombudsman, Healthwatch, Parliamentary and Health Service Ombudsman, November 2014)
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009. The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions - this includes directly provided services and independent services provided through commissioning.
https://www.adass.org.uk/media/5360/good-practice-guidance-final-09062016.pdf
social care complaints and a source of good practice. It is the expectation of NCMG that these principles will be used as a tool to evaluate the customer experience of raising concerns and complaints, as well as being used to assess the performance of the complaints service and to what extent these are meeting the needs of the public.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/273895/getting_the_best_from_complaints.pdf
and from the National Complaints Officers Group, the Commission for Social Care Inspection, voluntary organisations, the Local Government Ombudsman, the Local Government Association and the Association of Directors of Social Services. 1.1.6 . The Department of Health's . Learning from Complaints - guidance on the social
http://www.dissertationhomework.com/essays/health-and-social-care/managing-quality
Managing quality in health and social care Introduction: The quality perspective is the major concerning area for the stakeholders. It leads towards the customer …
https://www.lgo.org.uk/adult-social-care
Adult Social Care. Did you know you can complain to us about privately funded care? ... Complaints about health and social care. Our Joint Working Team investigates complaints that involve both health and social care issues. Adult Social Care resources. General resources for care providers, users of adult social care, their carers, families and ...
https://www.mind.org.uk/information-support/legal-rights/complaining-about-health-and-social-care/overview/
Quick facts. If you want to make a complaint about care or treatment you receive, or think you should have received, firstly it's important to work out whether the complaint is about health care or social care, who is making the complaint, and who you make your complaint to. (If your complaint is about being detained in hospital under the Mental Health Act, the complaints process might be ...
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
https://europepmc.org/abstract/MED/20432639
May 01, 2010 · An important aspect of allowing patients to take control of their health care is the introduction of new procedures for dealing with complaints. This article examines the concepts that underpin the new Department of Health regulations on complaints management and what they will mean for health and social care professionals.Cited by: 4
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
primary care (GPs, dentists, pharmacists and optometrists), health and justice and military health services, specialised services or a service directly commissioned by NHS England. For complaints about services other than those commissioned by NHS England, please refer to the complaints service of the provider concerned.
https://www.nao.org.uk/wp-content/uploads/2008/10/0708853_international_review.pdf
of Health, in consultation with the Health Services and the Local Government Ombudsmen, to improve complaints handling about health and social care services in England. This is intended to inform plans to introduce a single comprehensive system for handling complaints by 2009.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/
Complaining about social care services You may have several options to make a complaint about adult social care services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, the Local Government Ombudsman or the regulatory body of the professional involved.
https://www.scie.org.uk/workforce/careskillsbase/files/skillschecks/29_respondingtoconcernsandcomplaints.pdf?res=true
It asks the person to check their understanding of the organisation’s complaints procedure with the interviewer . You will need an up-to-date understanding of complaints policy and practice in your organisation. In general, good practice in social care in dealing with complaints includes : • trying to resolve complaints at the earliest stage
https://www.safetyandquality.gov.au/sites/default/files/migrated/complntmgmthbk.pdf
The Council engaged the NSW Health Care Complaints Commission to undertake the project on behalf of the Australasian Council of Health Care Complaints Commissioners, working with the Royal Australasian College of Physicians and the Health Issues Centre. The project reviewed research on good complaints management, surveyed 53 health care
https://boltonchildcare.proceduresonline.com/pdfs/complaints_policy.pdf
14. Complaints made by adults in receipt of direct payments 12 15. Collective complaints 12 16. Anonymous complaints 12 17. Complaints made about Health and Social Care 12 18. Complaints by Foster Carers 12 19. Independent Social Care Providers 13 20. Confidentiality and Consent 13 21. Advocacy and Support 14
http://journals.rcni.com/doi/pdfplus/10.7748/nm2010.04.17.1.12.c7641
An important aspect of allowing patients to take control of their health care is the introduction of new procedures for dealing with complaints. This article examines the concepts that underpin the new Department of Health regulations on complaints management and what they will mean for health and social care professionals.
https://books.google.com/books/about/Managing_in_Health_and_Social_Care.html?id=vFR4BIM5hzAC
Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of a high quality service to service users. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change.
https://www.health-ni.gov.uk/articles/complaints-procedures-doh
Responsibility for dealing with complaints about health and social care services in Northern Ireland is placed with the provider of the service. The following section provides information for health and social care professionals and the general public on matters relating to health and social care complaints.
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