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https://www.metlink.org.nz/customer-services/
Information on customer services for the Metlink network of buses, trains and harbour ferries in Greater Wellington region, New Zealand includes contact centre feedback twitter connecting center help
https://www.metlink.org.nz/customer-services/feedback/
Metlink will record any feedback you may wish to make about your public transport journey and follow up with the appropriate person. How to provide your feedback to us complaint compliment mail address post centre center twitter facebook blog online social media
https://www.ptv.vic.gov.au/footer/customer-service/feedback-and-complaints/
Feedback and complaints. You can give us feedback online, by phone, in person or by post. For urgent matters about public transport please call 1800 800 007 as online feedback can take up to 24 hours to reach us. The customer service team is available between 6am …
https://www.stuff.co.nz/dominion-post/news/105539193/day-three-of-wellingtons-new-bus-service-an-improvement-but-problems-remain
Jul 18, 2018 · Monday's commute resulted in a flood of complaints from dissatisfied peak-hour travellers about missed connections, buses that failed to show, long waits for passengers, overcrowded buses …
https://www.stuff.co.nz/dominion-post/news/105506002/wellingtons-new-bus-network-hits-road-for-first-weekday
Jul 17, 2018 · Metlink's call centre had a "busy morning" dealing with issues, with the company's website - which provided the most accurate source of updates - witnessing a "large upsurge" in traffic, with real ...
https://www.ptv.vic.gov.au/
Public Transport Victoria is your single source for all public transport information in Victoria, Australia. Use a journey planner for trains, trams and buses in Melbourne and regional Victoria. We provide information on ticketing, travel, disruptions, timetables, projects, news and events. You can also contact us with questions and feedback.
https://www.nzbus.co.nz/contact-us
Proudly New Zealand owned and operated, NZ Bus is New Zealand's largest urban bus service operator. Our dedicated and committed team move 50 million customers across Whangarei, Auckland and Wellington, every year.
https://wellington.govt.nz/about-wellington/public-transport
Plan your journey. See a journey planner, and check out the timetables, routes and fares for all public transport options in the Wellington region: Plan your journey - Metlink The Metlink public transport network in the Wellington region is managed by Greater Wellington Regional Council.
https://i.stuff.co.nz/national/111042287/complaint-every-27-minutes-and-30-cancelled-buses-a-day-during-horror-four-months-for-metlink
Mar 10, 2019 · During the same four-month period, 3707 bus services were cancelled. While that equated to only about 1 per cent of Metlink's total trips over that time, for commuters it meant more than 30 buses a day being scrapped.
http://www.scoop.co.nz/stories/HL1807/S00096/wellington-bus-network-changes-cause-lengthy-delays-for-some.htm
Wellington bus network changes cause lengthy delays for some. Radical changes to the capital's bus network have prompted some commuters to vent their frustration at the delays.
https://www.reddit.com/r/Wellington/comments/c0h4qn/why_is_metlink_so_fucking_incompetent/
Jun 14, 2019 · While I'm not suggesting that Metlink isn't to blame since there isn't much context around this post, they do often catch a lot of flak for things that aren't necessarily in their control, especially as they're the official place to make complaints about all things buses. Metlink only really controls the timetabling, and define the entire ...
http://wellington.scoop.co.nz/?p=109414
May 16, 2018 · by Lindsay Shelton On the same day that Wellington bus drivers are going to Parliament to tell MPs about threats to our public transport system, MetLink sent out an apology for cancelling bus services – but has failed to give an explanation for the cancellations.. Wellington’s new bus contracting system takes over at the end of July.
http://wellington.scoop.co.nz/?p=111897
Aug 29, 2018 · Metlink noted public responses from that meeting, and framed three core Kilbirnie problems for this online meeting: problems transferring at bus hubs, issue of capacity and overcrowding on buses and timeliness – buses running late or, worse, early. These are all significant.
https://www.rnz.co.nz/news/national/375596/wellington-bus-network-launches-new-services-in-response-to-complaints
Nov 10, 2018 · Metlink said the changes would help buses arrive on time, improve connections and offer a better service in the evening. There will also be extra buses on some routes in the city, where in some cases there will be one bus straight after another. This is partly due to under-sized buses …
https://www.rnz.co.nz/news/national/361929/wellington-bus-network-changes-cause-lengthy-delays-for-some
Jul 16, 2018 · — Metlink Wellington (@metlinkwgtn) July 15, 2018. Commuter Dion McKenna, was waiting at his usual Berhampore bus stop, wasn't impressed. "I'm late for work already, there were no buses for about half an hour even though it said four minutes on the sign, so they're not doing too well so far on the number en route," he said.
https://www.thewellingtonapp.co.nz/news/suburbs/eastern-suburbs/metlink-live-gets-underway-with-kilbirnie-forum/
Aug 29, 2018 · Metlink noted public responses that meeting, and framed three core Kilbirnie problems for this online meeting: problems transferring at bus hubs, issue of capacity and overcrowding on buses and timeliness – buses running late or, worse, early. These are all significant.
http://www.gw.govt.nz/assets/council-reports/Meeting_Documents/7482_Notice_Item%207%20Public%20Transport%20Transformation%20Programme%20-%20update.pdf
areas where there are common trends in complaints, and we know that improvements in operational performance will result in decreased complaints. Graph 6: Daily calls in July 2018 to the Contact Centre, and the proportion that are complaints compared to usual levels Graph 7 shows Metlink’s Facebook inbound messages – where negative
https://i.stuff.co.nz/dominion-post/news/105539193/blue-lights-in-wellingtons-new-bus-fleet-spark-complaints-on-twitter
Jul 17, 2018 · Some Wellington commuters are complaining the neon blue lighting in the city's new fleet of buses is causing passenger headaches. The blue lights introduced to "minimise reflection" on the driver's front windscreen have been criticised for being "too aggressive" and being "unhealthy".
https://www.readkong.com/page/your-guide-to-metlink-1273566
Your guide to Metlink Greater Wellington’s public transport network In this leaflet you’ll find everything you need to know about how to use buses, trains and the Harbour Ferry. There’s information for all travellers, including people with impaired mobility, cyclists, caregivers with buggies, and seniors.
https://www.massey.ac.nz/~wwjourn/miramar-residents-frustrated-ignored-bus-system-failures-tutor-approved/
Mar 25, 2019 · Miramar residents are frustrated with every aspect of the bus system and their complaints seem to be falling on deaf ears. This week children were left out in the cold as buses failed to arrive. Elderly and disabled residents struggled to navigate indirect or unhelpful routes. Buses were too busy to accommodate their disability needs.
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