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https://new.mta.info/accessibility/paratransit/commendations-complaints-or-suggestions
The MTA aims to provide customers with the best possible service, and we want to hear from you about your travel experience in our system. Please use one of the following methods to share your comments, commendations, or complaints with us:
http://web.mta.info/nyct/paratran/newsletr2/complain_effective.htm
How to Complain Effectively By Eunice Poku, outreach and public information coordinator. Some customers who attend our outreach events tell me about unfortunate incidents involving AAR. To my dismay, many of them have not submitted their complaints to MTA New York City Transit.
https://new.mta.info/customer-feedback
Your feedback will inform the development of this technology but will not be responded to on an individual basis.
https://www.straphangers.org/complaints/
We strongly recommend that you also send complaints to your local state representatives. ... Bronx pols demanding more MTA money for bus service (New York Daily News, August 13, 2019) MTA's new fare system OMNY hits millionth tap (amNY, August 13, 2019)
https://www.complaintsboard.com/mta-poor-service-c378007
The LIRR has a stated schedule for rush hour train service. For those of us who work in the city and live on the island, we must depend on them for some sort of stable service. In the past few months, they have made a regular practice of cancelling the 5:19 train to Wantagh. The announcer assures usAuthor: Old Perfessor
https://www.nysubway.com/how-to-complain-to-the-mta/
May 03, 2018 · The emergency line for the M.T.A. Police Department is 1-888-MTA-911-PD. Other subway numbers, compiled by the Straphangers Campaign and also posted on the M.T.A. site, evidently handle complaints about stations, (718) 243-4637; general subway service complaints, (646) 252-5860; and air conditioning problems, (718) 243-7360. About 2 million ...
Manages transit, buses, subways, trains, bridges and tunnels in New York City and surrounding areas including Long Island.
https://nypost.com/2018/01/21/the-mta-is-apparently-turning-a-blind-eye-to-access-a-ride-complaints/
Jan 21, 2018 · Nearly half of complaints made by Access-A-Ride users are largely ignored or shoddily probed by the MTA, according to a new audit. The investigation …
http://web.mta.info/mta/phone.htm
Customer Service Phone Numbers. For all MTA services, dial 511, the New York State transit and traffic line. To reach an MTA service, simply say (at any time) MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels.
https://www.complaintsboard.com/mta-bus-extremely-rude-bus-driver-c244884
On August 21, 2009 at about 8:40 p.m., on the M31 bus, bus number 8766, going east on 57th Street between 3rd Avenue and 1st Avenue, an MTA bus driver was extremely rude when I asked him to turn down the A/C. First he barked "no" at me, then when I asked why not, since many other bus drivers have tu
https://www.complaintboard.com/mta-l3757.html
Complete list of MTA complaints. Scam, unauthorized charges, rip off, defective product, poor service. ... The reason ridership seems poor on the Q56 is that people, after waiting for the bus for a ridiculous time, give up and take a taxi! ... Yesterday I was in a rush to get home vai the mta bus service my sister and I were waiting for the bus ...
https://mta.pissedconsumer.com/review.html
Mta reviews (www.mta.info): Arrive earlier than your time for the train or better off use your car. Get rid of MTA directors. John ready. Bad service. Bad bad and worst. Bus and train services are awful. Late for work every weekend.1.4/5(47)
https://comptroller.nyc.gov/newsroom/press-releases/comptroller-stringer-access-a-ride-audit-reveals-widespread-rider-complaint-dysfunction/
(New York, NY) — A new audit released today by New York City Comptroller Scott M. Stringer revealed alarming bureaucratic breakdowns surrounding the MTA’s Access-A-Ride service. In this new audit, the Comptroller’s Office found egregious problems underpinning the MTA's systems to address tens of thousands of complaints made by riders annually. As a result,...
https://newyork.cbslocal.com/2018/01/21/mta-access-a-ride-complaint-system/
Jan 21, 2018 · “When a New Yorker calls the MTA to raise safety concerns or relay complaints about poor service, they expect the agency itself will investigate. But …
https://www.silive.com/news/g66l-2019/08/aa48b4ab786976/mta-staten-island-express-bus-overhaul-a-year-later-sim-speeds-customer-wait-times-and-more.html
Courtesy of MTA. MTA complaints. ... 284 complaints were related to not enough service, compared to just 4 such complaints in July. ... with poor locations complaints falling from 56 to 2.
https://www.complaintboard.com/mta-bus-complaints-l38061.html
Jan 23, 2018 · MTA Bus M8 / Bus # 6744, the driver was absolutely rude this afternoon. We board on Christopher Street at @ 2:15pm this afernoon. The Bus Driver of the # 6744 bus did not pull up to the curb, but out in the middle of the street because he did not want to be bothered.
https://www.vox.com/policy-and-politics/2017/7/11/15949284/new-york-subway-crisis
Jul 11, 2017 · The MTA planning department is cautious and constantly fears board intervention, political intervention, or poor PR. The planners have not adjusted the …
https://gothamist.com/news/why-mta-cracking-down-homeless
Sep 19, 2019 · Poor weekend service, and the convenience of ride sharing are more likely explanations for the declining ridership. On MTA customer service satisfaction surveys (see below), complaints about ...
https://nypost.com/2020/01/10/mta-workers-say-busted-doors-arent-the-only-problem-with-new-lemon-trains/
Jan 10, 2020 · The pricey new trains the MTA pulled from service because of busted doors suffer from a bevy of other problems that make them a horror to operate, according to …
https://www.silive.com/news/2019/08/express-bus-complaints-down-80-since-september-mta-data-shows.html
Aug 26, 2019 · STATEN ISLAND, N.Y. -- Upon implementation of the redesigned Staten Island express bus network in August 2018, the MTA became inundated with thousands of complaints logged by disgruntled commuters.
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