Naic Complaints Database System

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iSite+ Help - Complaints Database System

    https://isiteplus.naic.org/help/html/help_cds.htm
    The NAIC files this reports for those states participating in the NAIC’s Complaints Database System. The CMS Submission Verification report allows a state to review the information reported to CMS by the NAIC on their behalf. The user may review the report for their state for any quarter in the past four years.

NAIC Consumer Information Source

    https://eapps.naic.org/cis/
    The NAIC’s Consumer Information Source (CIS) provides information about insurance companies you can use BEFORE purchasing insurance. Using the input fields in the right-hand column of this page, you can access key information about insurance companies, including closed insurance complaints, licensing information and key financial data.

NAIC Consumer Information Source

    https://eapps.naic.org/cis/complaintReportMenu.do?entityId=4263
    The Consumer Information Source (CIS) is a service of the National Association of Insurance Commissioners (NAIC). With this tool consumers can access information regarding company complaints, licensing and financial status.

Market Information Systems (D) Task Force

    https://content.naic.org/cmte_d_market_information_systems.htm
    Ensure the NAIC Market Information Systems support the strategic direction set forth by the Market Regulation and Consumer Affairs (D) Committee. Develop recommendations for the incorporation of artificial intelligence (AI) abilities in NAIC Market Information Systems for use in market analysis. Complete by the 2020 Fall National Meeting. Analyze the data in the NAIC Market Information Systems. If needed, recommend methods to ensure better data …

Reasons Why Closed Confirmed Consumer Complaints Were ...

    https://eapps.naic.org/documents/cis_aggregate_complaints_by_reason_codes.pdf
    The data codes identified are based on the NAIC Standard Complaint Data Form. A Closed Complaint is a complaint that has been investigated by the state …

NAIC Insurance Data (InsData)

    https://www.naic.org/insdata_home.htm
    The NAIC is excited to have you as our customer! We strive to make your online ordering experience hassle-free. In order to search for PDF files, you must first Sign Up or Log In to the system.

MODEL REGULATION FOR COMPLAINT RECORDS TO BE ... - …

    https://www.naic.org/store/free/MDL-884.pdf
    The complaint record shall be kept on a calendar year basis and the number of complaints by line of insurance, function, reasons, disposition, and state of origin shall be …

iSite+ Help - National Association of Insurance Commissioners

    https://isiteplus.naic.org/help/html/help_apps.htm
    CMS Submission Verification The Centers for Medicare & Medicaid Services (CMS), formerly Health Care Finance Administration (HCFA), Submission Verification report lists all the Medicare supplement and Medicare select related complaints loaded to Complaints Database System (CDS) by the user's state. The report allows a state to review the information reported to CMS by the NAIC on the states …

Consumer Resources

    https://content.naic.org/consumer.htm
    NAIC Members are the chief insurance regulators from each of the 50 U.S. states and six territories. These links lead to NAIC resources developed primarily for them and their departments. These links lead to NAIC resources developed primarily for them and their departments.

National Association of Insurance Commissioners

    https://content.naic.org/
    The National Association of Insurance Commissioners (NAIC) is the state-based standard-setting organization governed by the chief insurance regulators from the 50 states, the District of Columbia and five U.S. territories.

State Web Map

    https://content.naic.org/state_web_map.htm
    NAIC Members are the chief insurance regulators from each of the 50 U.S. states and six territories. These links lead to NAIC resources developed primarily for them and their departments. These links lead to NAIC resources developed primarily for them and their departments.

Utilities - National Association of Insurance Commissioners

    https://isiteplus.naic.org/help/html/help_utilities.htm
    The Market Systems Participation report displays information regarding each states frequency, completeness, and accuracy of data submissions to the NAIC Market Systems: Complaints Database (CDS), Market Action Tracking System (MATS), Regulatory Actions (RIRS), Market Analysis Review System (MARS), and Market Initiative Tracking System (MITS).

C. Complaints Reports ASPE

    https://aspe.hhs.gov/report/consumer-protection-private-health-insurance-role-consumer-complaints/c-complaints-reports
    Definition of Complaints. The NAIC proposes that best practice would incorporate including both written and oral complaints, with the distinction between complaints and inquiries being that a complaint includes the expression of a grievance. Consistency with NAIC Database

National Association of Insurance Commissioners ASPE

    https://aspe.hhs.gov/report/consumer-protection-private-health-insurance-role-consumer-complaints/national-association-insurance-commissioners
    Definition of Complaints. The NAIC proposes that best practice would incorporate including both written and oral complaints, with the distinction between complaints and inquiries being that a complaint includes the expression of a grievance. Consistency with NAIC Database

Glossary - National Association of Insurance Commissioners

    https://isiteplus.naic.org/help/html/help_glossary.htm
    (Complaints Database System) Complaint Index Report - displays market share and complaint share for a selected entity or for those companies that file annual financial statements with the NAIC and that have closed consumer complaints submitted to the NAIC by member states and territories. An index of 1.0 indicates that the company had a percentage of complaints equal to its percentage of premium written …

iSite+ Help - Searching for Entities

    https://isiteplus.naic.org/help/html/help_search.htm
    This type of search is used to locate individual producers (such as agents) to view available information, such as Producer Licensing, Complaints, Relationships, Regulatory Information Retrieval System (RIRS) Actions and Special Activities Database.

Dispositions Regarding Closed Confirmed Consumer ...

    https://eapps.naic.org/documents/cis_aggregate_complaints_by_disposition.pdf
    dispositions from the NAIC's Complaint Database System. The data codes identified are based on the NAIC Standard Complaint Data Form. A Closed Complaint is a complaint that has been investigated by the state insurance department, and given a resolution code. A Confirmed complaint is a complaint in which the state department of insurance determines:

Texas Administrative Code

    https://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=28&pt=1&ch=21&rl=2504
    The department recommends use of such reason categories because, although the NAIC Model Regulation for Complaint Records to be Maintained does not include specific categories, the NAIC Complaints Database System includes such disposition categories, along with four-digit numeric identifiers, as standard complaint coding conventions.

2018 Annual Report: Consumers & Markets - naic-static.org

    https://naic-static.org/annual_report_2018/chapter_consumer_ed.htm
    Complaints Database System The NAIC's 56 member jurisdictions contributed a total of 241,195 complaints to the NAIC Complaints Database System (CDS) this year. The CDS automates the collection and storage of closed complaint data submitted by state insurance departments against insurance entities and …



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