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https://www.nbnco.com.au/content/dam/nbnco/documents/complaint-management-policy.pdf
nbn’s requirements for complaint management and reporting arise from the directions of senior management and from government and regulatory obligations. Complaints . This policy provides information about the framework that is in place for handling complaints about nbn and nbn related activities from the following: • members of the public
https://www.nbnco.com.au/corporate-information/contact-us-form
Remember, NBN Co is a wholesaler so you'll need to purchase an nbn™ powered plan through your preferred phone and internet provider. Do you have an NBN-related enquiry? Read our FAQs and search our website for answers, or you can contact us direct via email, phone or our online form.
https://www.acma.gov.au/if-you-have-problem-nbn
NBN Co is building the NBN and the technology that connects it to your premises. You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.
https://www.abc.net.au/news/2018-04-17/nbn-complaint-melbourne-man-left-without-internet-six-weeks/9663648
Apr 17, 2018 · NBN Co said it received less than 5 per cent of complaints to resolve. "NBN Co acknowledges there is still more work to be done," co-chief customer officer Brad Whitcomb said.
https://www.zdnet.com/article/nbn-complaints-to-the-tio-triple/
NBN complaints to the TIO triple. NBN complaints to the Ombudsman rose by more than 200 percent to a total of 22,827 during the first half of 2017-18.Author: Corinne Reichert
https://www.itnews.com.au/news/nbn-complaints-keep-going-up-489081
Apr 17, 2018 · Complaints about NBN services look set to easily pass the mark set last financial year, though NBN Co says they represent far fewer problems it has to deal with directly.Author: Ry Crozier
https://whirlpool.net.au/wiki/NBN_complaint_guide
With the NBN rollout covering an ever increasing number of Australians, there are frequent queries on how to have faults resolved. With the use of the Multi-Technology-Mix (MTM), there are also a wide variety of different issues that can occur across the different technologies, especially on …
https://www.anao.gov.au/work/performance-audit/national-broadband-network-fixed-line-migration-service-continuity-and-complaints-management
Oct 01, 2019 · 4.22 The NBN Co Complaints and Enquiries team is responsible for the receipt and management of all customer complaints. The primary complaint handling guidance document supporting the team is the Case Management Handbook. This document: …outlines the fundamental steps taken to manage [NBN Co] complaints.
https://www.innovationaus.com/complaint-file-grows-at-nbn-co/
May 30, 2017 · Criticism of NBN Co’s failure to address consumer complaints is steadily increasing. Rather than address the complaints, NBN CEO Bill Morrow and his growing team of media handlers and spin merchants are working overtime to bury the extent of the problem. Every aspect of what NBN Co has been tasked to do is coming under...
https://www.theguardian.com/technology/2020/feb/12/fibre-to-node-nbn-users-often-not-getting-speeds-theyre-paying-for-watchdog-says
Feb 11, 2020 · An Australian Competition and Consumer Commission report on broadband speeds has found that many people on fibre-to-the-node NBN connections are not getting the speeds they are paying for.
https://en.wikipedia.org/wiki/National_Broadband_Network
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project. It includes wired and radio communication components rolled out and operated by NBN Co Limited. Internet service providers, known under NBN as retail service providers or RSPs, contract with NBN to access the network and sell fixed Internet access to end users.
https://www.youtube.com/watch?v=zFyw9G2TitI
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http://www.abc.net.au/news/2018-04-17/nbn-complaint-melbourne-man-left-without-internet-six-weeks/9663648
Apr 17, 2018 · Senator Fifield sought to distance the politically sensitive NBN from the rest of the complaints, stating only a quarter of the total TIO complaints related to the NBN. NBN Co spokeswoman Philippa ...
https://help.australiabroadband.com.au/support/solutions/articles/44000664563-what-is-the-nbn-co-new-development-charge-
Can I dispute the NBN Co New Development Charge with you as my nbn™ Retail Service Provider? No, you can’t dispute the New Development Charge with us. The reason for this is it is an Australian Government Policy directive which requires the NBN Co to pass on the cost onto households which have been identified by the NBN Co as a new development area.
https://www.computerworld.com/article/3473255/nbn-complaints-up-but-outstripped-by-rollout-pace-tio-reports.html
A TIO submission to a government consultation on migrating services to the network said that although NBN complaints grew “considerably” in 2014-15, the figure was outstripped by the pace of ...
https://www.computerworld.com/article/3474376/telco-ombudsman-records-204-per-cent-growth-in-nbn-related-complaints.html
“While the slowdown in the rate of complaints is encouraging, NBN Co acknowledges there is still more work to be done, particularly at this critical stage of the rollout as we balance ...
https://en.wikipedia.org/wiki/NBNCo
NBN Co Limited (trading as nbn) is an Australian government-owned corporation tasked to design, build and operate Australia's National Broadband Network as a monopoly wholesale broadband provider. It reports to two shareholder ministers: the Minister for Finance and the Minister for Communications.Headquarters: Sydney, Australia
https://www.choice.com.au/electronics-and-technology/internet/connecting-to-the-internet/articles/nbn-complaints-surge-204-tio-170418
Apr 17, 2018 · But it's the $49 billion national broadband network that experienced the greatest surge in complaints, with its 204% increase outpacing its 105% customer growth. Almost 23,000 NBN customers escalated their complaints to the TIO, compared to just 7500 people a year earlier, mostly due to unsatisfactory service quality and connection delays.
https://www.afr.com/companies/telecommunications/nbn-guns-for-thousands-of-new-business-customers-20200127-p53uze
NBN Co will target hundreds of thousands of new business customers with its broadband packages, in defiance of private sector complaints it is breaching its wholesale-only remit by marketing ...Author: James Fernyhough
https://www.arnnet.com.au/article/669239/nbn-co-connection-complaint-management-only-partially-effective/
Nov 29, 2019 · NBN Co is not reaching its own timeliness targets for managing connection-related complaints and has not attempted to analyse the cause of complaints…
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