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https://www.mycreditunion.gov/consumer-assistance-center/complaint-process
File a complaint: The complaint process begins when you submit a complaint using the online NCUA Consumer Assistance Form or the PDF version to the Consumer Assistance Center. Consumer Assistance Center Review: Upon receiving your complaint the Consumer Assistance Center will send you an acknowledgment that includes a case number.
https://www.ncua.gov/privacy/privacy-complaint-process
NCUA Privacy Complaint Process If you have concerns about how NCUA collects, uses, shares, safeguards, or disposes of your personal information, or if you …
https://nafcucomplianceblog.typepad.com/nafcu_weblog/2017/08/complaint-management-and-a-review-of-ncuas-complaint-process.html
Aug 23, 2017 · The consumer complaint process has two distinct phases: 1) attempted resolution by the credit union and 2) investigation by the Consumer Assistance Center. During the first phase, NCUA forwards the complaint to the chairman of the appropriate credit union committee, and the credit union then has the opportunity to review the complaint and has 60 days to attempt its resolution.
https://complaint.mycreditunion.gov/Complaint
NCUA cannot represent consumers in settling claims or recovering damages. NCUA does not own, operate, or control credit unions, nor do we establish their operating policies and procedures. We cannot dictate the range of services they offer and are unable to resolve complaints about customer service or disagreements over specific credit union policies and procedures not addressed by federal law or …
https://www.ncua.gov/files/audit-reports/OIG200308MemberComplaintProcess.pdf
We reviewed the NCUA member complaint process in order to: (1) gather information to determine the appropriate role for the agency; (2) evaluate the current process; and (3) compare the current process with actions taken by four other federal financial institution regulators in their handling of inquiries and complaints.
https://www.ncua.gov/regulation-supervision/manuals-guides/federal-consumer-financial-protection-guide/compliance-management/compliance-management-systems-and-compliance-risk
Interview credit union management and senior compliance personnel regarding compliance management systems and processes, including planning, resources devoted to compliance efforts, responses to changes in consumer protection laws and regulations, due diligence, complaint response process, and compliance reviews.
https://www.mycreditunion.gov/consumer-assistance-center
NCUA’s Consumer Assistance Center assists consumers in resolving disputes with credit unions and providing information about federal consumer financial protection and share insurance matters.
https://www.ncua.gov/regulation-supervision/regulatory-compliance-resources/consumer-compliance-regulatory-resources
This guidance is provided as a resource to help you comply with statutory and regulatory compliance. It includes NCUA and interagency examination procedures. The guidance is intended for use by a credit union's board of directors and management, compliance officers, and others having responsibility for compliance as part of their duties.
At the NCUA, we’re always looking for ways we can support you in that mission. We want to give you the tools you need to better serve all of these populations and communities who are being overlooked. These are worthwhile goals we can work toward without compromising the safety and soundness of any of the institutions under our oversight.
https://www.ncua.gov/newsroom/ncua-report/2016/ncua-reaching-goals-improving-consumer-complaint-process
In that letter, the agency unveiled improvements to its complaint handling process to better assist consumers and credit unions with resolving consumer complaints. NCUA has a two-phased approach for resolving consumer complaints involving federal consumer financial protection laws.
https://www.nafcu.org/compliance-blog/ncuas-letter-consumer-complaint-process
The National Credit Union Administration (NCUA) recently posted a Letter to Federally Insured Credit Unions regarding improving the process for consumer complaints. This Letter encompasses two distinct changes to the consumer complaint process, the appeals process and recommendations for credit unions to maintain effective procedures to process ...
https://complaint.mycreditunion.gov/CAC/CommunityLogin
The National Credit Union Administration is the independent federal agency that regulates, charters and supervises federal credit unions. NCUA operates the National Credit Union Share Insurance Fund insuring the savings of account holders in all federal credit unions and majority of …
https://www.nafcu.org/compliance-blog/complaint-management-and-review-ncuas-complaint-process
The consumer complaint process has two distinct phases: 1) attempted resolution by the credit union and 2) investigation by the Consumer Assistance Center. During the first phase, NCUA forwards the complaint to the chairman of the appropriate credit union committee, and the credit union then has the opportunity to review the complaint and has 60 days to attempt its resolution.
https://www.nafcu.org/compliance-blog/ncua-member-complaint-process-reports-ncuas-ocp
NCUA Member Complaint Process; Reports from NCUA's OCP Written by Michael Coleman, Regulatory Compliance Counsel Last week we blogged  about the CFPB's new Consumer Complaint Database, and we also blogged about the reputation risk associated with member complaints.
https://nafcucomplianceblog.typepad.com/nafcu_weblog/2015/06/ncuas-letter-on-consumer-complaint-process.html
Jun 08, 2015 · The National Credit Union Administration (NCUA) recently posted a Letter to Federally Insured Credit Unions regarding improving the process for consumer complaints. This Letter encompasses two distinct changes to the consumer complaint process, the appeals process and recommendations for credit unions to maintain effective procedures to process ...
https://nafcucomplianceblog.typepad.com/nafcu_weblog/2012/06/ncua-member-complaint-process-reports-from-ncua-ocp.html
Jun 27, 2012 · NCUA Letter to Credit Unions 11-CU-17 details the responsibilities of OCP and CCO and also outlines NCUA's process for handling member complaints. NCUA stresses that a member should try to resolve the issue directly with the credit union before submitting a complaint to NCUA.
https://mapping.ncua.gov/ResearchCreditUnion.aspx
Research a Credit Union. To find a specific credit union, enter its charter number and click the FIND button. Charter Number. OR. To search for a credit union, enter information into one or more fields and click the FIND button.
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