Nhs Borders Complaints

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Complaints Procedure - nhsborders.scot.nhs.uk

    http://www.nhsborders.scot.nhs.uk/feedback-and-complaints/complaints-procedure/
    This includes information about what you can expect from the NHS, accessing your health records, and being involved in decisions about your health care. NHS Borders Complaints and Feedback Annual Report 2012/13. NHS Borders Feedback and Complaints Annual Report 2013/14. NHS Borders Feedback and Complaints Annual Report 2014/15

Patient Experience Team - NHS Borders

    http://www.nhsborders.scot.nhs.uk/feedback-and-complaints/
    NHS Borders values all types of feedback as it helps us improve the services we provide. We would always encourage you to feedback to staff as soon as possible but we understand that not everyone finds this easy. There are other ways you can let us have your feedback including: Email: [email protected] Telephone: 01896 826719

Complain about a GP, pharmacy, dentist or hospital in Scotland

    https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
    Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).

NHS Borders: Feedback and Complaints - Publication NHS ...

    https://www.nhsinform.scot/publications/feedback-and-complaints/nhs-borders-feedback-and-complaints-factsheet
    NHS Borders: Feedback and Complaints (Factsheet) Factsheet explaining your rights and responsibilities when leaving feedback or making a complaint about your care, and how the …

Making a Complaint - nhslothian.scot

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
    If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.

NHS complaints - Citizens Advice Scotland

    https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
    If you are seeking financial redress for, perhaps, lost property, damaged goods or loss of earnings, it would be worthwhile asking the NHS complaints team how to make a claim as NHS Boards have the power to offer financial redress. You can ask the Patient Advice and Support Service (PASS) for help. Time limits for making a complaint

We are Scotland's Ombudsman SPSO

    https://www.spso.org.uk/
    We are Scotland's Ombudsman. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.. Find out more in our Information Centre

Patient Advice and Liaison Service (PALS) :: Surrey and ...

    https://www.sabp.nhs.uk/contact/pals
    PALS and Complaints Surrey and Borders Partnership NHS Foundation Trust 18 Mole Business Park Randells Road,Leatherhead Surrey,KT22 7AD. Our promise to you. People who use services and their carers will not be treated in any adverse way as a result of making a complaint. Confidentiality.

What part of the NHS do people most complain about ...

    https://www.dailymail.co.uk/health/article-5816895/What-NHS-people-complain-about.html
    Jun 07, 2018 · NHS Digital figures released today showed 49,580 written complaints were made in quarter four - 4,000 more than in October to December. In …

Welcome to the Parliamentary and Health Service Ombudsman

    https://www.ombudsman.org.uk/
    We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We …

New NHS complaints handling procedure: first year review ...

    https://www.gov.scot/publications/new-model-nhs-complaints-handling-procedure-review-first-year/pages/3/
    Mar 26, 2019 · NHS Borders' feedback and complaints team is co-located within the adverse events team that enables frequent exchange of information and collaborative working achieving a timely, person centred response and joined up approach for combined complaints and adverse events. This has increased the organizational learning.

NHS Board complaint mechanisms - gov.scot

    https://www.gov.scot/publications/nhs-board-complaint-mechanisms/
    NHS complaints: mechanisms for the Board to detect and respond to clusters of complaints about the same clinician – with details of the process and timescales for this; what arrangements are in place for ensuring timely decision making when the safety of practice of a Consultant is raising concern

NHS 24 - Health Information and Self Care Advice for Scotland

    https://www.nhs24.scot/
    NHS 24 - Scotland's national telehealth and telecare organisation. We're one of Scotland's 7 special health boards. Find out about how we're run, our values and our performance.

Borders General Hospital NHS Borders - Care of older ...

    http://www.healthcareimprovementscotland.org/our_work/inspecting_and_regulating_care/opah_borders/borders_general_review_aug_16.aspx
    Borders General Hospital NHS Borders Review of the care of older people About this review. Healthcare Improvement Scotland carried out this review of the care of older people in Borders General Hospital as part of a programme of unannounced inspections across Scotland.

Report upholds two complaints against NHS Borders Border ...

    https://www.itv.com/news/border/update/2015-12-16/report-upholds-two-complaints-against-nhs-borders/
    Dec 16, 2015 · A report was laid before parliament today that upheld two complaints against NHS Borders. The complaints pertained to the care and treatment of …

NHS complaints procedure : PSNC Main site

    https://psnc.org.uk/contract-it/essential-service-clinical-governance/complaints/
    NHS complaints procedure. Please note, this page is intended for community pharmacy owners. If you are a patient or member of the public who wishes to raise an issue about a pharmacy, the first step is to speak to a member of the pharmacy team directly.

Complaints Procedure - NHS Highland

    https://www.nhshighland.scot.nhs.uk/Feedback/Pages/ComplaintsProcedure.aspx
    The NHS Complaints Procedure requires Health Boards to consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. NHS Highland is working in partnership with the Scottish Government and Scottish Mediation Network to use mediation in complaints handling within NHS Scotland.



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