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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
8 (a) it is not required to consider the complaint, or consider it further, under these Regulations; and (b) except where the complaint is a complaint specified in paragraph (1)(c), it must as soon as reasonably practicable notify the complainant in writing of its decision and the reason for the decision.
http://www.legislation.gov.uk/uksi/2004/1768/contents/made
These Regulations make provision for complaints in the National Health Service. They require NHS bodies to establish and operate complaints procedures with a view to securing a speedy resolution of complaints at local level.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in legislation.
https://osborneslaw.com/blog/nhs-complaints-procedure-your-rights-and-how-to-complain/
The NHS Constitution supports feedback and complaints The Constitution also acknowledges that the NHS is not perfect and that sometimes things can go wrong. To this end the Constitution provides information on how to make a complaint about NHS services, care and treatment and what to expect when making a complaint.
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).
http://www.legislation.gov.uk/uksi/2009/309/contents/made
This item of legislation is currently only available in its original format. Introductory Text. 1.Citation, commencement, effect and application. 2.Interpretation. 3.Arrangements for the handling and consideration of complaints. 4.Responsibility for complaints arrangements.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
The NHS Constitution sets out your rights as a patient, and explains the commitments the NHS has made to providing you with a high-quality service. Organisations providing NHS care must take...Author: Department of Health And Social Care
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Providers must act in accordance with Regulation 20: Duty of Candour in respect of complaints about care and treatment that have resulted in a notifiable safety incident. 16(3) The registered person must provide to the Commission, when requested to do so and by no later than 28 days beginning on the day after receipt of the request, a summary of—
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body. A complaint made by an employee about any matter relating to their employment.
https://www.england.nhs.uk/about/equality/equality-hub/resources/legislation/
NHS England has produced a document for NHS commissioners on the duties covered by both of these Acts. These pieces of legislation may be seen as complementary in setting a framework for the public sector to take action to reduce inequalities within England at local and national levels.
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions - this includes directly provided services …
https://osborneslaw.com/medical-negligence-claims/nhs-complaints-procedure/
The NHS Complaints Procedure If you are unhappy with the care that you or someone else has received while in hospital you should lodge a formal complaint in writing to the Chief Executive at the NHS trust. Alternatively you may or you can contact Patient Advice and Liaison services(PALS) who will assist you through the NHS Complaints process.
http://www.legislation.gov.uk/uksi/2017/756/contents/made
These Regulations amend the National Health Service (Charges to Overseas Visitors) Regulations 2015 (“the Principal Regulations”) which provide for the making and recovery of charges for relevant services provided under the National Health Service Act 2006 (c.41) to certain persons not ordinarily resident in the United Kingdom. The Regulations come into force on 21st August 2017, except ...
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
NHS complaints Section 113(2) of the Health and Social Care (Community Health and Standards) Act 2003 (CHSA 2003) confers power on the Welsh Ministers to make regulations about the handling and consideration of complaints about: • the exercise of any of the functions of a Welsh NHS body,
https://careinfoscotland.scot/topics/your-rights/legislation-protecting-people-in-care/
Your safety is protected by a variety of laws covering the provision of community care. Some legislation relates to the whole UK, but much legislation differs in Scotland from similar legislation in England.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · If you're unhappy with how the NHS handled your complaint If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. The NHS board must tell you how to do this when they send you the final decision. The SPSO is independent from the NHS and Scottish Government.
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