Nhs Complaint Procedure Wales

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Health in Wales NHS Complaints

    https://www.wales.nhs.uk/ourservices/contactus/nhscomplaints
    The NHS in Wales aims to provide the very best care and treatment. But sometimes things may not go as well as expected. When that happens, you should raise your concerns with the staff involved with your care or treatment, so that they can look at what may have gone wrong and try to make it better.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …

Complaints in the NHS

    http://www.wales.nhs.uk/documents/complaints-leaflet-e.pdf
    opticians). NHS Direct Wales can give you contact details. If you prefer you can put your comment or complaint in a letter. Who can complain? You can make a complaint, if you have used NHS services or facilities. If you are unable to make your complaint yourself, then someone else, such as a relative or friend, can complain for you.

NHS Complaints Procedure - Wales

    https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
    The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.

Complaints - Betsi Cadwaladr University Health Board

    https://bcuhb.nhs.wales/contact-us/complaints/
    Non NHS healthcare treatment (including private dental treatment) A complaint which was made and investigated under the arrangements that were in place before 1 April 2011; To raise a complaint – you can contact the Complaints Team by: Phone: 01248 384194. Fax: 01248 385318. E-mail: [email protected]

Health – NHS Complaints – General information

    https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
    This Fact sheet is about complaints about the NHS in Wales, other than complaints about primary care (e.g. GPs, dentists, pharmacies) and continuing care. Please see the separate fact sheets for information on these topics. It should be read together with the general information booklet about our service.

Introduction to the NHS complaints procedure - The MDU

    https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
    May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).

Concerns / Complaints - Cardiff & Vale University Health Board

    http://www.cardiffandvaleuhb.wales.nhs.uk/concerns-complaints
    Concerns / Complaints. If you are unhappy with the treatment or care you are receiving, we would encourage you to raise your concerns as soon as possible, preferably to senior staff on duty at the time of the incident or the appropriate ward, hospital or community manager. ... You can also email the team at [email protected] or fill in a ...

Complaints against the NHS in Wales

    https://www.assembly.wales/Research%20Documents/Complaints%20Procedures%20in%20the%20NHS%20in%20Wales%20-%20Research%20paper-25082005-43805/05-030-English.pdf
    to whether the Bill's coverage will extend to Wales. 7 Number of complaints to the NHS in Wales, 2000-01 to 2003-04 The Welsh Assembly Government publication Complaints to the NHS in Wales, 2003-04 (SDR 70/2004) provides a range of data on complaints received by the Hospital and

Complaints procedure - Department of Health and Social ...

    https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
    If you are not satisfied, please follow the process for raising a formal complaint. Complaints procedure - Department of Health and Social Care - GOV.UK Skip to main content

How to make a complaint about NHS services - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
    Wales home; Health NHS and social care complaints Complaining about the NHS NHS complaints procedure How to make a complaint. How to make a complaint about NHS services. This advice applies to England Print The care you receive from the NHS is …

NHS complaints guidance - GOV.UK

    https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
    NHS complaints guidance Updated 14 October 2015 ... Most NHS care and treatment goes well but sometimes things can go wrong. ... contact NHS England. If your complaint is about services such as ...Author: Department of Health And Social Care

How to make a complaint to your GP or hospital The ...

    https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
    The NHS Constitution guarantees your right to complain. You have the right to have your complaint investigated properly and you can take it to the Parliamentary and Health Service Ombudsman if you’re not satisfied with the way in which the NHS has dealt with it. Step 1 – How can I make an informal complaint or raise a concern?

Making a Complaint - ombudsman.wales

    https://www.ombudsman.wales/complaints/
    Public Services Ombudsman for Wales 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ

Law Wales - NHS complaints

    https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
    The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.

Complaints - Public Health Wales

    https://phw.nhs.wales/use-of-site/complaints/
    Public Health Wales is implementing the Welsh Language Standards Regulations (No.7) 2018. If you wish to raise a complaint relating to Public Health Wales’ compliance with the Welsh Language Standards, you can contact us in Welsh or English. You'll find more information and contact details in the document below:

NHS England » Complaining to NHS England

    https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
    NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology.



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