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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
—(1) These Regulations may be cited as the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. (2) These Regulations, except for regulations 2(3) and 11, come into force on 1st April 2009. (3) Regulations 2(3) and 11 come into force on 1st April 2010.
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body. A complaint made by an employee about any matter relating to their employment. A complaint, the subject matter of which has previously been investigated under these or ...
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015 ... Most NHS care and treatment goes well but sometimes things can go wrong. ... contact NHS England. If your complaint is about services such as ...Author: Department of Health And Social Care
https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
The Regulations governing NHS complaint handling that came into effect in April 2009 followed extensive public consultation and research by the Department of Health and were intended to bring about a fundamental shift in the approach to complaints handling within …
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009. The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions - this includes directly provided services and independent services provided through commissioning.
https://www.youtube.com/watch?v=cY0P8d9I9tE
Jan 09, 2015 · If you have a complaint about an NHS healthcare service, this short video will help you direct your complaint to the right place. It also explains where you can get help to make your complaint.
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.lexology.com/library/detail.aspx?g=6739a5cd-d6a1-452a-99ba-7da3f7001ed4
Department of Health clarifies Complaints Regulations 2009 ... The Department has further clarified that the 2009 Regulations must be applied by NHS and adult social services organisations when ...
https://www.whatdotheyknow.com/cy/request/the_local_authority_social_servi_2
Services and National Health Service Complaints (England) Regulations 2009 - the requirement for providers of NHS Care to provide an Annual Complaints Report, please can you advise me who is responsible for checking that all the criteria under Regulation 18 is …
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Our guidance explains how care providers can meet this requirement, which is one of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Its intention is to make sure that people can make a complaint about their care and treatment.
https://www.mydentist.co.uk/docs/default-source/Patient-information/Customer-feedback/complaints-leaflet_england-v1-0.pdf
Authority Social Services and National Health Service Complaints (England) Regulations 2009. Our practice is committed to ensuring and safeguarding patient rights. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. 1.
https://www.leedsth.nhs.uk/assets/Uploads/d745ba904c/Complaints-Policy.pdf
Under the NHS Complaint Regulations 2009, the issues raised and the way in which the complainant would like them to be handled must be paramount, the approach chosen must be reasonable and proportionate in relation to the issues raised and the circumstances of the complainant.
https://www.uhs.nhs.uk/Media/Controlleddocuments/Governanceandsafety/ConcernsandComplaintsPolicyandProcedures.pdf
place for early resolution; or for their concern to be investigated as a complaint under the NHS Complaint Regulations (2009). All concerns, whether resolved by the next working day or not, will be recorded and reported and are reviewed, collated and analysed along with the …
https://www.solent.nhs.uk/media/1297/managing-concerns-and-complaints-policy.pdf
5.1 The Following Complaints will not be dealt with under the NHS Complaints Regulations 2009 A Complaint made by any NHS organisation or private or independent provider or responsible body. A complaint made by an employee about any matter relating to their employment
http://wiltshirehealthandcare.nhs.uk/wp-content/uploads/2019/07/Complaints-Policy-1.1.pdf
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 The National Health Service (Complaints) Regulations 2006 The Care Quality Commission inspections rely on information based on sound data
https://www.e-lfh.org.uk/programmes/complaints-handling/
About the Complaints Handling programme. The NHS Constitution, along with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, provide a right for patients to provide feedback, comments, raise concerns and make complaints.
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