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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
8 (a) it is not required to consider the complaint, or consider it further, under these Regulations; and (b) except where the complaint is a complaint specified in paragraph (1)(c), it must as soon as reasonably practicable notify the complainant in writing of its decision and the reason for the decision.
https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care. The regulations aligned adult social care and health complaints …
http://www.legislation.gov.uk/uksi/2004/1768/contents/made
These Regulations make provision for complaints in the National Health Service. They require NHS bodies to establish and operate complaints procedures with a view to securing a speedy resolution of complaints at local level.
https://resolution.nhs.uk/wp-content/uploads/2019/03/CG12-Complaints-Policy.pdf
1.1 NHS Resolution is committed to taking seriously any complaints raised about our service, will seek to ensure their satisfactory resolution and aim to learn from complaints to improve our services. As an NHS organisation, NHS Resolution is subject to the NHS Complaints Regulations1 (Regulations).
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
The new Regulations governing NHS complaints are not prescriptive in the sense that they impose rigid timescales to meet or stipulate how you should investigate a complaint, but they do provide a legal framework within which you must apply certain principles (see Appendix 2 …
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The regulations don't set timescales for the procedure itself, but they do state that if a response isn't given within six months, either from the date of the complaint or a later date agreed with the complainant, the complaints manager has to write to the complainant to explain the delay.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
make a complaint; 1. Giving feedback. Feedback helps us improve the quality of your care. You can give good or bad feedback by telling the NHS organisation or service about it.Author: Department of Health And Social Care
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in legislation.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body. A complaint made by an employee about any matter relating to their employment.
https://www.good-governance.org.uk/wp-content/uploads/2017/08/ComplaintsHandlingInNHSTrustsjb1_BAP_final-for-design.pdf
NHS Constitution, and the Health and Social Care Act, with the process for this described in the: • Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 • Patient Rights (Scotland) Act 2011 • National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Any complaint received must be investigated and necessary and proportionate action must be taken in response to any failure identified by the complaint or investigation. The registered person must establish and operate effectively an accessible system for identifying, receiving, recording, handling and responding to complaints by service users and other persons in relation to the carrying on of the …
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care.
https://resolution.nhs.uk/contact/complaints/
Complaints We try to work in a professional, fair and courteous way at all times. We recognise, however, that things can go wrong and we encourage anyone who wishes to make a complaint to talk to their contact at NHS Resolution who may be able to deal with your complaint quickly.
https://www.solent.nhs.uk/media/1297/managing-concerns-and-complaints-policy.pdf
Managing Concerns and Complaints Policy and Procedure Page 7 of 27 5. COMPLAINTS THAT CANNOT BE DEALT WITH UNDER THIS POLICY 5.1 The Following Complaints will not be dealt with under the NHS Complaints Regulations 2009 A Complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions - this includes directly provided services …
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