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https://www.england.nhs.uk/healthcare/redress-guidance-ccgs/
This guidance is to be used when considering NHS Continuing Healthcare (NHS CHC) redress payments for individuals. The document has been updated to reflect the ‘Principles for Remedy’ from the Parliamentary and Health Service Ombudsman (PHSO) for all public bodies. The guidance retains the ...
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
Right to Redress If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of …
https://www.nhs.uk/chq/Documents/2015%20uploads/2015%2003%2031%20NHS%20Continuing%20Healthcare%20Redress%20Guidance.pdf
OFFICIAL 4 1 Executive Summary This Guidance 1. This guidance is a refresh of “NHS Continuing Healthcare: Continuing Care Redress Guidance” published by the Department of Health on 14 March 20071 in response to the Parliamentary and Health Service Ombudsman’s report
https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
If you are seeking financial compensation for damage to health caused by medical negligence you will need to take separate legal action (see Taking legal action about your NHS complaint). If you are seeking financial redress for, perhaps, lost property, damaged goods or loss of earnings, it would be worthwhile asking the NHS complaints team how ...
https://www.nhsnegligenceclaim.com/complaints/
Complaints Policy. 1. Whilst we are confident that you will be satisfied with our services, if you do have any cause for complaint whatsoever, complaints may be made in writing by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.
http://www.legislation.gov.uk/wsi/2011/704/contents/made
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”) make new arrangements for the notification and consideration of and response to concerns notified by persons in respect of services provided by or under arrangements with the National Health Service in Wales.
https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
This Fact sheet is about complaints about the NHS in Wales, other than complaints about primary care (e.g. GPs, dentists, pharmacies) and continuing care. Please see the separate fact sheets for information on these topics. It should be read together with the general information booklet about our service.
http://www.wales.nhs.uk/sites3/Documents/932/Healthcare%20Quality%20%2D%20Guidance%20%2D%20Dealing%20with%20concerns%20about%20the%20NHS%20%2D%20Version%203%20%2D%20CLEAN%20VERSION%20%20%2D%2020140122.pdf
National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. These Regulations came into force on 1 April 2011 except Part 7, which came into force on 1 April 2012. This guidance applies to all Health Boards in Wales, NHS Trusts in Wales, independent providers in Wales providing NHS funded care
https://www.hughjames.com/service/nhs-redress
At Hugh James we have a dedicated Health Law and Redress team headed by Mari Rosser, who is a partner at Hugh James and head of the medical negligence department, and is a key member of the consultation team for the Welsh Government in relation to the …
https://www.ombudsman.org.uk/about-us/our-principles/principles-remedy
Complaints about UK government departments and agencies in 2017-18 Ignoring the alarms: How NHS eating disorder services are failing patients; Maintaining momentum: driving improvements in mental health care; Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
https://sbuhb.nhs.wales/about-us/complaints-feedback/complaints/
Redress is a range of actions that can be taken to resolve a concern where the organisation might have been at fault in causing some harm. It can include a written apology and explanation of what happened, an offer of treatment/rehabilitation to help relieve the problem and/or financial compensation.
https://www.parliament.uk/business/committees/committees-a-z/commons-select/health-committee/news/complaints-and-raising-concerns-report/
Jan 21, 2015 · More to do on NHS complaints 21 January 2015. ... Patients and staff do not complain for financial redress but because they seek an acknowledgment and explanation, a timely apology if appropriate and for the NHS to reduce the chance of avoidable harm to others. They and the NHS deserve our support to make sure that this can happen."
https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
A single common method of investigation of concerns to include complaints, claims and reported patient safety incidents – proportionate to the issue raised; Health Boards to be able to investigate primary care complaints; The introduction of the concept of NHS redress, which places a duty on NHS bodies in Wales to consider liability.
https://www.hughjames.com/blog/putting-things-right-nhs-redress-regulations
On 1 April 2011 the NHS (Concerns, Complaints and Redress) (Wales) Regulations 2011 came into force. This is also known as the Putting Things Right Scheme. ... Putting Things Right - NHS Redress Regulations. ... An offer of financial redress which can include offers of compensation up to £25,000.
https://www.surreyandsussex.nhs.uk/wp-content/uploads/2018/06/Complaints-Policy-para-4-6-revision-agreed-December-2017.pdf
Social Services and National Health Service Complaints (England) Regulations 2009 (and follow the guidance entitled ‘Listening, responding, improving: A Guide ... service and financial redress. The Chief Executive will respond on behalf of the Trust to confirm the action the Trust will take as a result of the PHSO recommendations.
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