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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.nhsggc.org.uk/media/241729/nhsggc_complaints_policy.pdf
This policy and procedure has been developed with reference to the national complaints handling procedure, in close conjunction with thedeveloped Scottish Public Services Ombudsman, which aims to bring about consistency in complaints handling across NHS Scotland. It meets the requirements of the Patient Rights (Scotland) Act 2011, and
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015 ... government-licence/version/3 or write to the Information Policy Team, The ... advice bureau for support with complaints about the NHS, social ...Author: Department of Health And Social Care
http://www.legislation.gov.uk/wsi/2011/704/contents/made
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”) make new arrangements for the notification and consideration of and response to concerns notified by persons in respect of services provided by or under arrangements with the National Health Service in Wales.
https://www.theguardian.com/society/2011/jun/28/nhs-patients-complaints-review
Jun 27, 2011 · Mon 27 Jun 2011 19.01 EDT First published on Mon 27 Jun 2011 19 ... The number of complaints about the NHS is rising and now tops one million a year. ...
http://www.wales.nhs.uk/sitesplus/documents/861/Healthcare%20Quality%20-%20Guidance%20-%20Dealing%20with%20concerns%20about%20the%20NHS%20-%20Version%203%20-%20CLEAN%20VERSION%20%20-%2020140122.pdf
National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. These Regulations came into force on 1 April 2011 except Part 7, which came into force on 1 April 2012. This guidance applies to all Health Boards in Wales, NHS Trusts in Wales, independent providers in Wales providing NHS funded care
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.
https://www.theguardian.com/society/2011/feb/23/hospital-patients-rude-staff-long-waits
Feb 22, 2011 · Hospital patients complain of rude staff, lack of compassion and long waits ... Tue 22 Feb 2011 19.05 EST First published on Tue 22 Feb 2011 19.05 EST. ...Author: Denis Campbell
https://www.nhsinform.scot/care-support-and-rights/health-rights/patient-charter/the-charter-of-patient-rights-and-responsibilities
Feedback, complaints and my rights: your rights to have a say about your treatment or care and to have any concerns and complaints dealt with; Who can use the charter. The charter is for everyone who accesses and uses NHS services and support in any part of Scotland. That includes patients, their carers, family members and NHS staff.
http://www.wales.nhs.uk/sites3/home.cfm?orgid=932
This is the process for managing concerns in NHS Wales. A concern is when you feel unhappy about services provided by the NHS. Details of how to raise a concern can be …
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
http://www.healthscotland.scot/publications/complaints-and-feedback-monitoring-reports
Jun 28, 2019 · The Patient Rights (Scotland) Act 2011 and supporting “Can I help you?” guidance places a responsibility on NHS bodies to prepare and publish an annual report on feedback, comments, concerns and complaints; summarising what action has been taken to improve services or show where lessons have been learned as a result of feedback, comments, concerns and complaints received …
https://www.youtube.com/watch?v=WkODy7cegBM
Oct 12, 2012 · If you believe you have been let down by the NHS in Wales, you might wish to consider making a formal complaint. In 2011, under the new 'NHS …
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/255615/NHS_complaints_accessible.pdf
overview of complaints handling in the NHS, setting and monitoring standards, supporting change, and analysis of complaints data. The Government rejected the last recommendation but accepted many of the Select Committee’s findings. The Francis report. Despite the implementation of the two tier complaints system, Robert Francis did not feel
http://s3-eu-west-1.amazonaws.com/files.royalfree.nhs.uk/PALS/PALS-Policy.pdf
Patient Advice & Liaison Service (PALS) Operational Policy V2 2/18/2011 6 The PALS and Complaints team is part of the Nurse Directorate and Nurse Director is the designated Executive Officer to lead on the handling of PALS concerns. The PALS manager is responsible for managing the PALS service and
Information on how NHSmail complies with the Data Protection Act 2018 is available within the Portal help pages. ... Did you know you can now use the NHS App to manage your GP appointments, order repeat prescriptions and view your GP medical records? ... Acceptable Use Policy ...
https://www.gov.scot/publications/help-guidance-handling-learning-feedback-comments-concerns-complaints-nhs-health-care-services/pages/11/
This guidance is for the NHS and their health service providers to assist them in handling and responding to feedback, comments, concerns and complaints raised in relation to health care in accordance with the Patient Rights (Scotland)Act 2011.
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