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https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · Complaints made to NHS England will be dealt with only through the complaints procedure if the complainant agrees to share the details of the complaint with the practice. A complaint must be made within 12 months of the date of the event that is the subject of the complaint or the date that the matter came to the complainant's attention.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
Your feedback is important in making sure that the NHS provides the best service it can. Some problems can be dealt with on the spot if you’re comfortable raising them informally with staff. If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you.
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
https://stlawrence.gpsurgery.net/wp-content/uploads/sites/299/2015/03/Complaints-Procedure-April-2013.pdf
The procedure follows The Local Authority Social Services and National Health Service Complaints (England) regulations 2009 no. 309. 2. Practice Complaints Administrator The Responsible Person, ie Practice Manager & GP Partners, are responsible for managing the procedure for handling complaints and in particular they will:-
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015. ... Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.Author: Department of Health And Social Care
https://www.ombudsman.org.uk/publications/opportunity-improve/general-practice-complaint-handling-our-findings-and-key-areas-improvement
General practice complaint handling: our findings and key areas for improvement The purpose of our review was to look at the quality of general practice complaint handling, to identify good practice and ways that the quality could be improved. ... Creating a leaflet that detailed the complaints procedure and lists organisations that may be able ...
https://www.bmj.com/content/308/6943/1546
Jun 11, 1994 · Informal complaints procedure in general practice: first year's experience; General Practice Informal complaints procedure in general practice: first year's experience ... Most were directed at other NHS services - for example, concerning length of waiting lists for treatment. Table II shows the outcome of the 39 complaints One was not resolved.Cited by: 17
https://www.england.nhs.uk/gp/
General practice Our people are meeting the challenges of a growing and ageing population with the next generation of pro-active, preventative health care, education, advice and treatment. We want to give patients earlier diagnoses and more life-long control over staying well, their way.
https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
This Fact sheet is about complaints about the NHS in Wales, other than complaints about primary care (e.g. GPs, dentists, pharmacies) and continuing care. Please see the separate fact sheets for information on these topics. It should be read together with the general information booklet about our service.
https://www.nhshighland.scot.nhs.uk/Feedback/Pages/ComplaintsProcedure.aspx
The NHS Complaints Procedure requires Health Boards to consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. NHS Highland is working in partnership with the Scottish Government and Scottish Mediation Network to use mediation in complaints handling within NHS Scotland.
http://www.nhsborders.scot.nhs.uk/feedback-and-complaints/complaints-procedure/
NHS Borders follows the NHS Scotland Model Complaints Handling Procedure which is detailed in the public guidance. ... Borders General Hospital ... If you do not wish to deal with the practice directly, please contact NHS Borders Patient Experience Team using the contact details listed above.
https://www.nhslanarkshire.scot.nhs.uk/complaints/
NHS Lanarkshire aims to resolve complaints quickly and as close to the point of service as possible. This could mean an on-the-spot apology and an explanation if something has clearly gone wrong, and immediate action to resolve the problem. The NHS has a two-stage complaints procedure.
https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
Contact the dental surgery's practice manager with details of your complaint. You can complain in writing, by email or by speaking to someone. Your complaint must be made within 12 months of receiving treatment. If you would rather not go directly to the practice, you can contact NHS England, which is responsible for NHS dental services.
https://www.gdc-uk.org/information-standards-guidance/standards-and-guidance/complaint-handling
Together with 28 organisations from across the dental sector, the GDC has developed a set of universal principles for handling complaints about dental professionals. The six core principles provide a simple template for best practice, helping professionals and patients to get the most from feedback and complaints, for the benefit of all.
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