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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
NATIONAL HEALTH SERVICE, ENGLAND SOCIAL CARE, ENGLAND The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 Made - - - - 23rd February 2009 Laid before Parliament 27th February 2009 Coming into force in accordance with regulation 1(2) and (3)
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16. The intention of this regulation is to make sure that people can make a complaint about their care and treatment. To meet this regulation providers must have an effective and accessible system for identifying, receiving, handling and responding to complaints ...
https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.
https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://resolution.nhs.uk/wp-content/uploads/2020/01/CG12-Complaints-Policy.pdf
1.1 NHS Resolution is committed to taking seriously any complaints raised about our service, will seek to ensure their satisfactory resolution and aim to learn from complaints to improve our services. As an NHS organisation, NHS Resolution is subject to the NHS Complaints Regulations1 (Regulations).
https://pensions.gov.scot/nhs/scheme-governance-and-legislation/regulations
Guide to NHS pension scheme regulations. Your guide to the NHS scheme regulations. Your NHS Scotland pension scheme is governed by a broad range of regulations that are approved by the Scottish Parliament and HM Treasury who underwrite the scheme.
https://psnc.org.uk/contract-it/essential-service-clinical-governance/complaints/
The text on this web page can be downloaded as a free-standing briefing on the complaints regulations. PSNC Briefing 091.13 NHS Complaints Procedure (September 2013) Under the provisions of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 pharmacy contractors are required to have in place ...
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
PAGE 6 NHS COMPLAINTS IN ENGLAND: REGULATIONS AND PRINCIPLES NHS COMPLAINTS IN ENGLAND: REGULATIONS AND PRINCIPLES PAGE 7 The consequences of handling a complaint poorly At MPS, we are often called on to assist members when a complaint has been referred for independent review.
https://www.surreyandsussex.nhs.uk/wp-content/uploads/2018/06/Complaints-Policy-para-4-6-revision-agreed-December-2017.pdf
Social Services and National Health Service Complaints (England) Regulations 2009 (and follow the guidance entitled ‘Listening, responding, improving: A Guide to Better Customer Care’ issued by the Department of Health (Reference 11215) to support implementation of the Regulations), the NHS Constitution, and the
https://www.fodo.com/guidance/nhs-complaints/
provide information surrounding the complaints procedure to patients; Regulatory requirements regarding patient complaints, see section 8 – GOS Contract Regulations 1986. NHS complaints system Scotland. Contractors in Scotland must establish and operate a complaints procedure to deal with complaints by, or on behalf of, patients.
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
Social care complaints regulations. The complaints procedure for adult social care is set out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The Local Authority Social Services and National Health Service Complaints ...
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