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http://www.legislation.gov.uk/wsi/2011/704/contents/made
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”) make new arrangements for the notification and consideration of and response to concerns notified by persons in respect of services provided by or under arrangements with the National Health Service in Wales.
http://www.wales.nhs.uk/sites3/docmetadata.cfm?orgid=932&id=170726&pid=50738
Home > Information about Putting Things Right > The NHS Concerns, Complaints and Redress Arrangements Wales Regulations 2011 The NHS Concerns, Complaints and Redress Arrangements Wales Regulations 2011 : Download: The NHS Concerns, Complaints and Redress Arrangeme... Resource Type: ...
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements. Currently, these redress arrangements apply to lower value claims worth up to and including £25,000 relating to care provided by LHBs and NHS Trusts in Wales, and to care commissioned by these bodies from English NHS bodies, Scottish NHS bodies and Northern Irish …
https://phw.nhs.wales/about-us/policies-and-procedures/policies-and-procedures-documents/risk-management-health-and-safety-and-estates-policies/putting-things-right-policy/
with concerns in line with the requirements of the NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. The Putting Things Right Policy provides clear assurance to the Board and external bodies about the commitment of Public Health Wales to implement the legislation in line with the being open principles.
http://www.wales.nhs.uk/sites3/documents/932/the%20nhs%20concerns,%20complaints%20and%20redress%20arrangements%20wales%20regulations%202011%20amended%20-%20e%20and%20w.pdf
NATIONAL HEALTH SERVICE, WALES The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) (Amendment) Regulations 2011 Made 11 July 2011 Laid before the National Assembly for Wales 12 July 2011 Coming into force 3 August 2011 The Welsh Ministers make the following Regulations in exercise of the powers conferred by ...
https://www.assembly.wales/committee%20documents/ca(3)-05-11%20%20mrs%E2%80%99%20briefing%20%20ca531%20%20the%20national%20health%20service%20(concerns,%20complaints%20and%20redress%20arrangements)%20-17022011-210249/mrs110175_nhs_redress_regs-english.pdf
The objective of the National Health Service (Concerns, Complaints and Redress) (Wales) Regulations 2011 is to make it easier for patients to raise concerns if they are dissatisfied or if things go wrong with their NHS care.
https://phw.nhs.wales/about-us/policies-and-procedures/policies-and-procedures-documents/risk-management-health-and-safety-and-estates-supporting-documents/putting-things-right-procedure/
Handling Concerns Procedure Procedure Statement This procedure sets out the arrangements under Putting Things Right by which Public Health Wales will manage and respond to concerns to meet the requirements of the NHS (Concerns, Complaints and Redress Arrangements) (Wales…
http://www.nwssp.wales.nhs.uk/putting-things-right
The NHS (Wales) Redress Measure 2008 and the NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 have given Health Bodies the opportunity to streamline the investigation of all concerns raised by patients, their families and staff. This legislation is unique to Wales.
http://www.wales.nhs.uk/sitesplus/documents/861/Healthcare%20Quality%20-%20Guidance%20-%20Dealing%20with%20concerns%20about%20the%20NHS%20-%20Version%203%20-%20CLEAN%20VERSION%20%20-%2020140122.pdf
National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. These Regulations came into force on 1 April 2011 except Part 7, which came into force on 1 April 2012. This guidance applies to all Health Boards in Wales, NHS Trusts in Wales, independent providers in Wales providing NHS funded care and primary care practitioners in Wales. The Redress …
https://www.dentalprotection.org/uk/articles/handling-complaints-advice-booklet
Handling Complaints Advice Booklet - Wales; Our advice booklets provide in-depth risk management information on common problem areas, including regional-specific advice on complaints handling and consent. Our booklets can also help guide and support you on your way from student to graduation, and help you safely negotiate the many challenges ...
https://bcuhb.nhs.wales/about-us/governance-and-assurance1/concerns/concerns/putting-things-right-annual-report-2018-19/
The NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (the Regulations) came into force on the 1st April 2011, to enable Responsible Bodies to effectively handle concerns. The aim of the regulation was to streamline the handling of concerns and under the ‘Putting Things Right’ (PTR) arrangements, all NHS Wales organisations should aim to "investigate
https://sbuhb.nhs.wales/files/plans-policies-and-reports/concerns-claims-annual-report-2016-17-2/
The NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 came into force on the 1st April 2011. These Regulations apply to all Welsh NHS bodies, primary care providers in Wales and independent providers in Wales providing NHS funded care. The Redress elements of the Regulations and the guidance relating
https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.
http://www.cardiffandvaleuhb.wales.nhs.uk/opendoc/330268
The NHS (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (hereafter, the ‘Regulations’) apply to all Welsh NHS bodies, primary care providers and independent providers in Wales, providing NHS funded care and were introduced in April 2011. The Regulations set out the process for the management of concerns and is known as Putting Things Right (PTR).
https://www.assembly.wales/Laid%20Documents/SUB-LD8356%20-%20The%20National%20Health%20Service%20(Concerns,%20Complaints%20and%20Redress%20Arrangements)%20(Wales)%20Regulations%2020-17012011-207178/sub-ld8356-e-English.pdf
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (―the Regulations‖) make new arrangements for the notification and consideration of and response to concerns notified by persons in respect of services provided by or under arrangements with the National Health Service in Wales.
https://www.hughjames.com/service/nhs-redress
The NHS Redress Measure came into force on the 1 April 2011 and is known as “Putting Things Right”. The new arrangements introduce one system which will deal with both a complaint and a legal claim in cases where compensation is less than £25,000.00.
http://cwmtafmorgannwg.wales/Docs/FOI/Complaints/Guidance%20for%20dealing%20with%20concerns%20about%20the%20NHS%20-%20Version%202%20FINAL.pdf
This guidance is produced for the NHS in Wales to enable responsible bodies to effectively handle concerns according to the requirements set out in the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”). Please note that all references to Regulation numbers throughout
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