Nhs Direct Wales Complaints

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NHS Direct Wales - Encyclopaedia : Complaints

    https://www.nhsdirect.wales.nhs.uk/complaints
    Introduction. From 1st April 2011, the way in which NHS organisations in Wales dealt with complaints, claims and incidents (collectively known as concerns) changed. These new arrangements are now called Putting Things Right and require a different approach to dealing with concerns. NHS staff have received training to support and encourage...

Complaints about care in Wales - NHS Direct Wales

    https://www.nhsdirect.wales.nhs.uk/travelhealth/ComplaintsCareWales/
    In Wales the NHS system for dealing with complaints, claims and incidents is called Putting Things Right. Complaints, claims and incidents are collectively known as concerns. The Putting Things Right procedure for addressing concerns has been in place since April 2011. Every NHS organisation within Wales uses this procedure.

Health in Wales NHS Complaints

    https://www.wales.nhs.uk/ourservices/contactus/nhscomplaints
    To find their details you can phone NHS Direct Wales on 0845 4647 or visit the websites below: Local Health Boards Abertawe Bro Morgannwg University Health Board - Complaints

Complaints in the NHS

    http://www.wales.nhs.uk/documents/complaints-leaflet-e.pdf
    If you do not want to do this, you can contact the complaints manager in the NHS Trust (if your complaint is about hospital or community services) or the Local Health Board (if your complaint is about general practitioners or dentists, pharmacists or opticians). NHS Direct Wales …

NHS Direct Wales - Contact Us

    https://www.nhsdirect.wales.nhs.uk/contactus/
    Here are some examples of an emergency: If you are feeling unwell but the problem is not a medical emergency, call NHS Direct Wales on 0845 46 47 or 111 if available in your area (currently available in the following health board areas - Hywel Dda, Powys, Aneurin Bevan and Swansea Bay - …

Complaints & Concerns - abuhb.nhs.wales

    https://abuhb.nhs.wales/about-us/complaints-concerns/
    Complaints & Concerns Aneurin Bevan University Health Board aim to provide the very best care and treatment. We welcome all of your views and want to learn from your experiences, good or bad.

NHS Direct Wales

    https://www.nhsdirect.wales.nhs.uk/
    NHS Direct Wales is a health advice and information service available 24 hours a day, every day. You can call us on 0845 46 47 if you are feeling ill and are unsure what to do, or for health information on a wide range of conditions, treatments and local health services.

Complaints - Swansea Bay University Health Board

    https://sbuhb.nhs.wales/about-us/complaints-feedback/complaints/
    Complaints by private patients: Private patient complaints can be sent to the SB Complaints inbox alternatively, complainants can be sent direct to the Chief Executive by letter. On receipt the complaint will be reviewed and the appropriate action taken. The complainant will be informed of the action.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Everyone who provides an NHS service in England must have their own complaints procedure. You can often find information in waiting rooms, at reception, on the …

NHS 111 - NHS

    https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/
    The NHS 111 phone service is locally-commissioned to a national NHS standard. Different providers run the service in each area. NHS England has details on how to give feedback about the phone service in your area. To make a formal complaint about NHS 111, follow the NHS complaints procedure

Putting things right 2018-19: How we dealt ... - phw.nhs.wales

    https://phw.nhs.wales/news/putting-things-right-2018-19-how-we-dealt-with-complaints-and-compliments/
    In 2018-19, Public Health Wales investigated 59 formal complaints under our Putting Things Right procedure, a small increase of seven from 52 last year. We also encourage our staff to deal with ‘on the spot’ complaints whenever it is appropriate.

Complaints - Public Health Wales

    https://phw.nhs.wales/use-of-site/complaints/
    Complaints relating to compliance with Welsh Language Standards. Public Health Wales is implementing the Welsh Language Standards Regulations (No.7) 2018. If you wish to raise a complaint relating to Public Health Wales’ compliance with the Welsh Language Standards, you can contact us in Welsh or English.

Health in Wales Contact Us

    http://www.wales.nhs.uk/ourservices/contactus
    IMPORTANT - If you are feeling ill now, please contact NHS Direct Wales on 0845 4647 If you want more information about a medical condition try the NHS Wales Direct website. It makes finding information about your health easy.

Contact Us - Aneurin Bevan University Health Board

    https://abuhb.nhs.wales/about-us/contact-us/
    The Health Board Committees / Partnerships Key Documents Complaints & Concerns Public Engagement / Consultation FOIA Information Governance Contact Us ABCi How are we doing? Information for Staff Gwent NHS Retirement Fellowship

Complaints/Feedback - Swansea Bay University Health Board

    https://sbuhb.nhs.wales/about-us1/complaints-and-concerns/
    Complaints/Feedback Please note: Although we will not be responsible for most health services in Bridgend County from April 1, 2019, if your feedback or complaint about services in that area relates to an issue which happened before that date, you will still need to contact us.

Complaints Dental Wales

    https://www.dental-referrals.nhs.wales/patients/complaints/
    For these complaints please contact the NHS in Wales – via the following link. If you are unsure if we can help – please do get in touch and we can direct you appropriately. Sending us a complaint.

Swansea Bay University Health Board Complaints

    http://www.wales.nhs.uk/sitesplus/863/page/59105
    Jan 17, 2019 · Private patient complaints can be sent to the ABM Complaints inbox alternatively, complainants can be sent direct to the Chief Executive by letter. On receipt the complaint will be reviewed and the appropriate action taken. ... (complaints) handling within NHS Wales “Using the gift of complaints”. To find out more: Review of complaints ...

NHS Wales - Wikipedia

    https://en.wikipedia.org/wiki/Welsh_NHS
    NHS Direct Wales is part of the Welsh Ambulance Service NHS Trust. There are seven Community Health Councils in Wales which monitor the quality of the NHS services provided within a Health Board area and provide information about available services to the public.Headquarters: Cathays Park, Cardiff, Wales



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