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http://www.nhsdg.scot.nhs.uk/Departments_and_Services/Patient_and_Carer_Information/Your_Comments/Your_Comments
For comments or complaints regarding Dumfries and Galloway Royal Infirmary or Galloway Community Hospital please contact the Patient Experience and Safety Team on 01387 241690 or email [email protected]. For comments and complaints regarding other services please contact the Patient Services Team on 01387 272733 or email [email protected] and a member of staff will guide you through the process of making a complaint.
https://www.nhsinform.scot/publications/feedback-and-complaints/nhs-dumfries-and-galloway-feedback-and-complaints-factsheet
NHS Dumfries and Galloway: Feedback and Complaints - Print files (ZIP, 13 MB) To arrange a print run of this factsheet, contact the person who coordinates the printing and distribution of health rights information at your health board.
https://www.bbc.com/news/uk-scotland-south-scotland-39453705
Mar 31, 2017 · NHS Dumfries and Galloway received a total of 66 complaints in December and January - a drop of 10 on the previous two months. It is meant to respond within 20 days in at least 70% of cases but the...
https://www.nhsdg.scot.nhs.uk/Resources/Publications/Policies/Complaints_Policy.pdf
NHS Dumfries and Galloway’s definition of a complaint is: ‘An expression of dissatisfaction by one or more members of the public about the organisation's action …
https://www.bbc.com/news/uk-scotland-south-scotland-36894715
Jul 26, 2016 · The number of formal complaints made about NHS services in Dumfries and Galloway has risen by 14%. The health board dealt with 348 grievances in the past year. The majority of complaints (185) were...
https://www.dumgal.gov.uk/complaints
Making a complaint We take all complaints seriously and try to resolve them as early as possible. The first step is usually to speak to someone from the service you're unhappy with.
http://www.nhsdg.scot.nhs.uk/files/Patient_Feedback_Annual_Report_2018-19.pdf
Complaint NHS Dumfries and Galloway’s definition of a complaint is: ‘An expression of dissatisfaction by one or more members of the public about the organisation's action or lack of action, or about the
https://www.nhsdg.scot.nhs.uk/
If you have any queries or want to leave feedback regarding NHS Dumfries and Galloway or are searching for information which is not accessible here on the site, please contact the Communication Department at the address below.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · The NHS Borders Chief Executive is responsible for the management of complaints. If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services. [email protected] [email protected]...
http://www.nhsdg.scot.nhs.uk/Resources/Publications/Complaints_Annual_Report_2014-15_-_final.pdf
NHS Dumfries & Galloway is required to publish data on the outcome to complaints – how many have been upheld, partly upheld or not upheld. In 2014/15 56% of complaints were fully or partially upheld and 39% were not upheld.
https://www.spso.org.uk/investigation-reports/2018/november/dumfries-and-galloway-nhs-board
7 rows · Complaints handling: Given that your complaint was received after 1 April 2017, the Board …
https://www.gov.scot/binaries/content/documents/govscot/publications/correspondence/2019/02/nhs-board-complaint-mechanisms/documents/nhs-dumfries-and-galloway-response/nhs-dumfries-and-galloway-response/govscot%3Adocument/NHS%2BDumfries%2Band%2BGalloway.pdf
NHS Complaints: NHS Dumfries and Galloway does not currently have an electronic mechanism for capturing clusters of complaints about clinicians as the name is not captured within Datix. However our processes are such that complaints are investigated and responded to by the local teams.
https://dghscp.co.uk/wp-content/uploads/2019/04/Agenda-Item-6-Patient-Services-Report-Complaints-Feedback.pdf
Further details of the indicators can be found in appendix six of NHS Dumfries and Galloway’s Complaints Handling Procedure Indicator Description Indicator One: Learning from complaints A statement outlining changes or improvements to services or procedures as a result of consideration of complaints including matters arising under the
https://www.bbc.com/news/uk-scotland-south-scotland-37504996
Sep 29, 2016 · According to newly-published figures, 102 complaints were lodged against NHS Dumfries and Galloway between April and June. The total represents a …
https://nhsnss.org/foi-disclosure/complaints-against-community-pharmacies-in-dumfries-and-galloway/
Question. Request for complaints against Community Pharmacies in Dumfries and Galloway from 2017 to the present day. Response. Please note that under Section 17 (1) (b) of the Freedom of Information (Scotland) Act 2002 Practitioner Services does not hold this information.
https://www.nhsinform.scot/publications/request-printed-leaflets
NHS Dumfries and Galloway Address Crichton Hall Bankend Road Dumfries DG1 4TG ... (Corporate Services Manager/Feedback and Complaints Officer) Organisation NHS Shetland Address Upper floor Montfield ... Home Publications Request printed leaflets. NHS inform About NHS …
https://dghscp.co.uk/contact-us/
Contact us The Dumfries and Galloway Integration Joint Board values comments and complaints about the health and social care function for which we are responsible and will use information from them to help us to improve what we do.
https://www.spso.org.uk/investigation-reports/2018/july/dumfries-and-galloway-nhs-board
Dumfries and Galloway NHS Board. Sector: ... For these reasons, we considered that the treatment fell below a reasonable standard and we upheld the complaint. Further to the clinical failures, we also identified concerns with the orthodontist's complaints handling and communication, both with Mr …
http://www.dg-change.org.uk/wp-content/uploads/2016/11/Agenda-Item-6-Integrated-Services-Complaint-Handling.pdf
4.5 In October 2016, NHS Dumfries and Galloway received correspondence from the Scottish Government confirming that the new NHS Scotland Model Complaints Handling Procedure (MCHP) had been finalised and that it must be implemented by
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