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https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.solent.nhs.uk/media/1297/managing-concerns-and-complaints-policy.pdf
2.4 This Concerns and Complaints Policy applies to all directly and indirectly employed staff within Solent NHS Trust and other persons working within the organisation. 2.5 Responsibility for ensuring compliance with this policy rests with the Chief Nurse. 2.6 The PALs and Complaints Manager is responsible for ensuring that all concerns/complaints
https://www.nbt.nhs.uk/patients-carers/advice-complaints/advice-complaints-team
The Advice and Complaints Team (ACT) at North Bristol NHS Trust aims to: Improve complaints handling and make services more Effective, Personal and Safe; Use a Single approach for dealing with complaints (between health and social care)
http://www.nnuh.nhs.uk/patients-visitors/your-feedback/complaints-compliments-and-suggestions/nhs-complaints-policy/
NHS Foundation Trusts will have their own systems for the internal handling of complaints, which may differ from the ‘local resolution’ process described here. If you have a complaint about an NHS Foundation Trust, you should contact it for advice on how to make your complaint. . Complaints about both healthcare and social care
https://www.leedsth.nhs.uk/assets/Uploads/d745ba904c/Complaints-Policy.pdf
the Trust. This policy sets out the Trust’s processes for handling, responding to and learning from complaints that are received by either the Complaints team or the Patient, Advice and Liaison Service (PALS). This policy is relevant to all Trust staff who must know what to do if a patient, relative or carer raises any concern or complaint with
https://www.elht.nhs.uk/about-us/comments-concerns-and-compliments
East Lancashire Hospitals NHS Trust guarantees to ensure that a patient's current or future treatment will not be adversely affected by a complaint being made. The formal NHS complaint guidelines suggest that time limits to make a complaint are no longer than twelve months after an event or twelve months from the date of knowledge of the event ...
https://www.northdevonhealth.nhs.uk/contact/complaints/
Oct 16, 2018 · The NHS Complaints Procedure. The NHS Complaints Procedure is designed to provide complainants with a prompt but thorough response. Raising Concerns and Complaints Policy. Step One: Letting Us Know Of Your Concerns. As well as being told when we do things well, we also need to know when things don’t go so well.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
https://www.penninecare.nhs.uk/contact/compliments-and-complaints
The information provided in this section details who can make a complaint, how it will be handled and what to do if the Trust is unable to resolve it. If you cannot find the information that you are looking for, please contact the Complaints Department: Pennine Care NHS Foundation Trust Headquarters Complaints Department 225 Old Street Ashton ...
https://www.nhs.uk/about-the-nhs-website/aboutnhschoices/aboutus/documents/120117-nhs-choices-complaints-policy-v2-d01.pdf
NHS CHOICES COMPLAINTS POLICY Feb 2014 V2 6 THE AIMS OF THE POLICY 7. The aims of the policy are to ensure that the complaints process is flexible and responsive to the needs of individual complainants. In addition, it emphasises the need to communicate effectively with complainants and involve them in the decisions
https://www.lincolnshirecommunityhealthservices.nhs.uk/policies
G_CoG_03 Management of Funerals Where the Deceased has no Relatives or Next of Kin.pdf G_CS_82 Lincolnshire wide Policy for the Assessment and Provision of Mouth Care (Adult Mouth Care).pdf P_CIG_02 Claims Management Policy.pdf P_CIG_03 Central Alerting System Policy.pdf P_CIG_05 Consent to Examination or Treatment Policy.pdf P_CIG_08 Complaints Policy.pdf P_CIG_13 …
https://www.northumbria.nhs.uk/sites/default/files/pdfs/Trust%20Complaints%20Policy.pdf
Northumbria Healthcare NHS Foundation Trust Complaints Policy and Procedure for raising Concerns 1. Operational Summary 1.1 Policy Aim This policy describes the process for ensuring that patients, adult social care services users, their relatives and carers have suitable and accessible information about, and
http://www.newcastle-hospitals.org.uk/ConcernsComplaintsPolicy201708.pdf
1.2 The Trust, endorses the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 NO 309 as its source policy in respect of the management of complaints 1.3 The Trust acknowledges the guidance and recommendations coming from the Francis Report (2013), Clwyd Hart Report (2013) and the Government’s
https://www.westhertshospitals.nhs.uk/about/board_meetings/2004/Dec04/whht_complaints_policy.pdf
Complaints Policy and Procedure / Version 2 Ratified by: Risk Management Committee Date of ratification: April 2004 Date of review: April 2005 4 1. Policy Statement West Hertfordshire Hospitals NHS Trust acknowledges the importance of an effective and efficient Complaints Policy and Procedure. It …
https://www.plymouthhospitals.nhs.uk/trust-policies
A selection of Trust policies are available via the links below, to request in alternative formats please contact the Information Governance team via email [email protected] or Telephone No. 01752 431547. Last Updated 3rd February 2020
https://www.northumbria.nhs.uk/wp-content/uploads/2017/11/Complaints-policy_0.pdf
The Northumbria Healthcare NHS Foundation Trust Board is committed to the provision of an effective, proportionate and timely process for the local resolution stage within the NHS complaints procedure. The Trust Board will ensure that there are clear policies, responsibilities and procedures for the
http://www.uhs.nhs.uk/Media/Controlleddocuments/Governanceandsafety/ConcernsandComplaintsPolicyandProcedures.pdf
The purpose of this policy is to explain how University Hospital Southampton NHS Foundation Trust (UHS) implements the statutory legal framework for the Local Authority and National Health Service Complaints (England) Regulations 2009, and meets the requirements of the NHS Constitution.
https://shared-d7-royalmarsden-publicne-live.s3.amazonaws.com/files_trust/s3fs-public/Concerns-and-Complaints-Policy-and-Procedure.pdf
MANAGING CONCERNS AND COMPLAINTS POLICY AND PROCEDURE Summary This policy is directed to all The Royal Marsden NHS Foundation Trust staff that have responsibility for managing and investigating concerns and complaints raised by patients, carers, patient representatives and any other user of the Trust. The policy also aims to
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