Ninewells Complaints Procedure

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Comments, Concerns and Complaints - NHS Tayside

    https://www.nhstayside.scot.nhs.uk/YourRights/CommentsConcernsandComplaints/index.htm
    NHS Tayside is committed to improving the services it provides for patients and their families. As part of this commitment, we are keen to hear from you about your experience of our services. If you would like to tell us about this, please use the links below. We will respond to everyone who provides contact details.

NHS Complaints Procedure - NHS Tayside

    https://www.nhstayside.scot.nhs.uk/YourRights/PROD_213142/index.htm
    NHS Complaints Procedure Those who are responsible for looking after your health will do whatever they can to make sure you are given the best possible treatment. NHS Tayside values your comments, good or bad, to help us improve the service.

Complaints about Ninewells brain surgeon Eljamel prompt ...

    https://www.thecourier.co.uk/fp/news/local/dundee/823591/complaints-about-ninewells-brain-surgeon-eljamel-prompt-scotland-wide-review/
    Hospital complaints procedures across Scotland are being put under the microscope following allegations a Ninewells brain surgeon continued to work after harming dozens of patients. Sam Eljamel, who was a consultant neurologist at the Dundee hospital,...

Complaints procedure Care Opinion

    https://www.careopinion.org.uk/511803
    " Complaints procedure" About: Ninewells Hospital Ninewells Hospital Dundee DD1 9SY. Posted by disillusioned (as a carer), nearly 2 years ago. I made a complaint regarding my husband's care and I have called numerous times to be told they are still investigating it, with very little information. I don't feel confident in the complaints ...

588 complaints about Ninewells Hospital last year ...

    https://www.eveningtelegraph.co.uk/2015/02/14/588-complaints-about-ninewells-hospital-last-year/
    Jun 20, 2015 · 588 complaints about Ninewells Hospital last year. The number of complaints against Ninewells Hospital has risen by nearly 40% in just four years. New figures revealed patients and visitors lodged 588 complaints about the hospital last year, compared to 421 in 2010.

Procedure for Handling of Customer Complaints. – TRACE ...

    https://isoconsultantkuwait.com/2019/01/26/procedure-for-handling-of-customer-complaints/
    Jan 26, 2019 · 1. SCOPE The scope of this procedure is applicable to all customer orders and customer related processes. 2. PURPOSE To define the methods for documenting and resolving Customer complaints/concerns and to ensure that customer complaint is handled effectively. 3. REFERENCE DOCUMENTS 3.1 XXX Quality Manual, 3.2Customer Related Processes. 3.3 Procedure for …

NHS Tayside Complaints Procedure

    https://www.nhstaysidecdn.scot.nhs.uk/NHSTaysideWeb/idcplg?IdcService=GET_SECURE_FILE&Rendition=web&RevisionSelectionMethod=LatestReleased&noSaveAs=1&dDocName=PROD_275036
    NHS Tayside complaints procedure NHS Tayside is committed to providing high quality care and treatment to people in our communities through the delivery of safe, effective and person-centred care.

Complain about a GP, pharmacy, dentist or hospital in Scotland

    https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
    Oct 18, 2019 · Overview. If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. To make a complaint, contact the feedback and complaints team at your local NHS health board. GP practices, dental surgeries, pharmacies and opticians Most GP practices, dental surgeries,...

Complaints about care and health services Independent Age

    https://www.independentage.org/information/support-care/taking-action/complaints-about-care-and-health-services
    Ask them for a copy of the home’s complaints procedure. If your care was arranged or paid for by your council, you can make a complaint using the council’s complaints procedure. To find details of your local council, go to Gov.uk. You can also report your concerns about private home care agencies or care homes to the Care Quality Commission. They don’t investigate individual complaints but can check …

Complaints procedure - Department of Health and Social ...

    https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
    Complaints procedure We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.

Angus Integration Joint Board Complaints Handling Procedure

    https://www.angushscp.scot/wp-content/uploads/2019/11/Angus-HSCP-and-IJB-Complaints-Handling-Procedure.pdf
    The NHS and Social Care complaints handling procedures have been aligned to provide clarity and consistency. If your complaint is in relation to both health and social care services, you do not have to contact each organisation. Your complaint will be shared as appropriate within the Angus Health & Social Care Partnership.

Complaints handling procedure - Education Scotland

    https://education.gov.scot/Documents/ComplaintsProcedure.pdf
    We have a two stage complaints handling procedure.We will always try to deal with your complaint quickly, but where it is clear that the matter will require a detailed investigation we will tell you and keep you updated of our progress.

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery. If you don't want to complain directly or your complaint hasn't been resolved, contact your local health board.

What is PALS (Patient Advice and Liaison Service)? - NHS

    https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
    the NHS complaints procedure, including how to get independent help if you want to make a complaint ; support groups outside the NHS ; PALS also helps to improve the NHS by listening to your concerns and suggestions. How do I contact my nearest PALS? You can find your nearest PALS office on …

Complaint lodged against NHS Tayside after botched anal ...

    https://www.eveningtelegraph.co.uk/fp/complaint-lodged-against-nhs-tayside-after-botched-anal-surgery/
    Jul 30, 2019 · A man has complained to watchdogs after Tayside doctors botched surgery on his anus – by operating on the wrong side. The patient went to Ninewells Hospital last year to have an abscess to …

Writing a Strong Complaint Letter to a Hospital (with ...

    https://www.sample-resignation-letters.com/writing-a-strong-complaint-letter-to-a-hospital-with-sample-letter.html
    The sender can ask a hospital representative about the procedures for handling complaints. They can ask who will see the complaint letter and what possible actions may be taken. They can also ask how long it will take to get a response and if any information about the process will be given.

Handling complaints in NHS Tayside

    https://nhstaysidelowdown.com/2019/09/04/nhs-taysides-complaint-handling-procedure/
    Sep 04, 2019 · NHS Tayside’s Complaints and Feedback Team is reminding staff of the procedure for handling complaints. It is important to resolve concerns or complaints as quickly as possible and NHS Tayside recognises the need to support staff in developing the confidence and skills to do this.

Complaints procedure - Beam Orthodontics

    https://www.beamortho.com/complaints-policy
    Complaints procedure In this practice we take complaints seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as easily and quickly as possible.

Complaints - Care Inspectorate

    https://www.careinspectorate.com/index.php/complaints
    The SPSO website has information on making a complaint and the types of complaints it looks at. They are the final stage for handling complaints about public services in Scotland. Other organisations. Local authority social work departments: you need to contact the local authority and ask about their complaints procedure.



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