Northern Health And Social Care Trust Complaints Procedure

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Complaints - Northern Health and Social Care Trust

    http://www.northerntrust.hscni.net/contact-us/complaints-process/
    If you are not satisfied with how your complaint was handled by the Trust you can contact the Northern Ireland Public Services Ombudsman (the Ombudsman). The Ombudsman is completely independent of the Health and Personal Social Services. The service is …

Raising a concern or making a complaint about health services

    https://www.nidirect.gov.uk/articles/raising-concern-or-making-complaint-about-health-services
    Health and Social Care Trust Complaints Managers can provide you with help and information on how to raise a concern or make a complaint about health and social care services provided by the Trust or commissioned by the Trust from regulated establishments and agencies or …

Complaints - Welcome to the Southern Health and Social ...

    http://www.southerntrust.hscni.net/contact/3853.htm
    Complaints. The Southern Health and Social Care staff strives to get things right, but sometimes things don’t always go according to plan. When this happens, it is important to put things right quickly and to use the experience to improve our services and prevent reoccurrence in the future.

Home - Northern Health and Social Care Trust

    http://www.northerntrust.hscni.net/
    Welcome to the new Northern Trust website The Northern Health and Social Care Trust is one of five health and social care trusts in Northern Ireland. The Trust is responsible for the delivery of safe and effective health and social care services to a population of approximately 470,000, the largest resident population in Northern Ireland.

Complaints Procedures Department of Health

    https://www.health-ni.gov.uk/articles/complaints-procedures-doh
    Responsibility for dealing with complaints about health and social care services in Northern Ireland is placed with the provider of the service. The following section provides information for health and social care professionals and the general public on matters relating to health and social care complaints.

Complaints procedure - Department of Health and Social ...

    https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
    What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...

Service User Feedback - Southern Health and Social Care Trust

    http://www.southerntrust.hscni.net/contact/1614.htm
    Each year a significant number of people received services provided or commissioned by the Southern Health & Social Care Trust and the vast majority have a positive experience and are cared for by well trained professional and support service staff, all of whom are highly dedicated.

Complaints

    http://www.setrust.hscni.net/contact/2118.htm
    Complaints staff are appointed by the Trust and are here to help you. To contact the Complaints Office you can: Call in person ... she will not usually take on a case which has not first been through the Complaints Procedure. ... is the independent Health and Social Care regulatory body for Northern Ireland. Further information about services ...

How to Make a Complaint Northern Ireland Ambulance ...

    http://www.nias.hscni.net/about-the-trust/how-to-make-a-complaint/
    Complaints Leaflets. Complaints Procedure Consent Form (37 KiB) Complaints Leaflet (0.2 MiB ... Complaint Poster (58 KiB) Northern Ireland Ambulance Service Health & Social Care Trust > About the Trust > How to Make a Complaint. About the Trust. Missions And Values; How we fit into the HSC Structure ... Northern Ireland Ambulance Service ...

Northern Health & Social Care Trust - Complaints Procedure ...

    https://vimeo.com/76320497
    A guide on how to complain. Did you know? An eye-catching video preview image, or thumbnail, is vital for getting folks interested in your video.

Tell us what you think - belfasttrust.hscni.net

    http://www.belfasttrust.hscni.net/contact/Complaints.htm
    Tell us what you think. In Belfast Trust we want you to experience the best possible health and social care. Telling us what you think of the services you have received is important as it can help confirm what we are doing well, and identify areas that need improvement.

HSC Complaints - Standards and Guidelines - Health

    https://www.health-ni.gov.uk/publications/hsc-complaints-standards-and-guidelines
    Mar 27, 2019 · Detailed Guidance on the Health & Social Care Complaints Procedure . Documents. Guidance in Relation to the HSC Complaints Procedure - April 2019

WHO CAN COMPLAIN? Complaints Department Altnagelvin …

    http://westerntrust.hscni.net/pdf/Western_Trust_Complaints_Leaflet.pdf
    The Western Health & Social Care Trust is committed to providing high quality services. However, if you have a complaint about our services, tell us about it. We need to know if our performance is not up to standard or if you are unhappy, so that we can learn and improve the quality of services we provide. We will take your complaint seriously and

Social care appeals and complaints Multiple Sclerosis ...

    https://www.mssociety.org.uk/care-and-support/health-and-social-care/social-care-services/appeals-and-complaints
    Social care appeals and complaints. There may be times when you're not happy with the decisions made by the social care services of your council (or, in Northern Ireland, your health and social care trust). Maybe you're unhappy with how much help they offer you, or how they provide it. ... in Northern Ireland, your health and social care trust ...

Complaints Procedure Northern Ireland Ambulance Service ...

    http://www.nias.hscni.net/wpfb-file/complaints-procedure-2014-pdf/
    This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of …

POLICY FOR THE MANAGEMENT OF COMPLAINTS

    http://www.hscboard.hscni.net/download/PUBLICATIONS/COMPLAINTS/HSCB-Policy-for-the-management-of-complaints-October-2017.pdf
    complaints which became effective from 1 April 2009 and should be read in conjunction with "Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning" (thereafter the HSC Complaints Procedure). 1.2 The proper handling of complaints, suggestions or queries is a fundamental responsibility of the HSC Board.

NHS England Complaints Policy

    https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
    primary care (GPs, dentists, pharmacists and optometrists), health and justice and military health services, specialised services or a service directly commissioned by NHS England. For complaints about services other than those commissioned by NHS England, please refer to the complaints service of the provider concerned.

Social care complaints procedure - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/social-care-complaints-procedure/
    NHS and adult social care services - how complaints should be handled. Explains which health and adult social care organisations must have a policy in place for handling complaints, the standards of service you can expect if you make a complaint, and what to do if the organisations don't meet these standards.



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