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https://www.cpa.gov.eg/en-us/Complaints
The purpose of this service is to facilitate complaint filing. Complaints received through the website are daily checked and examined so that a procedure may be taken in accordance with the Consumer Protection Law and its Executive Regulations that were mainly enacted to protect consumers.
http://tra.gov.eg/en/consumers/Pages/call-155.aspx
NTRA Call Center is a second line for receiving complaints concerning telecommunication services. It receives user complaints when he / she feels desperate to solve them with telecommunication service providers/operators. This Center endeavors to accomplish satisfactory solutions for all users’ complaints, pursuant to Telecom Law no 10/ 2003.
http://tra.gov.eg/en/consumers/Pages/send-complain.aspx
Consumer Rights Protection. The General Rules and Conditions for Protecting Internet Consumers’ Rights In A.R.E. The General Rules and Conditions for Protecting Mobile and …
The mission of the NTRA is to increase the popularity, welfare and integrity of Thoroughbred racing through consensus-based leadership, legislative advocacy, safety and integrity initiatives, fan engagement and corporate partner development.
https://wwww.dailynewssegypt.com/tag/ntra/
The National Telecommunications Regulatory Authority (NTRA) has granted the mobile network operator, Etisalat Misr, a triple-play telecom licence that allows the firm to provide mobile and landline services, high-speed broadband, and fiber-optic TV services.
http://hrlibrary.umn.edu/research/Egypt/Egypt%20Telecommunication%20Regulation%20Law.pdf
Egypt Telecommunication Regulation Law – February 2003 National Telecom. Reg.Authority 7 Article 8 – Financing of the TRA The NTRA financial resources shall consist of the following: 1. Funds assigned for it in the general budget of the State. 2. Annual fees for licenses and permits granted by the NTRA. 3.
https://www.dataguidance.com/egypt-ntras-actions-to-enforce-direct-marketing-rules-and-protect-individuals-privacy-are-moving-against-a-number-of-companies-sending-bulk-smss-to-individuals/
May 23, 2019 · The National Telecom Regulatory Authority (‘NTRA’) announced, on 20 May 2019, that it had submitted a note to the public prosecution against a number of companies for sending unsolicited SMS messages to individuals without obtaining a license from the NTRA, following complaints …
https://wwww.dailynewssegypt.com/2019/12/01/ntra-working-to-operate-licenses-of-tiba-1-satellite/
Dec 01, 2019 · As for complaints, Abdel Wahed said that the authority receives 5,000 weekly complaints on mobile services on hotline 155, mostly related to the accuracy of bills, of which 98% are resolved. He also revealed that the authority is considering activating the system of selling new mobile chips using the customer’s fingerprint inside the stores.
https://eg.linkedin.com/in/alaa-shams-306aa7112
National Telecommunications Regulatory Authority (NTRA) of Egypt. ... • Prepare clear reports concerning investigations of complaints to complaints manager, and NTRA management as required • Prepare and generate the complaints statistical and/or other reports; both regular, such as the monthly trouble-ticketing report, or ad-hoc reports. ...Title: Complaint Investigation senior …
https://te.eg/wps/portal/te/Personal
For all mobile, internet and fixed line users: in case you are unable to solve any problem you have encountered with your service provider, kindly dial 155 to call the National Telecom Regulatory Authority (NTRA) customer service call center and submit your complaint. This number works seven days a week, from 8:00 a.m. to 10:00 p.m.
https://www.egyptindependent.com/vodafone-egypt-receives-le10-million-fine-for-service-failure-before-eid-al-fitr/
Jun 10, 2019 · The National Telecommunications Regulatory Authority (NTRA) on Monday fined Vodafone Egypt LE10 million, in an unprecedented move, due to an interruption of telecommunications services for several hours across different areas on the evening of 3 June, just before Eid al-Fitr.
https://aesmat1.blogspot.com/2013/07/vodafone-egypt-complaint.html
Jul 08, 2013 · Vodafone Egypt Complaint 8 July 2013. Complaint. ... After investigations from my side and during the course of filing many complaints to Vodafone Egypt I discovered the following problems that lead to this situation, in addition to other side problems: ... National Telecom Regulatory Authority (NTRA), Egypt and Consumer Protection Agency (CPA ...Author: Ahmed Esmat
https://www.cpa.gov.eg/en-us/Complaints/How-to-submit-a-complaint
Home > Complaints > How to submit a complaint Dear Consumer: initially we recommend that you turn to the place of purchase to resolve the complaint amicably. In case it is not resolved, you can consult the nearest Consumer Protection Association to know your legal rights and help you find possible solutions.
https://eg.linkedin.com/in/sameh-saied-a799b0b5
نبذة عني. Working in a governmental agency is a challenge and when this agency is the telecom regulator the challenge is much higher. I have been working in the National Telecom Regulator Authority (NTRA) of Egypt since 2006.Title: Senior Manager, Consumer …
https://www.egyptindependent.com/blue-whale-challenge-banned-in-egypt-ntra/
Jun 05, 2018 · The National Telecom Regulatory Authority’s (NTRA) representative Hossam Abdel Mola announced on Tuesday that the infamous Blue Whale challenge’s online sources have been banned in Egypt, after Prosecutor General Nabil Sadek ordered the blocking of the game. Mola, during a meeting with House of Representatives’ Committee of Communications, said that access to the Blue …
https://www.bakermckenzie.com/-/media/files/insight/publications/2016/03/bk_egypt_dbi_2016.pdf?la=en
modern. Main lines telephone services are provided by the governmentcontrolled Telecom Egypt, - with an estimate of 10.313 million lines in 2009.There are three main mobile cellular service providers, Mobinil, Vodafone Egypt and Etisalat Egypt, with an estimated total number of 55.352 million users in 2009.
https://en.wikipedia.org/wiki/Internet_Revolution_Egypt
Internet Revolution Egypt ... They also asked members to file complaints at the National Telecommunications Regulatory Authority (NTRA) regarding the issue. The IRE stressed about the importance of this procedure as it is the first step to prove the credibility of the movement.
https://www.itu.int/en/ITU-D/Regional-Presence/AsiaPacific/SiteAssets/Pages/Events/2017/Oct2017CIIOT/CIIOT/CI%20regime%20in%20Egypt.pdf
Legal Framework-Type Approval concern:Compliance of the equipment with applicable RF, EMC, Safety, SAR and Telecom standards.-According to Egypt Telecom.Law 2003, it’sprohibited to import or manufacture or assemble a communication equipment not complying with NTRA type approval
https://connect-world.com/egypts-telecom-regulatory-authority-a-model-for-telecom/
Aug 15, 2010 · Egypt’s telecommunications sector has seen a five-fold expansion in recent years stimulated, in great part, by the Egyptian telecommunications regulator – the NTRA. The NTRA is charged with regulating and monitoring the telecom industry, optimising the use of the radio frequency spectrum and the licensing of new services and service providers.
https://www.itu.int/en/ITU-T/wtsa-12/prepmeet/Pages/arab-states/bios.aspx
Before joining NTRA, Guinena worked as an R&D engineer at the “Technical Research Department of Egypt” for more than 32 years. Guinena is the Vice Chairman of ITU-T Study-Group 2 and Chairman of its Regional Group in the Arab Region for two study periods, and Chairmen of the “Permanent Arab Standardization Team”.
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