Occ Consumer Complaints And Assistance

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Consumer Complaints OCC

    https://www.occ.gov/topics/supervision-and-examination/dispute-resolution/consumer-complaints/index-consumer-complaints.html
    Customer Assistance Group. OCC's Customer Assistance Group (CAG) helps customers resolve issues with national banks and their operating subsidiaries. Trained professionals answer questions and provide informal guidance related to: Applicable banking laws and regulations; General banking practices

Contact OCC's Customer Assistance Group (CAG)

    https://www.helpwithmybank.gov/contact-us/contact-the-occ.html
    Have questions about how to file a complaint? Call the OCC's Customer Assistance Group at 1-800-613-6743, Monday through Friday from 7:00am to 7:00pm CST to talk to a customer service representative in English or Spanish. TTY: (800) 877-8339 (via a relay service) Fax You can fax your signed correspondence to us at 713-336-4301. Mail Write to the OCC at: Comptroller of the Currency …

Consumer Compliance OCC

    https://www.occ.gov/topics/supervision-and-examination/consumer-compliance/index-consumer-compliance.html
    The OCC promotes bank compliance with federal consumer protection laws, fair lending statutes and regulations, and the Community Reinvestment Act through supervisory and outreach programs.

Office of Enterprise Governance and the Ombudsman OCC

    https://occ.gov/about/who-we-are/organizations/office-of-enterprise-governance-and-the-ombudsman/index-office-of-enterprise-governance-and-the-ombudsman.html
    Customer Assistance Group Show The OCC is responsible for handling consumer complaints for national banks and federal savings associations with less than $10 billion in assets and for compliance with certain consumer protection laws.

Help and Frequently Asked Questions about National Banks ...

    https://www.helpwithmybank.gov/
    The primary goal of the Office of the Comptroller of the Currency’s (OCC) Customer Assistance Group (CAG) is to process and resolve the consumer complaints under our jurisdiction objectively and expeditiously. The CAG processes approximately 3,000 complaints and inquiries each month.

File a Complaint about a National Bank

    https://www.helpwithmybank.gov/complaints/index-file-a-bank-complaint.html
    The OCC recommends that you attempt to resolve your complaint with your financial institution first. Please contact your financial institution to allow them the opportunity to resolve your issue(s). Check to make sure that your financial institution is a national bank or federal savings association.

Ohio Consumers' Counsel Your Residential Utility ...

    http://www.occ.ohio.gov/
    The Ohio Consumers' Counsel The Office of the Ohio Consumers' Counsel (OCC), the residential utility consumer advocate, represents the interests of 4.5 million households in proceedings before state and federal regulators and in the courts. The state agency also educates consumers about electric, natural gas, telephone and water issues.

Office of the Comptroller of the Currency (OCC)

    https://www.occ.treas.gov/
    The OCC's chartering and licensing activities ensure that the corporate structures of banks are safe and sound. More about Charters & Licensing More Laws & Regulations

Consumer Complaint Data: December 31, 2018

    https://www.helpwithmybank.gov/information/consumer-complaint-data-2018/consumer-complaint-data-2018.html
    Dec 31, 2018 · Consumer Complaint Data: December 31, 2018. This section is a summary of cases filed with the OCC’s Customer Assistance Group (CAG) through December 31, 2018. Cases Received from Consumers - Chart 1 shows the total number of cases received by the Customer Assistance Group and a breakdown by case type. Some cases are simple inquiries; others are complaints.

Consumer Complaint Database Consumer Financial ...

    https://www.consumerfinance.gov/data-research/consumer-complaints/
    The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first.

U.S. GAO - OCC Consumer Assistance: Process Is Similar to ...

    https://www.gao.gov/products/GAO-06-293
    Feb 23, 2006 · Overall, OCC's process for handling consumer complaints--carried out primarily by its Customer Assistance Group (CAG)--is similar to that of the other three federal bank regulators. However, unlike two of them, OCC lacks a mechanism to gather feedback from consumers it assists that could help it and the banks improve service to consumers.

Comptroller's Handbook: Compliance Management Systems OCC

    http://occ.treas.gov/publications-and-resources/publications/comptrollers-handbook/files/compliance-mgmt-systems/index-compliance-management-systems.html
    The consumer compliance risk management principles in this booklet reflect the OCC's risk- based supervision approach and are consistent with the OCC's assessment of banks' risk management systems and the interagency consumer compliance rating definition.

NJDOBI How To Request Assistance - Consumer Inquiries and ...

    https://state.nj.us/dobi/consumer.htm
    Home > Consumer Information > NJDOBI Consumer Assistance : How to Request Assistance Consumer Inquiries and Complaints : We at the Department of Banking and Insurance and Real Estate Commission are ready to answer any questions or inquiries you may have or open a formal complaint via our Consumer Inquiry and Response Center (CIRC). You may contact the unit in several ways - …



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