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https://www.occ.gov/topics/supervision-and-examination/dispute-resolution/consumer-complaints/index-consumer-complaints.html
Customer Assistance Group. OCC's Customer Assistance Group (CAG) helps customers resolve issues with national banks and their operating subsidiaries. Trained professionals answer questions and provide informal guidance related to: Applicable banking laws and regulations; General banking practices
https://www.helpwithmybank.gov/contact-us/contact-the-occ.html
Have questions about how to file a complaint? Call the OCC's Customer Assistance Group at 1-800-613-6743, Monday through Friday from 7:00am to 7:00pm CST to talk to a customer service representative in English or Spanish.
https://www.occ.gov/topics/supervision-and-examination/consumer-compliance/index-consumer-compliance.html
The OCC promotes bank compliance with federal consumer protection laws, fair lending statutes and regulations, and the Community Reinvestment Act through supervisory and outreach programs.
https://appsec.helpwithmybank.gov/olcc_form/
The OCC recommends that you attempt to resolve your complaint with your financial institution first. Please contact your financial institution to allow them the opportunity to resolve your issue(s).
https://www.helpwithmybank.gov/complaints/index-file-a-bank-complaint.html
Have questions about how to file a complaint? Call the OCC's Customer Assistance Group at 1-800-613-6743, Monday through Friday from 7:00am to 7:00pm CST to talk to a customer service representative in English or Spanish. TTY: (800) 877-8339 (via a relay service)
https://www.occ.treas.gov/
The OCC's chartering and licensing activities ensure that the corporate structures of banks are safe and sound. More about Charters & Licensing More Laws & Regulations
https://www.consumerfinance.gov/data-research/consumer-complaints/
The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 …
https://www.helpwithmybank.gov/
The primary goal of the Office of the Comptroller of the Currency’s (OCC) Customer Assistance Group (CAG) is to process and resolve the consumer complaints under our jurisdiction objectively and expeditiously. The CAG processes approximately 3,000 complaints and inquiries each month.
http://occ.treas.gov/publications-and-resources/publications/comptrollers-handbook/index-comptrollers-handbook.html
The Office of the Comptroller of the Currency's (OCC) Comptroller's Handbook is prepared for use by OCC examiners in connection with their examination and supervision of national banks, federal savings associations, and federal branches and federal agencies of …
http://occ.treas.gov/publications-and-resources/publications/comptrollers-handbook/files/compliance-mgmt-systems/index-compliance-management-systems.html
The consumer compliance risk management principles in this booklet reflect the OCC's risk- based supervision approach and are consistent with the OCC's assessment of banks' risk management systems and the interagency consumer compliance rating definition.
http://www.occ.state.ok.us/cs/ConsumerComplaints.htm
You may enter a complaint via phone on regular business days from 8 a.m. to 4:30 p.m. by calling 405-521-2331 or 1-800-522-8154 statewide toll free. Email maybe used to enter a complaint by sending the information to [email protected]. Complaints and comments may be entered 24 hours a day through Facebook Messages.
https://www.helpwithmybank.gov/information/consumer-complaint-data-2018/consumer-complaint-data-2018.html
Dec 31, 2018 · Consumer Complaint Data: December 31, 2018. This section is a summary of cases filed with the OCC’s Customer Assistance Group (CAG) through December 31, 2018. Cases Received from Consumers - Chart 1 shows the total number of cases received by the Customer Assistance Group and a breakdown by case type. Some cases are simple inquiries; others are complaints.
http://occ.treas.gov/topics/supervision-and-examination/examinations/examinations-overview/index-examinations-overview.html
Examinations are fundamental to the supervision of national banks. Examiners evaluate bank activities and management processes to ensure that banks operate in a safe and sound manner, do not take excessive risks, and comply with laws and regulations.
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