Ofcom Broadband Complaints

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Complain about phone or internet services - Ofcom

    https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
    If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.

Best and worst telecoms customer service revealed - Ofcom

    https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/best-and-worst-telecoms-customer-service-revealed
    Ofcom’s mobile coverage checker lets people easily see how estimated coverage levels compare across the UK and among different providers. Complaints to Ofcom. Complaints to Ofcom about broadband firms fell by 23% last year, from 75 complaints per 100,000 customers on average in …

How to complain to Ofcom about your broadband, mobile ...

    https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
    Jul 27, 2016 · How to complain to Ofcom about your broadband. When it comes to complaining about broadband, Ofcom notes that it doesn’t handle individual complaints online, so …

Ofcom names worst broadband customer service providers

    https://www.uswitch.com/broadband/news/2019/05/ofcom_names_worst_broadband_customer_service_providers/
    Ofcom's latest customer satisfaction survey finds EE has the happiest broadband customers in the UK, while TalkTalk customers are the least satisfied. Find out how your provider stacks up.

Ofcom’s latest telecoms and pay-TV complaints revealed

    https://www.uswitch.com/broadband/news/2020/02/ofcom-latest-telecoms-and-pay-TV-complaints-revealed/
    The quarterly complaints data report is a key indicator as to which telecoms providers are doing a good job in the eyes of their customers. Industry regulator Ofcom posts its findings every three ...

Ofcom reveals pay TV, broadband and phone complaints ...

    https://www.rxtvlog.com/2020/01/ofcom-announces-latest-pay-tv-broadband.html
    Jan 24, 2020 · Sky continued to attract the least complaints for pay TV. The quarterly report reveals the number of complaints made to Ofcom between July and September last year, about firms that provide home broadband, landline telephone, pay-monthly mobile and pay TV. Ofcom includes all providers with a market share over 1.5%.

Vodafone tops Ofcom complaints for both mobile & broadband ...

    https://www.which.co.uk/news/2020/01/vodafone-tops-ofcom-complaints-for-both-mobile-broadband/
    Jan 24, 2020 · Of the providers included in Ofcom’s analysis, Vodafone was the broadband provider causing the most complaints: it topped the table with 26 complaints per 100,000 subscribers. By comparison, the industry average was 14 complaints per 100,000 subscribers.

The broadband and TV providers with the most complaints ...

    https://www.uswitch.com/broadband/news/2019/11/broadband-and-tv-providers-with-the-most-complaints/
    Every quarter, telecoms industry regular Ofcom releases its report highlighting the various trends in customers’ complaints — it’s a reality-check for the broadband and TV industry where ...

Ofcom

    https://checker.ofcom.org.uk/broadband-test
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Complain about BT Products and Services BT

    https://www.bt.com/help/home/complaints.html
    Availability of BT Broadband and BT Infinity in my area. To see which BT Broadband services are available at your property use the BT.com availability checker. Sometimes, even though a street cabinet may have been enabled with fibre broadband it doesn't …

I want to complain about slamming/mis-selling Ofcom

    https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission
    Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company. For help with your individual case, submit a formal complaint to your provider or complain to its Alternative Dispute Resolution (ADR) service if your ...

Ofcom highlights the best and worst broadband providers

    https://www.choose.co.uk/news/2018/ofcom-highlights-best-worst-broadband-providers/
    Nov 10, 2018 · Current complaints figures suggest that, in general, broadband providers are working to improve their services. The current level of complaints is the lowest it has been since data began recording in 2010. Ofcom's Director of Consumer Policy, Jane Rumble, commented that Ofcom were 'encouraged' at this low level of complaints.

What powers will Ofcom have to regulate the internet ...

    https://www.theguardian.com/media/2020/feb/12/what-powers-ofcom-have-regulate-internet-uk
    Feb 12, 2020 · Mobile, broadband and pay-TV customers could save £1bn on bills. ... Incident involving Roxanne Pallett and Ryan Thomas led to 25,000 complaints to Ofcom. Published: 18 Dec 2019

The most complained about telecoms firms revealed by Ofcom ...

    https://www.thisismoney.co.uk/money/bills/article-5287957/The-complained-telecoms-firms-revealed-Ofcom.html
    Jan 19, 2018 · Is your telecoms firm one of the most complained about? Ofcom reveals TalkTalk had the most broadband gripes while Vodafone tops mobile list. Talk Talk received most complaints from broadband ...

New Ofcom figures show Vodafone most complained about

    https://www.choose.co.uk/news/2019/ofcom-broadband-complaints/
    Ofcom highlight switching issues as a main driver of complaints, followed by complaints handling and faults, plus service and provision issues. These service issues could include coverage problems, broadband speeds and any traffic management strategy implemented by the provider.

Ofcom

    https://checker.ofcom.org.uk/
    What would you like to do? View broadband availability View mobile availability Run a speed test

Monitoring form Ofcom

    https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
    Please read these instructions carefully before submitting information to Ofcom. Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company. Please provide us …

Broadcast complaints Ofcom

    https://ofcomforms.secure.force.com/formentry/SitesFormCSLEStandardsComplaints
    Broadcast complaints Ofcom If you are concerned about something you have heard or seen in a radio or TV programme and you would like to make a complaint, please use this form. Fields marked with * are required Please read these instructions carefully before submitting information to Ofcom. ...

Mobile and broadband: UK's best and worst providers ...

    https://www.theguardian.com/money/2019/apr/30/mobile-broadband-uk-best-worst-providers-complaints
    Apr 30, 2019 · TalkTalk and Tesco Mobile have been named as the UK’s worst broadband and mobile providers respectively in Ofcom’s latest customer service …

Ofcom: Vodafone tops broadband complaints

    https://advanced-television.com/2019/01/30/ofcom-vodafone-tops-broadband-complaints/
    Jan 30, 2019 · The quarterly report reveals the number of complaints made to Ofcom, from July to September last year, about providers with a market share over 1.5 per cent in the home broadband, landline telephone, pay-monthly mobile and pay-TV markets. For the first time, Vodafone has met this benchmark for inclusion on broadband and landline.



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