Ofcom Bt Broadband Complaints

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Complain about phone or internet services - Ofcom

    https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
    If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.

Report a complaint or an issue - Ofcom

    https://www.ofcom.org.uk/complain-to-ofcom
    Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place.

Complain about BT Products and Services BT

    https://www.bt.com/help/home/complaints.html
    Availability of BT Broadband and BT Infinity in my area. To see which BT Broadband services are available at your property use the BT.com availability checker. Sometimes, even though a street cabinet may have been enabled with fibre broadband it doesn't …

How to complain to Ofcom about your broadband, mobile ...

    https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
    Jul 27, 2016 · How to complain to Ofcom: Not satisfied with your UK broadband service or mobile network? Seen something you dislike on TV? Here's everything you need to know about complaining to Ofcom about BT ...

Ofcom reveals pay TV, broadband and phone complaints ...

    https://www.rxtvlog.com/2020/01/ofcom-announces-latest-pay-tv-broadband.html
    Jan 24, 2020 · Sky continued to attract the least complaints for pay TV. The quarterly report reveals the number of complaints made to Ofcom between July and September last year, about firms that provide home broadband, landline telephone, pay-monthly mobile and pay TV. Ofcom includes all providers with a market share over 1.5%.

BT: how to make customer services listen to your complaint

    https://www.telegraph.co.uk/bills-and-utilities/phone/bt-make-customer-services-listen-complaint/
    Jan 20, 2020 · Telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, the most recent data available, BT ranked within the bottom four most complained-about ...

Complaining to Ofcom and demanding compensation from BT

    https://community.bt.com/t5/Archive-Staging/Complaining-to-Ofcom-and-demanding-compensation-from-BT/td-p/542231
    I now want to complain to Ofcom and anyone else I can, and also demand compensation for the extreme mobile phone bill I've incurred being on hold for 9 hours plus the day I took off work to wait for an engineer who didn't turn up. I do feel BT had a monopoly on this market for so long that customer service was never and is not a priority for them.

BT tops Ofcom list of broadband complaints. Sky broadband ...

    http://www.btcomplaint.com/bt-most-broadband-complaints-ofcom-2016/
    Ofcom this week published a list of the most complained about broadband providers and BT is featured a lot after receiving 33 complaints per 100,000 customers between October and December 2016.

Ofcom’s latest telecoms and pay-TV complaints revealed

    https://www.uswitch.com/broadband/news/2020/02/ofcom-latest-telecoms-and-pay-TV-complaints-revealed/
    Ofcom's quarterly complaints data report is a great way to see which telecoms providers are doing a good job in the eyes of their customers.

Ofcom

    https://checker.ofcom.org.uk/broadband-test
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Ofcom names worst broadband customer service providers

    https://www.uswitch.com/broadband/news/2019/05/ofcom_names_worst_broadband_customer_service_providers/
    Ofcom's latest customer satisfaction survey finds EE has the happiest broadband customers in the UK, while TalkTalk customers are the least satisfied. Find out how your provider stacks up.Author: Dani Warner

BT tops complaints league for broadband and pay-TV users ...

    https://www.theguardian.com/business/2017/jun/28/bt-complaints-broadband-pay-tv-plusnet-ee-sky
    Jun 28, 2017 · BT was the most complained-about broadband provider in the first three months of the year as customers took the company to task over faults and service issues.. Telecoms regulator Ofcom…

BT & the Ofcom Broadband Speed Code of Practice

    https://www.btplc.com/Thegroup/Policyandregulation/Governance/Codesofpractice/OfcomBroadbandSpeedCodeofPractice/index.htm
    BT and the Ofcom “Better Broadband Speed Information – voluntary codes of practice” BT is one of the voluntary signatories to the residential and business versions of Ofcom’s Broadband Speed Code of Practice. Both codes have been revised, with implementation at 1 March 2019.

UPD Ofcom Q1 2017 UK Consumer Complaints Report Slaps BT ...

    https://www.ispreview.co.uk/index.php/2017/06/ofcoms-q1-2017-uk-consumer-complaints-report-slaps-bt-talktalk.html
    Ofcom’s latest Q1 2017 study of UK consumer complaints about fixed line Broadband, Phone, Pay TV and Mobile services has praised Sky (Sky Broadband) for receiving the fewest gripes.Meanwhile BT, TalkTalk and Vodafone are highlighted for attracting the most complaints.. The regulator has also published a new “interactive Tableau tool” alongside this report ().

Mobile, broadband and pay-TV customers could save £1bn on ...

    https://www.theguardian.com/media/2020/feb/14/mobile-broadband-and-pay-tv-customers-could-save-1bn-on-bills-ofcom
    13 days ago · Millions of customers could save up to a £1bn a year on the cost of their landline, broadband, TV and mobile packages under new Ofcom rules …

Ofcom eases price controls on Openreach broadband

    https://www.telegraph.co.uk/business/2018/02/23/ofcom-eases-price-controls-openreach-broadband/
    T elecoms watchdogs have eased price controls on BT’s broadband network Openreach to encourage more investment in upgrades to faster and more reliable fibre-optic lines.. Ofcom said the monthly ...

Ofcom highlights the best and worst broadband providers

    https://www.choose.co.uk/news/2018/ofcom-highlights-best-worst-broadband-providers/
    Nov 10, 2018 · Ofcom's league tables for broadband complaints showed that some companies had made improvements while others were still falling short. Notably, BT has reduced its complaints figures significantly, down to 15 per 100,000 customers from 23 last period. This puts them ahead of Plusnet and just a couple of points short of the industry average ...

Ofcom: Vodafone tops broadband complaints

    https://advanced-television.com/2019/01/30/ofcom-vodafone-tops-broadband-complaints/
    Jan 30, 2019 · The quarterly report reveals the number of complaints made to Ofcom, from July to September last year, about providers with a market share over 1.5 per cent in the home broadband, landline telephone, pay-monthly mobile and pay-TV markets. For the first time, Vodafone has met this benchmark for inclusion on broadband and landline.

Pay TV complaints up: BT TV still worst - Ofcom data ...

    https://www.a516digital.com/2018/01/pay-tv-complaints-up-bt-tv-still-worst.html
    Jan 19, 2018 · Once again, BT is named the most complained about provider of pay TV services. The YouView-based TV platform contains a hybrid of terrestrial and internet-delivered content. Ofcom received an average of 14 complaints per 100,000 subscribers about BT TV. In contrast, only 2 complaints per 100,000 were received about Sky TV's service.



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