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https://www.virginmedia.com/help/ofcom
Ofcom’s Voluntary Code of Practice on Broadband Speeds . Virgin Media’s Automatic Compensation Policy. Virgin Media’s Consumer Code of Practice. Virgin Media’s Consumer Complaints Code of Practice . Virgin Media Guidance on Early Termination Charges . Virgin Media’s Accessibility and Vulnerability Policy .
https://www.rxtvlog.com/2019/11/ofcom-complaints-virgin-media-falls.html
Nov 19, 2019 · Based on the number of complaints received by Ofcom per 100,000 customers, Virgin Media has been named most complained about pay TV and mobile provider. Ofcom data for the second quarter of 2019, published today, revealed Virgin Media generated the highest volume of pay TV complaints per 100,000 subscribers.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/telecoms-pay-tv-complaints-q3-2018
Virgin Media generated the most complaints for both pay-monthly mobile and pay-TV services. The company’s main complaint drivers were contract issues and complaints handling. Post Office is now also included for broadband for the first time, and has performed better than the industry average.
https://advanced-television.com/2020/01/24/ofcom-virgin-tops-pay-tv-complaints/
Jan 24, 2020 · Virgin Media remained the most complained-about pay-TV provider, with handling of complaints being the primary reason. Sky continued to attract the least complaints for pay-TV. Vodafone and Virgin Mobile were the most complained-about mobile providers – the main reason being complaints handling.
https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01198
Ofcom has today issued a Confirmation Decision to Virgin under s96C of the Communication Act 2003 for contraventions of GCs 9.2 (j) and 9.3 of the General Conditions between at least 1 September 2016 and 22 August 2017. In light of these findings, Ofcom has imposed a penalty of £7m on Virgin.
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ee-and-virgin-media-fined-for-overcharging-customers
Nov 16, 2018 · Ofcom has fined Virgin Media £7,000,000. We have also fined the company an additional £25,000 for failing to provide full information when we asked. Virgin Media has refunded or made donations to charity in the cases of 99.8% of customers who were affected, and is working to trace the remaining customers in order to refund them.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/telecoms-pay-tv-complaints-q4-2018
Complaints from Plusnet's broadband customers more than doubled in the last quarter of 2018. In that period, the company experienced issues with a new billing system it launched. BT has replaced Virgin Media as the most complained-about pay TV provider, while both companies drew the highest complaints figures for mobile, along with Vodafone. The main reasons for complaints about all three providers were issues around billing, pricing and complaints …
https://www.virginmedia.com/help/automatic-compensation
Credit is also automatically calculated based on whether Virgin Media is at fault for the delay or service issue. These calculations are in-line with the communication providers voluntary code of practice agreed with Ofcom. ... from any phone. If our team can’t resolve the issue there and then, we will follow our complaints process to try to ...
https://www.telegraph.co.uk/bills-and-utilities/broadband/virgin-media-make-customer-services-listen-complaint/
Jan 20, 2020 · The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Virgin was the most complained-about provider for pay monthly mobile and...
https://www.ofcom.org.uk/complain-to-ofcom
Report a complaint or an issue. Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place. Nuisance calls and messages. Complain about phones or internet services. Complain about TV, radio, a website or an app.
https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
Jul 27, 2016 · Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or ask ...
https://www.telegraph.co.uk/news/2018/05/22/virgin-medias-240-early-exit-fee-unlawful-ofcom-rules-customers/
May 22, 2018 · Virgin Media's £240 early exit fee is unlawful, Ofcom provisionally concludes, as customers could receive compensation Save The Virgin Media Inc …
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/service-quality-telecoms-providers
Virgin Media customers reported the highest levels of overall satisfaction with their broadband service (91%), compared to the sector overall, while BT customers reported the highest levels of overall satisfaction with their landline telephone service (92%).
https://www.a516digital.com/2019/01/vodafone-and-virgin-media-top-ofcom.html
Jan 30, 2019 · Ofcom says the main reasons for complaints related to contracts and complaints handling. BT TV was the second most complained about pay TV service. Virgin Media also attracted the most complaints surrounding its mobile service, while Vodafone's relatively new landline and home broadband service resulted in the most complaints of any provider to Ofcom.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/ee-virgin-media-fined-overcharging-customers
Nov 27, 2018 · Due to Virgin Media setting its early-exit charges too high, its customers were disincentivised from switching to another provider, which is against Ofcom’s rules. Our investigation also discovered that Virgin Media failed to publish clear and up-to-date information on its website to help customers understand its early-exit charges.
https://www.theguardian.com/media/2010/aug/03/project-canvas-virgin-media-ofcom
Aug 03, 2010 · Virgin Media is aiming to shut down Project Canvas, the BBC-backed venture to bring video-on-demand to Freeview and Freesat, by lodging a complaint with Ofcom that it is an anti-competitive cartel ...
https://community.virginmedia.com/t5/News/Virgin-Media-to-appeal-Ofcom-s-Early-Termination-Charge-ruling/ba-p/3874054
Tom Mockridge, CEO of Virgin Media, said: We profoundly disagree with Ofcom’s ruling. This decision and fine is not justified, proportionate or reasonable. A small percentage of customers were charged an incorrect amount when they ended one or more of their services early and for that we are very sorry.
https://www.techradar.com/news/virgin-media-is-uks-most-complained-about-mobile-operator
Virgin Media was the UK’s most complained about Pay-TV provider with 19 complaints, more than BT (15) and TalkTalk (8). Sky (1) was the only provider to record a figure below the average of 7.
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