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https://www.ofgem.gov.uk/publications-and-updates/ofgems-response-super-complaint-billing-processes-made-gas-and-electricity-consumer-council-energywatch
See our response to the super-complaint on billing processes made by the Gas and Electricity Consumer Council (energywatch). See our response to the super-complaint on billing processes made by the Gas and Electricity Consumer Council (energywatch). ... Ofgem's response to the super-complaint on billing processes made by the Gas and Electricity ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/284441/oft514.pdf
2.1 A super-complaint, as defined in section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers’.3
https://www.gov.uk/cma-cases/loyalty-penalty-super-complaint
Sep 28, 2018 · A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a …
https://www.ofgem.gov.uk/ofgem-publications/38523/11070-16305-pdf
Ofgem’s response to the billing super-complaint Office of Gas and Electricity Markets 3 July 2005 • energywatch states that the “individual impact upon consumers can be significant” and that there is a “perception by consumers that suppliers do too little too late”
https://www.citizensadvice.org.uk/Global/CitizensAdvice/essential%20services%20publications/Lost%20Decade%20Report_Executive%20Summary_New_Front.pdf
energywatch super-complaint + 10: The Lost Decade –2015 that neither the commercial cost of complaints handling, nor any associated reputational risk, is providing sufficient commercial incentive for companies to take action. Recommendation Ofgem should, firstly, understand why competitive and regulatory pressures
https://www.independent.co.uk/news/business/news/ofgem-energy-suppliers-ban-back-billing-customers-gas-electricity-uk-a8239991.html
Mar 05, 2018 · Energy companies will soon be banned from back-billing customers for gas and electricity used more than 12 months previously. Ofgem said correct billing was an …
https://en.wikipedia.org/wiki/Postwatch
In March 2005, Energywatch made a super-complaint to OFGEM about suppliers' billing practices. In response, OFGEM reduced the period within which suppliers could back-bill customers, and required suppliers to introduce a Billing Code of Practice on billing and an …Minister responsible: Vince Cable, Secretary of …
https://en.wikipedia.org/wiki/Office_of_Gas_and_Electricity_Markets
The Office of Gas and Electricity Markets (Ofgem), supporting the Gas and Electricity Markets Authority (GEMA), is the government regulator for the electricity and downstream natural gas markets in Great Britain.It was formed by the merger of the Office of Electricity Regulation (OFFER) and …Headquarters: 10 South Colonnade, Canary Wharf, …
https://slidelegend.com/enforcement-guidelines-on-complaints-and-investigations-ofgem_59e450401723dd81ee654348.html
Where a super-complaint falls to Ofgem, it will consider the evidence submitted and undertake whatever work is necessary to establish the extent, if any, of the alleged problems. Ofgem must then publish a response within 90 days from the day after which the super-complaint was received stating what action, if any, it proposes to take in ...
https://orr.gov.uk/__data/assets/pdf_file/0020/20558/which-super-complaint-industry-briefing-20160114.pdf
2 Legal background Super-complaints are made under section 11 of the Enterprise Act 2002 They can only be made by a ‘designated consumer body’ which means a body designated as such by Order of the Secretary of State – Which? The complaint can be served on the CMA or a regulator designated to receive such complaints
https://www.moneywise.co.uk/news/2018-09-28%E2%80%8C%E2%80%8C/households-face-ps877-rip-loyalty-broadband-mortgage-other-suppliers-says
Sep 28, 2018 · Households face a £877 rip off for loyalty to broadband, mortgage and other suppliers, says Citizens Advice as it issues 'super-complaint'
https://www.dailyrecord.co.uk/news/scottish-news/scots-leccy-chiefs-warn-blackouts-13333350
Sep 30, 2018 · Scott Mathieson wrote to Ofgem to raise his concerns about the lack of investment (Image: UGC) Read More Related Articles. Citizens Advice …
http://news.bbc.co.uk/2/hi/business/4413377.stm
Under the Enterprise Act 2002, consumer bodies, such as Energywatch, can use a super complaint to bring particular issues to the attention of regulators. Ofgem confirmed it had received the complaint and said it would respond within 90 days. As part of the process, Ofgem said it would also be inviting views from energy suppliers. Reform 'resisted'
https://www.independent.co.uk/news/business/news/citizens-advice-super-complaint-utility-companies-loyalty-penalty-a8558926.html
Sep 28, 2018 · Citizens Advice has lodged a super complaint with the competition watchdog after finding that customers who stay with the same provider are paying £4.1bn extra in “loyalty penalties”. The ...Author: Cristian Angeloni
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/?page=6
Ofgem’s commitment to tougher network price controls “should curb excess profits”, says Citizens Advice. 18 December 2018. Citizens Advice, in its role as the official consumer champion for energy, has welcomed Ofgem’s sector specific proposals for the next set of energy network price controls (RIIO-2), and new proposals for changes to the way people are charged for electricity.
https://www.gov.uk/government/publications/what-are-super-complaints
May 07, 2015 · This document summarises what super-complaints are, who can make them to the Competition and Markets Authority (CMA) and the actions that can be taken following a complaint.More information about ...
https://www.oxera.com/wp-content/uploads/media/Oxera/downloads/Agenda/Ofgem-review-(Tom)_1.pdf
− Ofgem’s market investigation in 2005 followed a ‘super-complaint’ from energywatch that the industry’s billing process was detrimental to consumers;2 − fines were levied on a number of suppliers for mis-selling;3 and, more recently, − new regulations restricting price discrimination and
https://www.postonline.co.uk/broker/3815736/analysis-the-dual-pricing-super-complaint
Citizens Advice has launched a super complaint targeting dual pricing to the Competition and Markets Authority. The complaint is the consumer champion’s first in seven years and shines a spotlight on five key areas: home insurance, mobile, broadband, mortgages and cash savings.
https://www.moneysavingexpert.com/shopping/how-to-complain/
So read the Consumer Rights guide first, then if things go wrong, this guide's here to show you how to push your complaint to the max. It includes free template letters for faulty goods, dodgy digital content and shoddy services, plus a new free online tool which helps draft your complaint and manage it too. ... Ofgem is the regulator for ...
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