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https://en.wikipedia.org/wiki/Super-complaint
A super-complaint is a complaint made in the UK by a state-approved "super-complainant"/watchdog organisation on behalf of consumers, which was fast-tracked to a higher authority such as the Office of Fair Trading (prior to its dissolution on 1 April 2014). The official body now in charge of general consumer protection super-complaints is the Competition and Markets Authority.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/284441/oft514.pdf
1.1 This guidance is designed to help those making super-complaints to the Office of Fair Trading (the OFT), the Director General of Tel ecommunications1, the Gas and Electricity Markets Authority, the Northern Ireland Authority for Energy Regulation, the Director General of Water Services, the Rail Regulator and the Civil Aviation Authority
https://www.gov.uk/cma-cases/loyalty-penalty-super-complaint
Sep 28, 2018 · The Enterprise Act 2002 (the Act) makes provision for designated consumer bodies to make super-complaints. A super-complaint, as defined by …
https://www.gov.uk/government/publications/what-are-super-complaints
May 07, 2015 · This document summarises what super-complaints are, who can make them to the Competition and Markets Authority (CMA) and the actions that can be taken following a complaint.More information about ...
https://en.wikipedia.org/wiki/Office_of_Fair_Trading
The Office of Fair Trading (OFT) was a non-ministerial government department of the United Kingdom, established by the Fair Trading Act 1973, which enforced both consumer protection and competition law, acting as the United Kingdom's economic regulator.The OFT's goal was to make markets work well for consumers, ensuring vigorous competition between fair dealing businesses and prohibiting ...Annual budget: £55.843 million (2012-2013)
https://www.fca.org.uk/publication/finalised-guidance/fg13-01-designated-consumer-bodies.pdf
designated to make super-complaints to the OFT may want to discuss their complaint with the OFT before deciding where best to submit their complaint. 1.8 Complaints should be submitted electronically to [email protected] or in hard copy to: Redress Policy
https://www.lovemoney.com/news/11594/how-to-make-a-super-complaint
What is a Super Complaint? Super Complaints were created under the Enterprise Act 2002, and allow for serious complaints that ‘significantly harm the interests of consumers’ to be investigated by a regulator, such as the Office of Fair Trading (OFT). It is a ‘fast track’ system, and the OFT has to …
https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_990
A super-complaint, as defined in section 11(1) of the Act is a complaint submitted by a designated consumer body that ‘any feature or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers. [] …
https://www.fca.org.uk/news/statements/super-complaint-citizens-advice-cma-excessive-prices-disengaged-consumers
Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers several markets, including insurance, cash …
https://uk.practicallaw.thomsonreuters.com/3-505-4864?transitionType=Default&contextData=(sc.Default)
OFT receives super-complaint from Which? about card surchargesby PLC CompetitionRelated ContentOn 30 March 2011, the OFT announced that it has received a super-complaint from Which? in relation to the surcharges that are payable when customers use a debit or credit card.Free Practical Law trialTo access this resource, sign up for a free, 14-day trial of Practical Law.Free trialAlready registered?
https://uk.practicallaw.thomsonreuters.com/2-502-6602?transitionType=Default&contextData=(sc.Default)
Jun 29, 2010 · OFT publishes response to super-complaint on cash ISAsby PLC CompetitionRelated ContentOn 29 June 2010, the OFT published its response to a super-complaint by Consumer Focus relating to cash ISAs.Free Practical Law trialTo access this resource, sign up for a free, 14-day trial of Practical Law.Free trialAlready registered? Sign in to your account.
https://www.theguardian.com/money/2011/mar/03/citizens-advice-super-complaint-debt-firms
Mar 03, 2011 · National charity Citizens Advice, which has seen complaints from victims rise steadily over the past year, has lodged a super complaint with regulator the Office of Fair Trading (OFT) and is ...
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/citizens-advice-issues-super-complaint-as-loyal-customers-continue-to-be-penalised-by-over-4-billion-a-year/
Sep 28, 2018 · This is the fourth super-complaint to be lodged with by Citizens Advice since the new powers designed to end market abuses were introduced in 2002. The first was about doorstep selling and triggered an Office of Fair Trading (OFT) investigation.
https://orr.gov.uk/__data/assets/pdf_file/0020/20558/which-super-complaint-industry-briefing-20160114.pdf
3 Previous super-complaints Misleading and opaque practices in the grocery market (2015) - Which? to CMA Travel Money (2011) – Consumer Focus to OFT Credit and debit surcharges (2010) - Which? to OFT Supply of beer in UK pubs (2009) - Campaign for Real Ale to OFT (no action taken) Restrictions on business structures & direct access in the Scottish Legal Profession (2007) - Which? to OFT
https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint
The Australian Financial Complaints Authority is an external dispute resolution (EDR) scheme to deal with complaints from consumers and small businesses about financial services and products. Contact the Australian Financial Complaints Authority on 1300 565 562 or visit their website for more information.
https://www.which.co.uk/news/2011/03/citizens-advice-submits-super-complaint-to-oft-246524/
Mar 02, 2011 · Citizens Advice, like Which?, has legal powers under the Enterprise Act 2002 enabling it to file super-complaints with the Office of Fair Trading (OFT). A super complaint allows designated consumer bodies to complain to the OFT and specific sectoral regulators about market features that may be significantly harming consumers’ interests.
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/citizens-advice-welcomes-oft-response-to-its-super-complaint-on-cold-call-credit-but-wants-cold-calls-banned/
Jun 01, 2011 · Citizens Advice today welcomed the Office of Fair Trading’s (OFT) response to their super complaint on cold call credit and debt management.* A report published by the charity in March revealed how tens of thousands of people are being tricked out of large sums of money by rogue loan finder firms taking advantage of the difficult economic ...
https://www.fairtrading.nsw.gov.au/contact-us
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https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/322832/Annexe_E_Market_Studies_super-complaints_and_reviews_of_undertakings_and_orders.pdf
1 OFT Annual Report and Accounts 2013 to 2014 Annexe E Markets work, (calls for evidence/information, market studies, super-complaints, and reviews of undertakings and orders), 1 …
https://www.theguardian.com/money/2004/mar/03/consumeraffairs.housinginretirement
Mar 03, 2004 · 'Super-complaint' triggers care home investigation ... Share via Email; The Office of Fair Trading (OFT) today announced an investigation into the …
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