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https://www.gov.uk/government/publications/what-are-super-complaints/what-are-super-complaints
What is a super-complaint? A super-complaint, as defined by section 11(1) of the Enterprise Act 2002 (EA02), is a complaint submitted by a designated consumer body that ‘any feature, or ...
https://www.theguardian.com/money/2011/sep/21/super-complaint-foreign-currency-fees
Sep 21, 2011 · Travel Money What term do you want to search? ... The British Bankers' Association said it was disappointed that Consumer Focus had not alerted it …Author: Lisa Bachelor
https://www.prweb.com/releases/2011/9/prweb8815764.htm
Sep 21, 2011 · (PRWEB UK) 21 September 2011. Currency broker TorFX reacts to news that the OFT is investigating whether consumers are receiving a poor deal on foreign currency from the major banks. Watchdog Consumer Focus has made a "super complaint" to the Office of Fair Trading claiming that consumers are paying too much for foreign currency.
https://marketinglaw.osborneclarke.com/advertising-regulation/oft-acts-on-travel-money/
Feb 13, 2012 · After a super-complaint by Consumer Focus the Office of Fair Trading has found that consumers are being disadvantaged by confusing deals for buying travel money and using cards overseas. After industry talks, OFT has announced agreed steps to be taken by banks and other providers. Manana Shrimpling reports.
https://www.gov.uk/cma-cases/loyalty-penalty-super-complaint
Sep 28, 2018 · The CMA's response to the super-complaint has been published and added to the page, as well as a link to an executive summary, glossary and annexes. ...
https://www.which.co.uk/policy/public-services/372/care-home-sector-which-super-complaint
However, this super-complaint submitted to the OFT by Which? in December 2003 put forward evidence to indicate that the market was not functioning in the best manner possible. This market failure ranged from the market power of local authorities, the NHS and local care homes through to fundamental issues of consumer redress, contracting and ...
https://www.thisismoney.co.uk/money/cardsloans/article-2009033/OFT-vows-punish-travel-firms-hidden-card-surcharges-Which-super-complaint.html
Jun 28, 2011 · OFT vows to punish travel firms for hidden card surcharges from Which? super complaint Some links in this article may be affiliate links. If you click on them we may earn a small commission.
https://www.theguardian.com/money/2011/mar/03/citizens-advice-super-complaint-debt-firms
Mar 03, 2011 · Citizens Advice lodges super complaint against cold call debt firms ... lenders are being conned out of money by unscrupulous loan finder and debt management firms – …
https://conversation.which.co.uk/money/oft-which-card-surcharges-super-complaint/
Jun 28, 2011 · The Office of Fair Trading (OFT) announced today that it too agrees with our surcharges super complaint.. It’s provided its recommendations for a short and long-term solution to the issue of excessive card surcharges.The quick win is price transparency.
http://www.slaughterandmay.com/media/1625827/uk-competition-and-regulatory-newsletter-19-sept-02-oct-2011.pdf
Oct 02, 2011 · OFt receives super-complaint from consumer Focus about the cost of travel money Consumer Focus, the publicly funded consumer body, has issued a super-complaint to the OFT requesting it to investigate the amount consumers pay for their holiday money. Consumer Focus estimates that a consumer spending £700 while on holiday abroad
https://www.which.co.uk/policy/public-services/368/private-dentistry-market-which-super-complaint
In October 2001 Which? submitted a super-complaint to the OFT asking it to undertake a thorough examination of the private dentistry sector. The key problems highlighted by the super-complaint included: Lack of pricing transparency.
https://www.lovemoney.com/news/11594/how-to-make-a-super-complaint
What is a Super Complaint? Super Complaints were created under the Enterprise Act 2002, and allow for serious complaints that ‘significantly harm the interests of consumers’ to be investigated by a regulator, such as the Office of Fair Trading (OFT). It is a ‘fast track’ system, and the OFT has to …
https://orr.gov.uk/__data/assets/pdf_file/0020/20558/which-super-complaint-industry-briefing-20160114.pdf
3 Previous super-complaints Misleading and opaque practices in the grocery market (2015) - Which? to CMA Travel Money (2011) – Consumer Focus to OFT Credit and debit surcharges (2010) - Which? to OFT Supply of beer in UK pubs (2009) - Campaign for Real Ale to OFT (no action taken) Restrictions on business structures & direct access in the Scottish Legal Profession (2007) - Which? to OFT
https://en.wikipedia.org/wiki/Office_of_Fair_Trading
The Office of Fair Trading (OFT) was a non-ministerial government department of the United Kingdom, established by the Fair Trading Act 1973, which enforced both consumer protection and competition law, acting as the United Kingdom's economic regulator.The OFT's goal was to make markets work well for consumers, ensuring vigorous competition between fair dealing businesses and prohibiting ...Annual budget: £55.843 million (2012-2013)
https://www.rpc.co.uk/perspectives/financial-services-regulatory-and-risk/oft-to-investigate-super-complaint-into-high-costs/
OFT to investigate 'super-complaint' into high costs of currency and using cards overseas 21 September 2011 The OFT this morning confirmed that it has received a 'super complaint' from Consumer Focus, a dedicated consumer body, about the high costs to the consumer of using credit and debit cards overseas and obtaining foreign currency.
https://www.pinsentmasons.com/out-law/news/oft-to-investigate-foreign-currency-charges-following-watchdog-complaint
The Office of Fair Trading (OFT) said it would look into issues in the foreign currency market after receiving a 'super-complaint' from consumer watchdog group Consumer Focus. "The watchdog believes that a combination of complex charges and poor or misleading information means consumers are paying too much when buying foreign money or using ...
https://www.internationallawoffice.com/Newsletters/Competition-Antitrust/United-Kingdom/Norton-Rose-Fulbright-LLP/CMA-responds-to-Which-super-complaint-on-grocery-sector-pricing-practices
Jul 30, 2015 · Introduction What is a super-complaint? Promotional and pricing practices Price matching CMA response. Introduction. The Competition and Markets Authority (CMA) has published its response to a super-complaint submitted by consumer body Which? on …
https://www.thisfrenchlife.com/thisfrenchlife/2011/12/foreign-currency-charges-clearer.html
THE Office of Fair Trading (OFT) has secured agreement from banks and travel money providers to significantly improve the information on options available for consumers purchasing foreign currency in the UK or using credit and debit cards abroad. Following a super-complaint from Consumer Focus, the OFT has found that charges...
https://www.bbc.com/news/business-16259123
Dec 20, 2011 · Banks and credit card companies agree to scrap some travel money charges, after pressure from the Office of Fair Trading. ... group can make a super-complaint to the Office of Fair Trading …
https://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/8777986/British-travellers-paying-too-much-for-their-holiday-money.html
Sep 21, 2011 · British travellers 'paying too much' for their holiday money Consumer Focus has issued a super-complaint to the Office of Fair Trading (OFT) about …
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