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https://www.ofcom.org.uk/complain-to-ofcom
Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place.
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.
https://community.bt.com/t5/Archive-Staging/Complaining-to-Ofcom-and-demanding-compensation-from-BT/td-p/542231/page/3
I haven't run a search on BT's complete website for a copy of the complaints procedure in case I find there isn't one there. ... then come back and say as the matter has not been resolved satisfactorily your next option is to contact Oftel/ombudsman. ... And even after the customer's explaining and locating BT's own complaints procedure and ...
https://www.bt.com/help/home/complaints.html
Availability of BT Broadband and BT Infinity in my area. To see which BT Broadband services are available at your property use the BT.com availability checker. Sometimes, even though a street cabinet may have been enabled with fibre broadband it doesn't …
https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
Jul 27, 2016 · Whether you’re experiencing a BT Broadband outage or fed up with EE’s coverage in your area, the UK communications regulator known as Ofcom is there to hear your complaints.
https://www.theregister.co.uk/2003/07/11/oftel_dismisses_freeserve_bt_complaint/
Jul 11, 2003 · Oftel dismisses Freeserve BT complaint ... claim victory in key competition dispute Freeserve nears 70k BB punters BT admits distribution talks with Dixons BTo tops Oftel complaints …
https://www.telegraph.co.uk/finance/4467104/BT-rivals-complain-to-Oftel.html
Oct 01, 2000 · They are demanding that Oftel, which has been slated for not being tough enough on BT, should confirm that it has been acting in a discriminatory way and issue an order against BT to …Author: Mary Fagan
https://www.theguardian.com/media/2000/oct/02/citynews
12.30pm: The row over BT's unbundling of local loops intensified this morning after a group of rivals filed a complaint with the telecoms regulator, Oftel, Dan Milmo reports.
https://ofcomforms.secure.force.com/formentry/SitesFormCSLEOnDemandComplaints
How to complain: Please read these instructions carefully before submitting information to Ofcom. If you want to complain about a programme you’ve watched on a video on demand service please use this form. The rules video on demand providers must follow are different to the rules for television and radio broadcasters. You may want to take a ...
http://news.bbc.co.uk/2/hi/business/431011.stm
Following customer complaints, Oftel has been investigating the problem since May. Other clashes with Oftel. It is not the first time that BT has clashed with the regulator on access to rival services. Last month Oftel ordered BT to open its high-speed Internet service, which is plans to roll out in the next six months, to rivals by 2001.
http://www.btcomplaint.com/contact-numbers-and-addresses-for-complaining-to-bt-customer-service/
One of the most frequently asked questions on this BT complaint forum is customers asking for a BT complaint contact number or address other than the contacts that BT provide using 150 or 151 numbers. We’ve read past BT complaints and researched other forums and come up with a list of BT customer service numbers, BT contact numbers and BT complaints addresses.
https://www.theguardian.com/technology/2001/aug/23/internet.business
Aug 23, 2001 · Oftel, the telecoms regulator, today stepped up the pressure on BT to boost competition in high-speed internet services by ordering the telecoms giant to provide a "reasonable service" to ...
https://money.cnn.com/1999/10/21/europe/bt_oftel/
Oct 21, 1999 · Neither BT nor the watchdog would disclose the number of complaints from residential customers. Oftel, however, promised it would start "naming and …
https://www.ombudsman-services.org/sectors/communications
Common complaints in the communications sector. We know how important it is to stay connected and how inconvenient it is to experience issues with a service that you rely on. Our history dealing with complaints means we understand the most common types of problems and how to go about resolving them as quickly as possible.
https://en.wikipedia.org/wiki/Oftel
The Office of Telecommunications (Oftel) (the telecommunications regulator) was a department in the United Kingdom government, under civil service control, charged with promoting competition and maintaining the interests of consumers in the UK telecommunications market. It was set up under the Telecommunications Act 1984 after privatisation of the nationalised operator BT.
https://www.pinsentmasons.com/out-law/news/oftel-attacks-bt-conditions-for-local-loop-unbundling
"Oftel has found in favour of the operators' complaints that the contract proposed by BT was not reasonable in a number of important areas. "The terms and conditions proposed by Oftel will ensure that operators receive the necessary support services from BT, and that operators can challenge BT using independent experts.
https://www.independent.co.uk/news/business/oftel-in-favour-of-bt-reference-1539507.html
OFTEL, the telecommunications industry watchdog, would welcome a reference of BT to the Monopolies and Mergers Commission on the ability of other telephone companies to gain access to BT's network.
https://ofcomforms.secure.force.com/formentry/SitesFormCCTSilentCalls
However, please do not use this complaint form for submitting complaints about other types of nuisance call. Ofcom's consumer guide provides information on other types of nuisance calls and details of how to complain about them. Apart from a confirmation email we are not able to respond to individual complaints.
https://www.pinsentmasons.com/out-law/news/oftel-releases-consumer-complaints-data
Telewest and NPower follow with 0.5 complaints per 1,000 users, whilst BT and Eurocall are next with 0.4. The industry average is, according to Oftel, 0.3 complaints per 1,000 customers. Oftel also said that 11% of complaints received so far this year have been about ISPs.
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