Pals Complaints Leaflet

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What is PALS (Patient Advice and Liaison Service)? - NHS

    https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
    The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. ... the NHS complaints procedure, including how to get independent help if you want to make a complaint ;

Patient Advice and Liaison (PALS) and Complaints

    https://www.hrch.nhs.uk/patients/patient-advice/
    For more information about HRCH's Patient Advice and Liaison Service (PALS), download our PALS leaflet. An easy-read version is also available here: PALS information leaflet - easy read PALS online enquiry form (click to expand)

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …

ELFT - PALS

    https://www.elft.nhs.uk/Contact-Us/PALS
    Download our PALS leaflet here PALS can help when you have concerns about the treatment and care we provide, when you need advice or don't know where to turn. PALS provides confidential advice: ... PALS & Complaints Department The Green 1 Roger Dowley Court Russia Lane

Patient Advice and Liaison Service (PALS) - Avon and ...

    http://www.awp.nhs.uk/advice-support/pals/
    Here to help. The Patient Advice & Liaison Service (PALS) is a free, confidential and impartial service available to everyone who uses the Trust's mental health services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue.

Patient Advice and Liaison Service (PALS) - Oxford ...

    https://www.ouh.nhs.uk/patient-guide/feedback/pals.aspx
    The Oxford University Hospitals (OUH) Patient Advice and Liaison Service (PALS) is committed to improving the service we give to our patients. It is a confidential service that aims to: advise and support patients, their families, and their carers

Patient Advice and Liaison Services (PALS) - Tees Esk and ...

    https://www.tewv.nhs.uk/about-us/patient-advice-and-liaison-services-pals/
    We may not be able to investigate complaints made more than one year after the event complained about as we may not be able to carry out a thorough investigation. Patient advice and liaison service (PALS) As an alternative to speaking to staff about concerns, the PALS team aims to: advise and support patients, their families and carers

Patient advice and liaison service (PALS) United ...

    https://www.ulh.nhs.uk/patients/patient-experience/pals/
    If you have concerns or questions about any aspect of your care, or the service you receive, it is best to first speak with a member of staff involved with your/their care. If you find that staff cannot help you, or you are not comfortable speaking with them, you can contact Patient Advice and Liaison Service (PALS).

PALS and Complaints

    https://www.leedsth.nhs.uk/patients-visitors/patient-and-visitor-information/patient-experience/patient-advice-and-liaison-service-pals-and-complaints/
    PALS and Complaints. ... We do value concerns and complaints as a means of improving the quality of our service and staff within the Patient Experience Department will be happy to guide you through the process, or answer any questions you may have. As a point of information, if you are solely seeking compensation we are unable to deal with such ...

Patient Advice and Liaison Service (PALS) :: Surrey and ...

    https://www.sabp.nhs.uk/contact/pals
    Nadeem Khan, PALS and Complaints Coordinator 01372 216203. You can also send us an SMS text on 07786 202 545 (messages are responded to during office hours only). We are available from 9am to 5pm, Monday to Friday and will respond to your query within 24 hours. Complaints are acknowledged within three working days.

Liaison Service (PALS) Patient Advice

    https://www.pat.nhs.uk/downloads/patient-information-leaflets/corporate/980%20The%20PALS%20Service.pdf
    Patient Advice & Liaison Service (PALS) This leaflet explains how PALS can help if you have comments or concerns about the service provided by our hospitals. At Pennine Acute Hospitals NHS Trust we are committed to providing the very best quality care in a friendly, pleasant and professional environment.

Patient relations (PALS) – Hull CCG

    https://www.hullccg.nhs.uk/patient-relations-pals/
    Patient relations are not able to help with social care complaints, although they can advise you on who to contact. If you’re pleased with one of the services commissioned by the CCG or wish to raise a concern or make a complaint, then please let us know by contacting us by phone, letter or email: Email: [email protected] Phone: 01482 335409

Complaints, Concerns and Compliments :: Midlands ...

    https://www.mpft.nhs.uk/service-users-carers/complaints-concerns-and-compliments
    The PALS Team will acknowledge receipt of your concerns and to explain the process either verbally or by your chosen method of contact. PALS will be unable to assist any individual who is already pursuing the Formal Complaints process with the same issue.

PALS - Cambridgeshire and Peterborough NHS Foundation Trust

    https://www.cpft.nhs.uk/about-us/pals.htm
    PALS achieves this by liaising with staff and managers, other PALS services and health-related organisations. We provide information about the Trust’s services and other health-related issues and we act as a gateway to independent advice and advocacy support from local and national sources, including the Independent Complaints Advocacy Services.

Can I get help to make a complaint? How to contact us PALS ...

    https://www.hct.nhs.uk/media/2522/pals-complaints-leaflet.pdf
    PALS or complaints team this will not adversely affect your care. We will treat all the information you give us in the strictest confidence. We may need to collect personal information from you in ... PALS leaflet - updated.qxp_A4 6pp Leaflet 4 Colour.qxd 20/04/2016 11:56 Page 2.

Dorset HealthCare :: Advice and support (PALS)

    https://www.dorsethealthcare.nhs.uk/patients-and-visitors/compliments-concerns-and-complaints/patient-advice-liaison-service-pals
    Dorset HealthCare's Patient Advice and Liaison Service (PALS) is a free, confidential service offering support to help you sort out any concerns you may have about the care we provide, and guide you through the different services provided by the Trust.

Patient Advice and Liaison and Complaints Services ...

    https://www.hct.nhs.uk/contact-us/patient-advice-and-liaison-and-complaints-services/
    Patient Advice and Liaison and Complaints Services; Patient Advice and Liaison and Complaints Services. The Patient Advice and Liaison Service (PALS) is here to help when you need advice and have a complaint, concerns or don’t know where to turn. ... PALS leaflet PALS leaflet easy read version. Hertfordshire Community NHS Trust Unit 1a Howard ...

Patient Advice and Liaison Service (PALS)

    http://www.awp.nhs.uk/media/426546/pals-leaflet-easy-read.pdf
    PALS, Avon & Wiltshire Mental Health Partnership NHS Trust Bath NHS House Newbridge Hill Bath, BA1 3QE You can email us at: [email protected] We can supply larger print copies of this leaflet and we can put it on tape too. Please ask if you would like one of these. Lead: PALS & Complaints Manager Leaflet code: 119 Approval date: May 2012

Patient Information Patient Advice and Liaison Service (PALS)

    https://www.gwh.nhs.uk/media/322770/patientadviceandliaisonservice-pals-leaflet.pdf
    you can contact PALS who will liaise on your behalf with the Clinical Division in order to facilitate resolving the concerns you may have. If you wish to make a complaint please contact PALS who will help guide you through the complaints process. Should the Trust be unable to resolve your complaint then you can approach the



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