Parish Council Complaints Policy

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Model Complaints Procedure – …ask your council

    http://askyourcouncil.uk/understanding-your-council/making-a-complaint/model-complaints-procedure/
    Councils should handle complaints in full council or nominate councillors who are authorised to deal with complaints but are not involved with the particular case. 2.2. If the complaint is handled by the full council then two nominated councillors should not take part in the proceedings.

Complaints Policy - Heath and Reach Parish Council Website

    https://heathandreach.org.uk/complaints-policy-and-procedures/
    The Parish Council will try to adhere to the timings outlined in this policy, but in the case of a complex complaint, or the absence of a member of staff who is involved in the complaint, may mean that the timings have to vary.

Making a complaint – …ask your council

    http://askyourcouncil.uk/understanding-your-council/making-a-complaint/
    According to CPALC, complaints against Parish Councils, Councillors and Clerks are among the most frequently posted or searched questions on their website. The reasons behind this upsurge in complaints is unclear. Yet what is known, is the lack of understanding by both councils and residents.

COMPLAINTS POLICY AND PROCEDURE - Balsall Parish Council

    http://www.balsallparishcouncil.gov.uk/wp-content/uploads/2018/06/COMPLAINTS-POLICY-AND-PROCEDURE.pdf
    The parish council will operate the following process to resolve complaints depending on the number of staff the council has: The Clerk or officer nominated by the Clerk; and then Members of the Staffing Sub-Committee. 5. If the council’s staff cannot resolve the complaint to the satisfaction of the complainant…

Complaints Procedure - Wilmington Parish Council Dartford ...

    http://www.wilmingtonpckent.uk/community/wilmington-parish-council-13275/complaints-procedure/
    The following is the Parish Council’s procedure for dealing with complaints about the Council’s administration or its procedures, a complaint against the Clerk or a complaint against a Parish Councillor. Complaints about a policy decision made by the Council will be referred back to the Council for consideration. The procedure...

Complaints Policy Abbots Langley Parish Council

    https://www.abbotslangley-pc.gov.uk/complaints-policy/
    The Council has put in place a Complaints Policy. It is hoped that most complaints can be resolved quickly and effectively through an informal complaint. On occasions though users of our services may feel that the informal process has not resolved the complaint, or that the matter is too serious to be handled informally. In these cases there is a formal complaints process.

Complaints Procedure Policy - Matlock Bath Parish Council

    http://www.matlockbathparishcouncil.gov.uk/index.php/policy-documents/262-complaints-procedure-policy
    Complaints Procedure Policy. The Complaints Policy sets out procedures for dealing with complaints that anyone might have about Matlock Bath Parish Council's administration and procedures. It applies to the Clerk for the Parish Council. Councillors are covered by the Code of Conduct which was adopted on 15th May 2019.

Comments, Compliments and Complaints Policy and Procedure

    https://www.greatbaddowparishcouncil.gov.uk/uploads/files/Complaints%20Policy%20and%20Procedure%20%20Sept%202018.pdf
    1. Complaints initially handled by the Clerk of the Council – If the complaint is not resolved in Stage 1, the complainant may ask for a review of the case by the Chairman of the Council, who...

Markfield Parish Council - Complaints Policy - Markfield ...

    https://www.markfieldpc.org.uk/markfield-parish-council-services/access-to-information/markfield-parish-council-complaints-policy
    Markfield Parish Council Complaints Policy . The following Complaints Policy has been created based on the framework suggested by the National Association of Local Councils. This policy is intended to assist local residents to deal with complaints against actions of the Council’s staff or its administration.

Measham Parish Council Complaints Policy Complaints ...

    https://www.meashamparishcouncil.gov.uk/uploads/complaints-proceedure.pdf
    Measham Parish Council Complaints Policy Complaints against the Parish Clerk or staff Complaints about an employee of the Council (i.e. the Clerk) should be dealt with as an employment matter. The...

Complaints Policy - Pembury Parish Council Kent

    https://pemburyparishcouncil.gov.uk/wp-content/uploads/2018/05/180514-Complaints-Policy-ADOPTED.pdf
    to the Clerk or Chairman of the Parish Council as appropriate. The complaint should cover as much detail as possible and enclose any relevant supporting documentation. 2. The Clerk or Chairman of...

FRIVOLOUS, VEXATIOUS, ABUSIVE OR PERSISTENT …

    https://longcotparishcouncil.org.uk/pdf-policy/Vexatious%20complaints%20policy.pdf
    This policy is to assist Longcot Parish Council (LPC) deal with anyone who repeatedly complains about the same issue although LPC has replied to the complaint, or who appears to go out of their way to find things to complain about as a means of harassing the council, or who complains in an unreasonable way. The situation to be addressed

Complaints Policy Rollesby Parish Council

    https://rollesbypc.norfolkparishes.gov.uk/2020/02/07/complaints-policy/
    Welcome. This site has been created by the Parish Council to allow us to better connect with the people living and working in our town. You can read more about what the council does here and you can leave a response on most pages to let us know your views on the subject.

Vexatious Complaints Procedure - Downton, Wiltshire

    http://downtonparishcouncil.gov.uk/wp-content/uploads/2012-12-00-VexatiousComplaintsPolicy.pdf
    4.1 The Parish Council will ensure that the complaint is being, or has been, investigated properly according to the adopted complaints procedure. 4.2 In the first instance the Clerk will consult...

Complaints Policy – Blean Parish Council

    https://www.bleanpc.kentparishes.gov.uk/complaints-policy/
    The following is Blean Parish Council’s Code of Practice in Handling Complaints: 1. On receipt of a complaint concerning the procedures or administration of Blean Parish Council to either a...

Complaints Procedure Slip End Parish Council

    https://slipendparishcouncil.co.uk/complaints-procedure/
    The Clerk or the Chairman of the Council will notify you within 20 working days of the outcome of your complaint and of what action (if any) the Council proposes to take as a result of your complaint.

Grievance Policy - South Petherton Parish Council

    http://southpethertonparishcouncil.gov.uk/15-Grievance-Policy.aspx
    Policy Statement 1.1 The Council recognises that individual employees or groups of employees may, from time to time, feel aggrieved about an aspect of their employment and accepts that each...



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