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https://www.nhsconfed.org/~/media/Confederation/Files/public%20access/PASC_inquiry_NHS%20complaints_clinical%20failure.pdf
Public Administration Select Committee inquiry on NHS complaints and clinical failure Written evidence from the NHS Confederation ... and the public about the complaints process, which has been made more difficult to understand with the complexity of the new commissioning landscape and a more diverse
https://www.parliament.uk/business/committees/committees-a-z/commons-select/public-administration-select-committee/news/iq-complaints-handling/
Mar 26, 2013 · Public Administration Select Committee announces double inquiry. In the wake of the Francis Report into failings at the Mid Staffordshire Hospital, PASC is launching two new inquiries into how complaints about public services are handled.
https://www.parliament.uk/documents/commons-committees/public-administration/I-and-Q-on-Complaints-Handling-FINAL.pdf
PUBLIC ADMINISTRATION SELECT COMMITTEE (PASC) Complaints handling: Issues and Questions Paper The Public Administration Select Committee (PASC) is carrying out two inquiries into the way that complaints about Government departments and their agencies are handled. The first inquiry, entitled Complaints: do they make a difference?, will look at ...
https://www.theguardian.com/local-government-network/2013/nov/07/public-service-complaints-valuable-dangerous
Nov 07, 2013 · Oliver Letwin MP, at the public administration select committee (PASC) inquiry into complaints, said he wanted to bring about a culture change …
https://www.civilserviceworld.com/articles/news/pasc-inquiry-aims-solutions-clinical-failures-nhs
Dec 17, 2014 · The Public Administration Select Committee (PASC) is launching an inquiry into the best way of dealing with clinical failure in the NHS. PASC believes that the way clinical failures are handled by the NHS and its watchdogs does not “foster positive outcomes or learning from mistakes”.
https://publications.parliament.uk/pa/cm201314/cmselect/cmpubadm/229/229.pdf
More complaints please! 3 Summary Complaints about the NHS, and the handling of those complaints, were described by the Parliamentary and Health Service Ombudsman as a “toxic cocktail”, a combination of a reluctance on the part of citizens “to express their concerns complaints”, and a or
http://www.ajustnhs.com/wp-content/uploads/2012/05/PASC-Report-Complaints-W-B-April-20141.pdf
More complaints please! 3 Summary Complaints about the NHS, and the handling of those complaints, were described by the Parliamentary and Health Service Ombudsman as a “toxic cocktail”, a combination of a reluctance on the part of citizens “to express their concerns or complaints”, and a
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https://www.theguardian.com/public-leaders-network/2013/nov/28/complaints-public-sector-difference
Nov 28, 2013 · Complaints to the public sector: do they make a difference? – Livechat Join our livechat on Friday 6 December from 12 noon ... • The PASC inquiry findingsAuthor: Tamsin Rutter
https://publications.parliament.uk/pa/cm201415/cmselect/cmpubadm/886/886.pdf
This Report follows our inquiry into how the system for investigating clinical incidents is working in the NHS and what can learnedbe from other sectors that need to investigate safety lapses or incidents that cause injury or death. Our inquiry was prompted by a paper
https://phsothetruestory.com/2015/04/09/without-accountability-you-get-impunity-and-that-leaves-all-of-us-at-risk/
Apr 09, 2015 · Without accountability you get impunity and that leaves all of us at risk. Date: April 9, ... public and parliamentarians if we are to deliver a proper and fit Ombudsman service as a result of the PASC inquiry. British Health Department Must Handle Complaints Over Health Care. BY ...
https://phsothetruestory.com/without-accountability-you-get-impunity-and-that-leaves-all-of-us-at-risk/
We must continue to work together, public and parliamentarians if we are to deliver a proper and fit Ombudsman service as a result of the PASC inquiry. British Health Department Must Handle Complaints Over Health Care
https://sharmilachowdhury.com/2015/01/03/call-for-evidence-nhs-complaints-and-clinical-failure/
17 December 2014 Public Administration Select Committee (PASC) invites written evidence on the issue of NHS Complaints and Clinical Failure, ahead of oral evidence sessions early in the new year. Inquiry: NHS complaints and clinical failure Public Administration Select Committee PASC launches a new inquiry into how incidents of clinical failure in the NHS are investigated…
https://www.instituteofcustomerservice.com/media-centre/blog/how-to-implement-efficient-complaint-handling
Committee members can choose their own subjects of inquiry and seek evidence from a wide range of groups and individuals with relevant interests and experience. Over the past year, PASC conducted several inquiries into complaints handling.
https://www.politicshome.com/news/uk/health-and-care/press-release/medical-defence-union/51881/mdu-welcomes-call-improvements
MDU welcomes call for improvements to ombudsman's complaint investigations. ... the PASC inquiry. He said that when assisting doctor and dentist members the MDU had seen a deterioration in the ...
https://www.politicshome.com/opinion/institute-customer-service/70670/how-implement-efficient-complaint-handling
The Institute of Customer Service responds to today's PASC report on public services, asking how effective complaints really are. ... How to implement efficient complaint handling?
https://blogs.berkeley.edu/2015/03/31/unaccountability-is-bad-for-public-health-and-democracy/
Mar 31, 2015 · One month later, the PASC announced its investigation into the complaints system. The myth of cultural change. The PASC unambitiously and unscientifically follows all previous inquiries in calling for a change of “culture.” In February 2013, Robert Francis QC completed a public inquiry into the scandal at Mid-Staffs. He made 290 ...
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https://www.nhsconfed.org/resources/2015/04/incident-investigation-and-complaints-handling-still-falling-short-according-to-pasc
Incident investigation and complaints handling still falling short, according to PASC. 07 / 04 / 2015. Investigating clinical incidents in the NHS ... The NHS Confederation submitted written evidence to the inquiry in January and is mentioned several times in the report.
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