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https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2565819/
While the use of patient complaints in assessing patient satisfaction and quality of care has received much attention, 1,2,3,4,5,6,7,8 relatively little is published regarding another valuable source of feedback to the emergency department (ED)—that is, complaints received …Cited by: 20
https://www.ncbi.nlm.nih.gov/pubmed/11993834
RESULTS: In all, 2,419 emergency department patients complained about a total of 3,418 separate issues (15.4% of all issues from all hospital departments). Of these, 1,157 complaints (47.80%) were received by telephone and 829 (34.3%) were received by letter; 1,526 (63.1 %) complaints were made by a person other than the patient.Cited by: 139
https://onlinelibrary.wiley.com/doi/abs/10.1046/j.1442-2026.2002.00284.x
Objective: Emergency department patient complaints are often justified and may lead to apology, remedial action or compensation. The aim of the present study was to analyse emergency department patient complaints in order to identify procedures or practices that require change and to make recommendations for intervention strategies aimed at decreasing complaint rates.Cited by: 139
https://www.researchgate.net/publication/5870235_Patients'_complaints_in_a_hospital_emergency_department_in_Singapore
This study analysed the complaint rates, profile and trend, and complainant profile of patients' complaints received by the National University Hospital Emergency Medicine Department.
https://jobs.tmcaz.com/patient-relations-representative-emergency-department/job/11933632
Intervenes in emotional crisis situations as they involve patient, families of patients, or nursing personnel. Coordinates education to facilitate patient communication such as with the use of the Cyracom system. Collaborates with the legal department for assistance with regulations and best practices so …Work Location: Tucson, 85712, AZ
https://bmcemergmed.biomedcentral.com/articles/10.1186/1471-227X-14-20
Aug 08, 2014 · Emergency Department (ED) care has been reported to be prone to patient safety incidents (PSIs). Improving our understanding of PSIs is essential to prevent them. A standardized, peer review process was implemented to identify and analyze ED PSIs. The primary objective of this investigation was to characterize ED PSIs identified by the peer review process. A secondary …Cited by: 9
https://qualitysafety.bmj.com/content/15/5/344
Oct 01, 2006 · While the use of patient complaints in assessing patient satisfaction and quality of care has received much attention, 1– 8 relatively little is published regarding another valuable source of feedback to the emergency department (ED)—that is, complaints received from physicians, nurses, and hospital administrators.Cited by: 20
https://pxjournal.org/cgi/viewcontent.cgi?article=1090&context=journal
Managing patient expectations at emergency department triage, Shah et al. 32 Patient Experience Journal, Volume 2, Issue 2 - Fall 2015 reducing the dissatisfaction levels among patients 19 and improving ED patient experience and satisfaction 20. Managing …Cited by: 7
https://www.researchgate.net/publication/223851186_WITHDRAWN_Patient_Complaints_in_the_Emergency_Department
IntroductionThis study was conducted for the purpose of determining patients’ complaints in an emergency department.MethodsThis study, designed as a descriptive and analytic type of research ...
https://www.pmcv.com.au/computer-matching-service/resources/755-research-grant-report-gvh-and-um/file
Reducing Patient Complaints about Communication in Emergency Department 2 The Reducing complaints about communication in the Emergency Department: A communication skills training intervention for junior doctors project was carried out with seeding funding from …
https://www.compass-clinical.com/four-emtala-requirements-know-probably-dont/
Jan 02, 2018 · Things seemed to have calmed down after several months of problems in the emergency department (ED). Previously, delays in hospital admissions, patient complaints, long wait times, and an increasing number of patients leaving without treatment had become commonplace. Now, things are back to the way they should be. Then the phone rings.
https://www.sciencedirect.com/science/article/pii/S1522840103000958
EMERGENCY DEPARTMENT (ED) OVERCROWDING is a topic of growing interest in the media. In 2001, it was estimated that there were more than 107.5 million visits to EDs throughout the nation1 and in 2002, > 60% of EDs were found to be operating over capacity.2 As a result, waiting times and ED length of stay are on the rise, and maintaining (let alone improving) patient satisfaction has become even ...Cited by: 2
https://www.mdedge.com/emergencymedicine/article/113659/trauma/patient-safety-emergency-department
Patient safety has received increased attention since the late 1990s. In 1999, The Institute of Medicine published “To Err is Human: Building a Safer Health System,” 1 followed by “Crossing the Quality Chasm: A New Health System for the 21st Century” 2 in 2001 to document patient-safety issues and recommend improvements in medical care to reduce errors.
http://www.hkcem.com/html/publications/Journal/2000-2/p16-21.pdf
Tam et al./A three-year review of complaints in emergency department 17 misdiagnosis, inadequate management, environment and others. The relative distribution of dissatisfaction, complainant’s sex and patient’s age was also analysed. All the complaints were carefully analysed for its validity based on all written documentation available ...
https://www.ohsu.edu/health/patient-relations
The OHSU Patient Relations Department is available for you to turn to if you need answers and assistance or if you have problems, complaints or concerns related to your care at OHSU.
https://onlinelibrary.wiley.com/doi/abs/10.1111/1742-6723.12975
Utilising aggregate numbers, the overall paediatric complaint ratio was 0.98:1000 presentations, and the total adult department complaints were 1.78:1000 presentations. Conclusion. As seen in this study the vast majority of patient complaints were associated with treatment and communication issues and skewed towards doctors.Cited by: 2
https://www.cdc.gov/nchs/fastats/emergency-department.htm
Jan 19, 2017 · Emergency Department Visits for Injury and Illness in Persons Aged 65 and Over: United States, 2012-2013; Emergency Department Use in the Nation’s Five Most Populous States and the total United States: 2012; Expected Source of Payment at Emergency Department Visits for Adults Aged 18-64 for the United States and in the Five Most Populous ...
https://www.sciencedirect.com/science/article/pii/S1755599X16300994
[Background] Emergency departments world-wide report service demands which exceed resource availability. Themes such as crowding, non-urgent presentations, ambulance diversion and access block have been linked to complications in care, poorer patient outcomes, increased morbidity and …Cited by: 19
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