Qld Government Complaints

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Complaints and compliments Queensland Government

    https://www.complaints.services.qld.gov.au/
    Feb 07, 2018 · Complaints and compliments. Your feedback helps the Queensland Government deliver quality services. Online feedback form * I would like to ...

Make a consumer complaint Your rights, crime and the law ...

    https://www.qld.gov.au/law/your-rights/consumer-rights-complaints-and-scams/make-a-consumer-complaint
    Learn about our process for consumer, business or product safety complaints. This can help you decide about the best way to make your complaint. ... a government service, department or staff member? Feedback on government services, departments and staff. Please use …

Compliments and Complaints - Queensland Government

    https://www.qld.gov.au/about/how-government-works/government-structure/public-service-commission/contact/compliments-complaints
    Sep 13, 2018 · Please note that the Queensland Government privacy statement may apply to compliments and complaints processes. Customer compliment. If you would like to offer a compliment to the PSC and/or one of our team members, please email us with some details (who, why, when) and we will pass on the message. Customer complaints

Complaints about local government services - dlgrma.qld.gov.au

    https://www.dlgrma.qld.gov.au/local-government/community/complaints-about-local-government-services.html
    Complaints about local government services Print If you have a concern or complaint about a local government decision or service you should contact your local government to …

Human rights complaints For government Queensland ...

    https://www.forgov.qld.gov.au/human-rights-complaints
    Jan 09, 2020 · Agency complaints policy and procedure must be consistent with human rights law and help address human rights complaints. See A Guide to Handling Human Rights Complaints (PDF, 908 KB) for help: embedding human rights considerations into existing complaints processes; addressing human rights complaints.

Compliments and customer complaints

    https://qed.qld.gov.au/contact/customer-compliments-complaints
    Customer complaints. We are committed to responding to customer complaints in an accountable, transparent, timely and fair way that is compatible with human rights. We manage complaints in accordance with our Customer complaints management framework (PDF, 1.4MB), policy (PDF, 113KB) and procedure (PDF, 188KB). What is a customer complaint?

Make Complaint - Queensland Ombudsman

    https://www.ombudsman.qld.gov.au/make-a-complaint/MakeAComplaint.aspx
    Make a complaint. We can investigate complaints about Queensland state government departments or agencies (including state schools and TAFE), local councils or public universities.

Make complaint - Queensland Ombudsman

    https://www.ombudsman.qld.gov.au/make-a-complaint/makecomplaint
    Contact us. W www.ombudsman.qld.gov.au. P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us …

Managing customer complaints Business Queensland

    https://www.business.qld.gov.au/running-business/consumer-laws/customer-service/complaints
    Managing customer complaints in the right way is one of the keys to business success. Learn how to use feedback and complaints to build strong customer relationships and improve your business.

Managing employee complaints (Directive 02/17) For ...

    https://www.forgov.qld.gov.au/documents/directive/0217/managing-employee-complaints
    Jul 30, 2019 · Managing employee complaints (Directive 02/17) (DOCX, 135 KB) Single sign-on (SSO) SSO is an authentication process that allows you to access multiple services and applications with one username and password.

Compliments and complaints (Department of Transport and ...

    https://www.tmr.qld.gov.au/About-us/Contact-us/Compliments-and-complaints.aspx
    Sep 27, 2019 · 26,647 complaints resulting in no further action; 297 complaints still under investigation* 78% of complaints responded to within our service standard of 15 working days. * As at 21 August 2019. In comparison with 2017-18, complaint volumes reduced by 2% and we achieved a 9% improvement in response timeliness. Complaints resources

Customer complaints management - ppr.det.qld.gov.au

    http://ppr.det.qld.gov.au/corp/governance/Pages/Customer-complaints-management.aspx
    For customers who wish to make a customer complaint, please: • complete the form on the Queensland Government – complaints and compliments webpage • call 13QGOV (13 74 68) within Australia • call +61 7 3328 4811 (+10 hours UTC) for international callers • visiting one of QGov’s counters. For departmental staff who would like more information about the framework, policy or ...

Complaints - qhrc.qld.gov.au

    https://www.qhrc.qld.gov.au/complaints
    Complaints will only be able to be made about conduct which occurs after 1 January 2020. Find out more about the Human Rights Act 2019. We resolve complaints through conciliation. The Commission is an independent body in this process and does not take sides, or have the power to decide if unlawful discrimination or other conduct has occurred. ...

Complaints Management Policy - premiers.qld.gov.au

    https://www.premiers.qld.gov.au/publications/categories/policies-and-codes/complaints-policy.aspx
    Complaints Management Policy. The Department of the Premier and Cabinet's complaints management system includes policies and procedures for dealing with complaints from staff and the community about our services or actions. By applying diligent and prompt attention to complaints this helps us to: identify your needs as a client and stakeholder

Complaints Queensland Government - vsb.qld.gov.au

    https://www.vsb.qld.gov.au/consumers/complaints
    The offence provisions of the Veterinary Surgeons Act 1936 (www.legislation.qld.gov.au) are listed in part 4B of the Act. The meaning of the term ‘professional misconduct’ is not limited in the Act but Section 22F provides a list of examples. Complaints relating to non-veterinarians

Compliments and complaints Queensland Health

    https://www.health.qld.gov.au/system-governance/contact-us/compliments-complaints
    Compliments and complaints about Department of Health services. Find out about the process for sharing a compliment or making a complaint about service received from the Department of Health. Compliments and complaints about health services. ... Queensland Government ...

Feedback, compliments and complaints - dlgrma.qld.gov.au

    https://www.dlgrma.qld.gov.au/contact-us-dlgrma/feedback-compliments-and-complaints.html
    Compliments, feedback or complaints Department of Local Government, Racing and Multicultural Affairs PO Box 15009 City East Qld 4002; Phone or fax the department your compliments, feedback or complaints via our contact us details. If you need assistance to lodge compliments, feedback or complaints, there are services available including:

Developing a complaints handling policy Business Queensland

    https://www.business.qld.gov.au/running-business/consumer-laws/customer-service/complaints/policy
    A complaints handling policy gives you and your customers a clear and considered process for managing and resolving customer complaints. Developing your own policy will help you operate with confidence when customer complaints arise. Your complaints handling policy is …

Complaints - Queensland Treasury

    https://www.treasury.qld.gov.au/about-treasury/complaints/
    As Queensland Treasury is committed to continuous improvement in service delivery, performance and in achieving the highest standards in all aspects of our work, we value your feedback. What should I do? If you have a complaint or other feedback, please: Tell us about any problems as soon as possible – the earlier you tell us, the sooner we ...

Make a complaint - oia.qld.gov.au

    https://oia.qld.gov.au/office-of-the-independent-assessor/make-a-complaint.html
    make a complaint. Please note, the Office of the Independent Assessor (OIA) currently takes complaints about all local governments in Queensland, excluding Brisbane City Council (BCC).BCC will come under the OIA’s jurisdiction after the local government elections in March 2020.



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