Rail Complaints

We collected information about Rail Complaints for you. There are links where you can find everything you need to know about Rail Complaints.


National Rail Enquiries - Comment or Complaints About a ...

    https://www.nationalrail.co.uk/contact/feedback/77662.aspx
    There are some complaints that the Rail Ombudsman will not be able to look into, for example if it is about the way one of our services has been designed, industry policy, or if your complaint relates to an event which took place before the Rail Ombudsman service was established. If that is the case, then they will contact you to let you know.

Taking rail complaints further - Transport Focus ...

    https://www.transportfocus.org.uk/advice-and-complaints/rail-complaints/
    The Rail Ombudsman will review your complaint and contact you within three working days to explain how they will progress your case. If your complaint falls outside the scope or eligibility criteria for The Rail Ombudsman, your complaint may be passed to another organisation that …

Home - Rail Ombudsman

    https://www.railombudsman.org/
    The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.

Complaint submission Transport for Wales

    https://tfwrail.wales/complaint-submission
    If you have a question or concern, we’re happy to help. You can contact us using Phone You can call us on 0333 3211 202. We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays. If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.

Top 71 Reviews about RailEurope.com

    https://www.consumeraffairs.com/travel/raileurope.html
    Feb 05, 2020 · Rail travel from Rome to Milan on the Trenitalia and Milan to Paris overnight 1st class family sleeper car on Thello train. Notified by Rail Europe one day prior to our trip July 9 (in a very ...2.2/5(71)

Complaining about your train journey - Transport Focus ...

    https://www.transportfocus.org.uk/advice-and-complaints/complaining-about-your-train-journey/
    Taking rail complaints further; Bus complaints; Complaining about your train journey. Contact the company involved. If you have a complaint about the railway or the service you have received from a train company then you should contact the company involved. Most complaints can be resolved by dealing directly with the company responsible.

Complaints - South West Trains

    https://www.southwesternrailway.com/contact-and-help/complaints
    We take complaints seriously. We investigate them fully and will get back to you as soon as we can. We are committed to responding within 20 working days and continue to work on reducing this timescale. Our Complaint Handling Procedure sets out full details of our commitment to customers who choose to comment about our service.

Customer complaints handling procedure ScotRail

    https://www.scotrail.co.uk/about-scotrail/contact-us/customer-complaints-handling-procedure
    There are some complaints that the Rail Ombudsman won’t be able to look into (for example, if it’s about industry policy, the way one of our services has been designed, or something that happened before the Rail Ombudsman service was established). If that’s the case, they’ll contact you to let you know.

Complaints handling procedures Office of Rail and Road

    https://orr.gov.uk/rail/licensing/licensing-the-railway/complaints-handling-procedures
    This webpage provides information on complaints handling procedures and is aimed at train and station operators. Information specifically for passengers on making a complaint is also available.. Proposals to introduce an Alternative Dispute Resolution (ADR) scheme in the rail sector will require changes to rail companies' Complaints Handling Procedures (CHPs).

DART.org - Customer Service Feedback

    https://www.dart.org/webapps/csfeedback/default.asp
    Contact DART Customer Service Customer Service Feedback: Commendation, Request, Suggestion, and/or Concern. Thank you for your inquiry to Dallas Area Rapid Transit. We appreciate your business and look forward to fulfilling all of your customer service needs.

RailMadad - coms.indianrailways.gov.in

    http://www.coms.indianrailways.gov.in/criscm/home.seam
    RailMadad- Indian Railways Compaints & Suggestion Portal. Please enter alpha numeric with min length 6 only

Customer Support MBTA

    https://www.mbta.com/customer-support
    Contact the MBTA customer support team and view additional contact numbers for the Transit Police, lost and found, and accessibility.

Complaints Avanti West Coast

    https://www.avantiwestcoast.co.uk/about-us/policies-and-procedures/complaint-handling-policy
    There are some complaints that the Rail Ombudsman won’t be able to look into, for example if it’s about the way one of our services has been designed or industry policy. If that’s the case, then they’ll contact you to let you know.

Indian Railways SMS, Web Complaints & Suggestions Portal ...

    https://www.india.gov.in/indian-railways-sms-web-complaints-suggestions-portal
    Users can register an online complaint or suggestion with the Indian Railways through this portal. You can fill up details such as name of staff, incident date, name, contact number, etc. to register your complaint or suggestion. Registered complaints or suggestions can also be …

Vacations By Rail Better Business Bureau® Profile

    https://www.bbb.org/us/il/chicago/profile/tour-operators/vacations-by-rail-0654-88349581
    Feb 01, 2009 · See BBB rating, reviews, complaints, request a quote & more. Better Business Bureau ... Vacations By Rail offers the largest selection of independent train …

About us - Rail Ombudsman

    https://www.railombudsman.org/about-us/
    The Rail Ombudsman is an independent, not-for-profit organisation approved by the Chartered Institute of Trading Standards and approved as Full Members of the Ombudsman Association.We offer a free and expert service to investigate unresolved complaints about participating service providers (such as …

Rail complaints system 'broken' with companies blocking on ...

    https://www.dailymail.co.uk/news/article-6386687/Rail-complaints-broken-companies-blocking-Twitter-not-showing-basic-courtesy.html
    Rail complaints system is 'broken' with companies blocking complainers on Twitter and not showing 'basic courtesy', report claims. Fewer than one in five satisfied with outcome or handling of ...

National Rail Enquiries - Unhappy with the response from ...

    https://www.nationalrail.co.uk/contact/feedback/77670.aspx
    There are some complaints that the Rail Ombudsman will not be able to look into, for example if it is about the way one of our services has been designed, industry policy, or if your complaint relates to an event which took place before the Rail Ombudsman service was established. If that is the case, then they will contact you to let you know.

Surface Transportation Board

    https://prod.stb.gov/resources/need-assistance/rcpa/
    The Rail Customer and Public Assistance program tracks the number of inquiries and informal complaints it receives on a quarterly basis. The data on the number of inquiries and informal complaints, broken down by topic and region, is available below.



Searching for Rail Complaints information?

To find needed information please click on the links to visit sites with more detailed data.

Related Complaint Info