Rail Operator Complaints

We collected information about Rail Operator Complaints for you. There are links where you can find everything you need to know about Rail Operator Complaints.


Taking rail complaints further - Transport Focus ...

    https://www.transportfocus.org.uk/advice-and-complaints/rail-complaints/
    What are your next steps? Have you complained to the train company? If not, in the first instance, you must complain directly to the train company involved. Alternatively, you can consider making an initial complaint to the train company using the disputes resolution service Resolver (with whom Transport Focus works in partnership). Frames are not …

National Rail Enquiries - Comment or Complaints About a ...

    https://www.nationalrail.co.uk/contact/feedback/77662.aspx
    Rail Ombudsman. If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers. It’s free to use their services, and they are independent of the rail industry.

Complaints handling procedures Office of Rail and Road

    https://orr.gov.uk/rail/licensing/licensing-the-railway/complaints-handling-procedures
    This webpage provides information on complaints handling procedures and is aimed at train and station operators. Information specifically for passengers on making a complaint is also available.. Proposals to introduce an Alternative Dispute Resolution (ADR) scheme in the rail sector will require changes to rail companies' Complaints Handling Procedures (CHPs).

Start a Complaint - Rail Ombudsman

    https://www.railombudsman.org/making-a-complaint/start-a-complaint/
    rail ombudsman customer complaints. We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Working at RTD: 73 Reviews Indeed.com

    https://www.indeed.com/cmp/Rtd/reviews
    If your a train operator this place will work you to the core,6 days a week is mandatory you cannot get around it, supervisors are totally arrogant who nit pick everything you do, even if you come to work everyday on time and do your job, you will not be appreciated, the union takes a ton of money out of every check and does nothing for you, pay and benefits are sub par compared to other ...3.4/5(80)

Home - Rail Ombudsman

    https://www.railombudsman.org/
    The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.

National Rail Enquiries - Train Operating Companies

    https://www.nationalrail.co.uk/tocs_maps/tocs/TrainOperators.aspx
    Train Operating Companies. Use the list below to find information on individual Train Operating Companies, station operators and other Rail Service Providers.

Transport for Wales Buy Cheap Train Tickets & Check ...

    https://tfwrail.wales/
    Transport for Wales manage rail services across Wales and West England. Buy cheap train tickets and check train times for Wales and Borders services here.

Complaints to rail operator Northern surged by 186 per cent

    https://www.manchestereveningnews.co.uk/news/greater-manchester-news/northern-complaints-rail-operator-statistics-16497731
    Jun 28, 2019 · Northern suffered the largest percentage increase in complaints last year than any other rail operator in the country, new figures have shown.

Rail watchdog finds commuters have given up complaining to ...

    https://www.theguardian.com/uk-news/2015/jul/02/rail-passenger-watchdog-virgin-southern-least-punctual-trains
    Jul 02, 2015 · Rail watchdog finds commuters have given up complaining to train operators ... the worst ratio of any rail operator. Photograph: David Cheskin/PA ... Complaints reported monthly by …

Light rail drivers paint grisly picture of crime on the ...

    https://www.postbulletin.com/news/state/light-rail-drivers-paint-grisly-picture-of-crime-on-the/article_d46a8280-487f-11ea-a1de-4bd9147f31a2.html
    Feb 05, 2020 · Darling said the Metropolitan Council and Metro Transit have been too slow to react to a string of complaints from workers. ... Fellow light rail operator Jeff …

LA Metro - Customer Comment Form

    https://ccatsform.metro.net/customercomments
    Thank you for taking time to share your experience aboard Metro Bus or Rail with us. Your input helps us provide better service. Your report will be reviewed by Customer Relations staff and given appropriate management follow-up. Note: Please use this form to report your experience with Metro services.

Passenger Rail Service Complaints 2019-20 Q2

    https://dataportal.orr.gov.uk/media/1656/passenger-rail-service-complaints-2019-20-q2.pdf
    Rail complaints rates – p2. working days . Complaints rate by train operator – p3. Complaints by category – p4. Complaints answered within 20 working days – p6. same quarter last year. Appeals – p8. Annexes – p10. There were 29.6 complaints per 100,000 journeys for franchised operators in 2019-20 Q2, a decrease of 9.3% compared to ...

Core complaints data Office of Rail and Road

    https://orr.gov.uk/rail/consumers/core-data
    The data we publish is used to monitor train and station operator’s compliance towards these policies. Complaints data we publish. Every quarter we publish a range of data on the rail customer complaints, at both a national level and by train operator. The United Kingdom Statistics Authority designated these statistics as National Statistics.

Customer Support MBTA

    https://www.mbta.com/customer-support
    Contact the MBTA customer support team and view additional contact numbers for the Transit Police, lost and found, and accessibility.

RMS - Rail Management Services

    http://rmsintermodal.com/
    Website for Rail Management Services, a company that specializes in intermodal rail yard operations, rail switching, container yard operations and auto ramp/vehicle handling services. RMS also sells used equipment, primarily yard hostlers, yard trucks.

Complaints Handling Procedure - Grand Central

    https://www.grandcentralrail.com/sites/grandcentralrail.com/files/files/timetables/Complaints%20Booklets%20A4.pdf
    Complaints and claims relating to other operators Any complaint or claim referring to another operator’s services, Network Rail or other agencies, will be acknowledged and forwarded to them. The other operator will respond to your complaint in line with its own complaint handling procedure.

New ombudsman gives rail commuters a fast track for complaints

    https://www.theguardian.com/business/2018/nov/26/new-ombudsman-gives-rail-commuters-a-fast-track-for-complaints
    Nov 25, 2018 · New ombudsman gives rail commuters a fast track for complaints ... issues facing passengers such as rocketing fares and complicated pricing tariffs that vary from one operator …Author: Gwyn Topham

Light-rail drivers paint grisly picture of crime on the ...

    https://www.twincities.com/2020/02/05/mn-metro-transit-green-line-drivers-drugs-drugs-crime/
    Fellow light-rail operator Jeff Ziegler, who moved from Ohio to Coon Rapids to work for Metro Transit, said some nights he worries he’ll end up in the hospital. ... R-Prior Lake, who urged train ...



Searching for Rail Operator Complaints information?

To find needed information please click on the links to visit sites with more detailed data.

Related Complaint Info