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http://www.nzma.org.nz/journal/read-the-journal/all-issues/2010-2019/2010/vol-123-no-1314/editorial-bismark
May 14, 2010 · We believe the benefits could go even further and help stimulate research interest in complaints. Benefits. For researchers able to navigate the barriers to analyses of complaints data, the rewards may be large. In particular, several features of complaints data boost their value in understanding and improving quality.
https://www.ncbi.nlm.nih.gov/pubmed/20581908
May 14, 2010 · 1. N Z Med J. 2010 May 14;123(1314):12-7. Realising the research power of complaints data. Bismark MM, Studdert DM. Comment on N Z Med J. 2010 May 14;123(1314):18-30.Cited by: 9
https://www.commonwealthfund.org/person/marie-bismark
Remedies sought and obtained in healthcare complaints. BMJ Qual Saf 2011 Sep;20(9):806-10. Bismark MM, Spittal MJ, Studdert DM. Prevalence and characteristics of complaint-prone doctors in private practice in Victoria. Med J Aust 2011 Jul 4;195(1):25-8. Bismark MM, Studdert DM. Realising the research power of complaints data.
https://www.mja.com.au/journal/2011/195/1/prevalence-and-characteristics-complaint-prone-doctors-private-practice-victoria
M edicolegal matters are not uniformly distributed across the medical workforce. Previous research has shown that malpractice lawsuits,1-8 complaints,8-11 no-fault compensation claims,12 disciplinary proceedings,8, 13-15 and other referrals to oversight bodies8, 16 tend to cluster among relatively small groups of doctors, who have identifiable characteristics.Cited by: 18
https://www.sciencedirect.com/science/article/pii/S2452301116301225
All data provided to the research team was fully anonymized, with no patient and physician identifiers. Emails and written feedback were provided to the research team in the written text format, while patient complaints via phone calls were recorded in the form of written content transcripts by the staff that received them, and provided to the ...Cited by: 11
http://theconversation.com/profiles/marie-bismark-3044
Jul 11, 2011 · Marie Bismark’s profile on The Conversation. Dr Marie Bismark is dually-trained as a doctor and lawyer, who works as a Senior Research Fellow with the University of …
https://qualitysafety.bmj.com/content/22/7/525
Jul 01, 2013 · Complaints matter: to the people who make them, usually as a last resort after the frustration of trying other avenues without success; to the person complained about, in whom the complaint may provoke a fierce reaction, ranging from shame to indignation; and to the agency required to handle the complaint, charged with resolving a problem when the parties’ recollections and …Cited by: 5
https://www.theguardian.com/advertiser-content/power-of-data/data-may-be-a-gold-mine-but-many-companies-lack-the-right-tools
However, there is a misconception that providing self-service data to employees is the same as making them self-sufficient to work with data. In fact, new research from Qlik and Accenture has ...
https://www.mja.com.au/journal/2012/197/8/risks-complaints-and-adverse-disciplinary-findings-against-international-medical
Oct 15, 2012 · Objective: To determine whether international medical graduates (IMGs) have more complaints made against them to medical boards and experience more adverse disciplinary findings than Australian-trained doctors.Design and setting: Data on all complaints made against doctors to medical boards in Victoria and Western Australia over 7.5 years and 5.25 years, respectively, were extracted …
https://www.researchgate.net/publication/316336714_Communication_Skills_in_Patient-Doctor_Interactions_Learning_from_Patient_Complaints
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text.
https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2014.0041
Research Article Using Big Data To Transform Care Health Affairs Vol.33 No.7 Big Data In Health Care: Using Analytics To Identify And Manage High-Risk And High-Cost PatientsCited by: 611
https://www.theguardian.com/commentisfree/2018/mar/28/all-the-data-facebook-google-has-on-you-privacy
Mar 30, 2018 · The data Google has on you can fill millions of Word documents Google offers an option to download all of the data it stores about you. I’ve requested to download it and the file is 5.5GB big ...
http://www.publish.csiro.au/ah/AH14222
In 2010 Australia established a national registration and accreditation scheme, covering more than 620000 health practitioners. The data held by the Australian Health Practitioner Regulation Agency is a remarkable platform for research aimed at improving health practitioner regulation, health care quality and workforce planning.Cited by: 11
http://pacifichealth.org.nz/wp-content/uploads/2016/04/5.-Mrs-Edna-Ungatea-Tuiupou-Havea-PhD-Student-Victoria-University.pdf
“Pacific peoples’ experience with the complaint process(es) in the healthcare services in New Zealand”. By Edna ‘Ungatea Tu’itupou-Havea (PhD student, VUW) Dr Kathy Nelson (VUW)
https://www.researchgate.net/publication/305759097_Malcolm_X_and_The_Aboriginal_Black_Power_Movement_in_Australia_1967-1972
Malcolm X and The Aboriginal Black Power Movement in Australia, 1967–1972 ... Realising the research power of complaints data. ... and stay up-to-date with the latest research from leading ...
https://www.bmj.com/content/355/bmj.i5295
Oct 10, 2016 · Accessible data are not enough. We need to invest in systems that make the information useful, say Elizabeth Pisani and colleagues As little as a decade ago, many researchers working in global health recoiled at the idea that they should openly share individual patient data with one another. Now, data sharing is being herded into the mainstream by pioneering researchers, with added pressure ...Cited by: 14
https://ama.com.au/sites/default/files/canberradoctor/canberra_doctor_2013_04.pdf
Bismark MM, Studdert D (Realising the research power of complaints data. NZ Med J 2010;123:12–1). Here a study of complaints databases found that 3% of doctors were responsible for 49% of complaints. Now, there is little doubt in my mind that we as a profession have great dif ficulty dealing with problematic col leagues. The community ...
http://dataavailability.pmc.gov.au/sites/default/files/govt-response-pc-dau-inquiry.pdf
power of our nation’s data. That is why the Turnbull Government put in place the Public Data Policy Statement in 2015, committing government agencies to a range of actions designed to optimise the use and reuse of public sector data. It is now time to go further—to …
https://www.reading.gov.uk/media/10504/Customer-Experience-Strategy/pdf/Customer_Experience_Strategy.pdf
Realising the power of our data We will join up the data we hold across different systems and services, and use it to our customers’ advantage. We will aim to create a ‘golden record’ of our customers so we can see all their data in one place and not ask them to repeat their …
https://www.datasciencefestival.com/event/dsf-meetup-data-science-at-co-op-itswhatwedo/
Realising so much of the challenge in Data Science is in the data handling, he then focused on data engineering skills, which led to 10+ years in consultancy delivering dozens of complex bespoke analytical projects across consumer and retail clients. Since 2016, Steve has been at Coop and today is Head of Retail Data Science & Analytics.
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