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https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(01)06457-1/fulltext
Oct 20, 2001 · The long-awaited report into the UK's National Health Service complaints system1 published early this month describes high levels of dissatisfaction among users. An inquiry into New Zealand's (NZ) procedures, the Cull report, described a similar picture.2 Despite this similarity, two different policy responses emerged.Cited by: 1
https://www.sehd.scot.nhs.uk/publications/DC20030217ComplaintsConsult.pdf
Reforming the NHS Complaints Procedure Patient Focus and Public Involvement A draft for consultation. ... Words underlined in this document are explained in the Glossary of Terms in Annex D. ... Listening to, understanding and acting upon the views and
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2435652/
May 01, 2008 · The NHS complaints procedure has undergone a number of revisions since the publication of a consultation document in 2001. 12 Following another period of consultation, changes have again been proposed. 13 The new proposals are intended to simplify the process, reduce fragmentation, improve transparency, strengthen advocacy for people making a ...Cited by: 2
https://www.thelancet.com/pdfs/journals/lancet/PIIS0140-6736(01)06457-1.pdf
5 Department of Health. Building a safer NHS for patients: implementing an organisation with a memory. Department of Health, 2001. 6 Department of Health. Reforming the NHS complaints procedure: a listening document. London: Department of Health, 2001. 7 Commission for Health Improvement. Investigation into issues arising
https://journals.sagepub.com/doi/abs/10.1258/hsmr.2011.011003
May 01, 2011 · This paper explores the health care complaints handling reforms enacted in Britain, Australia and Taiwan. A documentary search for policy documents, reports and studies related to …Cited by: 10
https://journals.sagepub.com/doi/10.1258/hsmr.2011.011003
The study found that the major difference in health care complaints handling systems between countries, is the mechanism for running a complaints system. Both Britain and Australia have attempted to incorporate patient complaints into their national quality systems.Cited by: 10
https://bulger.co.uk/prison/palsimpementation.pdf
implementation of patient advice and liaison services A resource pack ... This document has been developed to support trusts to implement PALS and ... • Reforming the NHS Complaints Procedure: a listening document – sought views on ways of improving the current procedure.
https://core.ac.uk/display/17047177
This article considers proposed changes to the social services complaints procedure. The Health and Social Care (Community Health and Standards) Act 2003 makes provision for Complaints Panels to be taken away from local authorities. ... Listening to People - A Consultation on ... , (2001). Reforming the NHS Complaints Procedure: a listening ...Cited by: 1
https://bjgp.org/content/58/550/307
May 01, 2008 · The NHS complaints procedure has undergone a number of revisions since the publication of a consultation document in 2001.12 Following another period of consultation, changes have again been proposed.13 The new proposals are intended to simplify the process, reduce fragmentation, improve transparency, strengthen advocacy for people making a ...Cited by: 2
https://www.researchgate.net/publication/248929682_Proposals_to_Transfer_Complaints_Panels_to_the_Commission_for_Social_Care_Inspection_-_Throwing_the_Baby_out_with_the_Bath_Water
This document was based on an earlier consultation document, Reforming the NHS Complaints Procedur e: a listening document , which was issued for consideration by Health Authorities in September 2001.
https://www.researchgate.net/publication/6338393_Factors_that_influence_aggressive_behaviour_in_acute_care_settings
Factors that influence aggressive behaviour in acute care settings. ... Reforming the NHS Complaints. Procedure: A Listening Document.Author: Terry Ferns
https://www.theddu.com/~/media/Files/DDU/Publications/DDU%20Journals/DDU%20Journal%20April%202002.pdf
Reforming the NHS Complaints Procedures The Department of Health issued a ‘listening’ document in September 2001 to canvas opinion on various proposed reforms to the NHS complaints procedure. The document follows the completion of a two-year national evaluation of the current system. The DDU has been monitoring the effectiveness of the
https://www.theguardian.com/society/blog/2011/may/16/nhs-reforms-live-blog
May 16, 2011 · For the record in the Apax document Mark Britnell estimates that the NHS reforms will result in the loss of 60-70% of the managerial class and a more rigorous focus on costs: ... NHS listening ...
https://www.sciencedirect.com/science/article/pii/S0277953606000098
Even the underlying logic of ‘consumerist’ methods such as strengthening NHS complaints procedure is redress through NHS managerial mechanisms not exit. At individual patient level the policy documents assume that GPs will choose primary care treatments and, when necessary, secondary providers in ways that reflect individual users’ demands.Cited by: 18
https://link.springer.com/article/10.1007%2Fs10728-010-0150-z
Apr 14, 2010 · Abstract. This study aims to compare and contrast how specific information health technologies (IHTs) have been debated, how they have proliferated, and what they have enabled in Germany’s and England’s healthcare systems.Cited by: 4
https://www.deepdyve.com/lp/elsevier/exit-voice-governance-and-user-responsiveness-the-case-of-english-YkKo0gS39u
Jul 01, 2006 · Read "Exit, voice, governance and user-responsiveness: The case of English primary care trusts, Social Science & Medicine" on DeepDyve, the largest online rental service for scholarly research with thousands of academic publications available at your fingertips.
https://www.theyworkforyou.com/whall/?id=2003-05-06.199.0
May 06, 2003 · I am delighted to have secured this short debate. There is a widespread consensus across the House and in the Government that the NHS complaints procedure is in need of reform and, almost without exception, hon. Members will have had experiences of cases that demonstrate that need.
https://www.england.nhs.uk/
NHS England and NHS Improvement have come together as a single organisation. Our aim is to better support the NHS and help improve care for patients. We will shortly have one website, and in the meantime you can continue to use our existing sites ...
https://uhmb.nhs.uk/files/9113/0098/4882/Management%20Investigation%20and%20Resolution%20of%20Complaints%20v3%201.docx
It is emphasised that this procedure should only be used as a last resort and after all reasonable measures have been taken to try to resolve complaints following the NHS complaints procedures, for example through local resolution, conciliation, or involvement of ICAS as appropriate.
http://www.parliament.scot/parliamentarybusiness/report.aspx?r=4451
What is a patient-focused national health service? I think that it is a service that exists for the patient, and one that is designed to meet the needs and wishes of the individual who receives care and treatment. One aspect of today's debate is the proposal to reform the NHS complaints procedure.
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